|
The Bad
Preston BMW: I made a deal for their HEA car at MSRP. Got the deal in "writing" in text messages and a deal sheet showing final price and fees. Confirmed that we're good to go and stopped shopping around. Two days later, Kyle Whelan (sales manager) said he called around to other dealerships and decided to mark it up $5k. Asked him about the deal already made, he said it was a "mistake", he's vetoing it, and it's $5k ADM or kick rocks.
I don't mind a dealer asking for ADM, but not upholding your word after settling on terms is simply bad business.
|