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I left another brand who made it rather too clear to me that they were not arsed about what happens at retailers.
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Porsche ?
....
Have only been a BMW customer for eighteen months, with no experience of the HQ - Dealer relationships etc.
My local BMW dealer is absolutely abysmal hence I purchased a hundred miles South where the dealer - staff are superb
As for any company - retailer `having my back` ... sadly - I trust none of them