Anneka thank you for your response, I am not usually anxious but when I have been promised a call, as a customer, I do have the expectation of receiving one, even if it meant that there is still no progress its nice to know that you are been taken care of as the whole Customer services experience is mainly about communication and the delivery of the service offered (in my opinion) and I feel let down on both, but I will await the out come and hope that after the third visit, the issues are resolved. I would like to again thank you for your quick response and professionalism.
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Originally Posted by Anneka @ Sytner
Hi Davy, as per my post above, we are sorry that Giotecno wasn't called during this week, this was very silly of the service advisor.
Giotecno please rest assured that you have not been forgotten about, unfortunately with lapsed warranties it can take a while longer to obtain authorisation due to the checks that need to be carried out. We're still chasing as we have been daily. I wish I'd known that you were anxious, I would have sent you emails daily.
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