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Originally Posted by Westside Guy
I wonder what the criteria really is to receive this "Center Of Excellence Award" because BMW of Ft. Lauderdale (Holman) has always checked all of the boxes for my wife and me.  |
Supposedly it’s some combination of excellence in “sales, customer experience, operations, service, and parts.” How they rate each of those metrics to determine the top 40 is unknown. I’m not sure the actual dealers know how all of the data is ranked to come up with the final list.