[Ascension]

Originally Posted by seanl

I'm a new 335i owner (first BMW actually) and I was under the impression that I'll be getting a loaner from any dealer that I chose to provide my service. I bought my car at BMW SF which is 40 miles from my house b/c they had the right car at the right price. I took the car to my local dealer 10 min from my house to fix the rear ashtray (wouldn't stay closed) a week after I bought the car and they seemed happy to earn my service business. I didn't need a loaner car for a 30 min. fix but am I mistaken in believing that if I have to bring the car in for any overnight work that I'll be provided a loaner regardless of where I bought the car?

I purchased my '06 330i from Weatherford BMW and my wifes '04 325i from East Bay BMW. I've always taken it to East Bay for the 4yr/ 50k mile maintenance free work. They have always taken care of me with THEIR free loaner cars. I believe that each dealership may have different policies with their loaner cars