[Aphilip21]

Wassup guys,

I'd appreciate any input or advice you all could give as to what I should do because i'm just f*^kin pissed!!!!!!! So about a month ago I had brought my car in for giving me the engine malfunction/reduced power error message while bucking after a cold start & initially I was told by my Service Rep. Steve K. that it was a fault with the fuel injectors & that they would be replaced. So a few days after I received that call he called me back again saying he confirmed w/ corporate & that all my car really needed was a software update & this is after they've had my car for about 2 weeks!! I kind of found that pretty hard to believe but went with it since it's all covered under warranty. So after I picked up my car from the software update my car had a small scratch (which they agreed to fix) & the radio and iPod connectivity wasn't working along with the #6 preset button was stuck. (Please note that about 2 years ago my #5 preset had become stuck after some soda that was in my cupholder spilled onto it.) So all in all they diagnosed the car after I dropped it off again & are telling me I need a new radio & interface which costs $1,500 installed!!!!! Everything was working fine before this software update so I find it hard to believe that the 2-year old soda finally shut down the radio, oh & btw my car still bucks occasionally after a cold start!! PLEASE HELP GUYS!!!

-THANK YOU

[gongtowjai]

Is this the dealership you brought the car? If so, the service rep reminds us to give them a 5. Well, you tell them the problem didn't occur before, but why after you pick it up. Let them know you are not paying for it. Tell them if BMW NA calls about the service survey, you won't give them a 5, much less a 0 for their type of service. Take it to another dealer but call them first if they provide you a loaner.

[PKumarM3]

go to a different dealer. ur car is a 2008 and should be covered under warranty. there should be no out of pocket payments for non wear and tear items.

[Aphilip21]

Originally Posted by gongtowjai

Is this the dealership you brought the car? If so, the service rep reminds us to give them a 5. Well, you tell them the problem didn't occur before, but why after you pick it up. Let them know you are not paying for it. Tell them if BMW NA calls about the service survey, you won't give them a 5, much less a 0 for their type of service. Take it to another dealer but call them first if they provide you a loaner.

No I bought the car through a wholesaler because he saved me a couple grand, but he bought the car from BMW of Bloomfield, NJ but I take it to Wide World since they're the closest to me, & yes they do give me loaners free of charge. I told the guy this wasn't happening before I dropped of the car for the software update & he still insists it's not his problem but rather a pre-existing condition.

[Aphilip21]

Originally Posted by PKumarM3

go to a different dealer. ur car is a 2008 and should be covered under warranty. there should be no out of pocket payments for non wear and tear items.

Thanks, I'll try this!

[gongtowjai]

Originally Posted by Aphilip21

No I bought the car through a wholesaler because he saved me a couple grand, but he bought the car from BMW of Bloomfield, NJ but I take it to Wide World since they're the closest to me, & yes they do give me loaners free of charge. I told the guy this wasn't happening before I dropped of the car for the software update & he still insists it's not his problem but rather a pre-existing condition.

fine... tell them no work done, get the car back and inform them when the survey call comes along...rate it a zero. Call & go to other dealers that is willing to give you a loaner. Good Luck...it they ask you why...tell them you couldn't fix the issue and its not your problem and maybe this dealership has a pre-existing problem in dealing with customers...

[SuperAwesome]

Or just call BMW or NA and report the bad service to them, its main headquarters and they dont take these calls very light at all. Go to a difference dealership , explain what happened and whats going on and usually if the service rep is cool they will help ya.

[Aphilip21]

Originally Posted by SuperAwesome

Or just call BMW or NA and report the bad service to them, its main headquarters and they dont take these calls very light at all. Go to a difference dealership , explain what happened and whats going on and usually if the service rep is cool they will help ya.

Thanks!

[Aphilip21]

Originally Posted by Aphilip21

Wassup guys,

I'd appreciate any input or advice you all could give as to what I should do because i'm just f*^kin pissed!!!!!!! So about a month ago I had brought my car in for giving me the engine malfunction/reduced power error message while bucking after a cold start & initially I was told by my Service Rep. Steve K. that it was a fault with the fuel injectors & that they would be replaced. So a few days after I received that call he called me back again saying he confirmed w/ corporate & that all my car really needed was a software update & this is after they've had my car for about 2 weeks!! I kind of found that pretty hard to believe but went with it since it's all covered under warranty. So after I picked up my car from the software update my car had a small scratch (which they agreed to fix) & the radio and iPod connectivity wasn't working along with the #6 preset button was stuck. (Please note that about 2 years ago my #5 preset had become stuck after some soda that was in my cupholder spilled onto it.) So all in all they diagnosed the car after I dropped it off again & are telling me I need a new radio & interface which costs $1,500 installed!!!!! Everything was working fine before this software update so I find it hard to believe that the 2-year old soda finally shut down the radio, oh & btw my car still bucks occasionally after a cold start!! PLEASE HELP GUYS!!!

-THANK YOU

So I got a message from user BMWNA on this forum w/ the below message & the dealer calls me saying they'll take care of the issues free of charge! Anyone have this happen to them or ever been in contact w/ this same user??

-Alan

Hello Alan,

We noticed you are having issues with your 2008 335 E92 and Wide World of cars, We have located your contact information in our database but the phone number listed is a non working number. Could you kindly respond with a number and we can have a customer relations representative contact you.

Thank You
__________________
BMW NA Customer Relations

[NYCGP]

Hahaha... I don't know if that is a good thing... or a bad thing...

Congrats on finding a solution...

::looks over his shoulder:: Did anyone else just hear that?

[Aphilip21]

Originally Posted by NYCGP

Hahaha... I don't know if that is a good thing... or a bad thing...

Congrats on finding a solution...

::looks over his shoulder:: Did anyone else just hear that?

Why do you say that?

[NYCGP]

Originally Posted by Aphilip21

Why do you say that?

I don't personally have anything done to my car to effect my warranty in any way shape or form. However, there are many users on this forum who have heavily modified cars. They then put their cars back to stock and bring them to the dealership for warranty work. If BMWNA is surfing this forum regularly and can simply pull up your info here, then some will be needing to edit posts or censor some of the things they say.

[idrift4wd]

Originally Posted by Aphilip21

Wassup guys,

I'd appreciate any input or advice you all could give as to what I should do because i'm just f*^kin pissed!!!!!!! So about a month ago I had brought my car in for giving me the engine malfunction/reduced power error message while bucking after a cold start & initially I was told by my Service Rep. Steve K. that it was a fault with the fuel injectors & that they would be replaced. So a few days after I received that call he called me back again saying he confirmed w/ corporate & that all my car really needed was a software update & this is after they've had my car for about 2 weeks!! I kind of found that pretty hard to believe but went with it since it's all covered under warranty. So after I picked up my car from the software update my car had a small scratch (which they agreed to fix) & the radio and iPod connectivity wasn't working along with the #6 preset button was stuck. (Please note that about 2 years ago my #5 preset had become stuck after some soda that was in my cupholder spilled onto it.) So all in all they diagnosed the car after I dropped it off again & are telling me I need a new radio & interface which costs $1,500 installed!!!!! Everything was working fine before this software update so I find it hard to believe that the 2-year old soda finally shut down the radio, oh & btw my car still bucks occasionally after a cold start!! PLEASE HELP GUYS!!!

-THANK YOU

the drive is long but go to westchester bmw, see what they say