Quote:
Originally Posted by M2siast
His product is coding a feature. He knows exactly what he’s selling. The feature is sold by BMW, not him.
Edit: thought of an analogy. It’s like asking the mechanic you paid to install your coilovers if the car is going to ride stiffer or be sharper… he may or may not now. We shouldn’t expect them to know the results of all modifications they make in all cars.
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It's like a hockey store selling Bauer and True skates (chosen because you're from Canada, so hopefully the analogy carries). The person who owns the store should realistically know how they are different and why you would choose one over the other. A tuning/car coding company is more niche, think a local hockey shop vs a big box general sports store, and should really know their product. I really think it's poor management to not know what you're selling a customer. Then again, I'm the kind of person who is often more familiar with the product than the dealer/seller regarding the products they sell, so maybe it's just me 🤷