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BMW 3-Series (E90 E92) Forum
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E92-Lighting | BMW Painted Grilles Super Sale E9X, SUPER SALE!
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| 03-25-2011, 12:59 AM | #53 |
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How much for Alpine white shipped to 23236?
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| 04-12-2011, 09:53 PM | #60 |
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they cannot do e90 lci grills painted on the outside and black inside. I ordered mine almost 3 weeks ago. Was told last week that it was curing and would ship out on Friday and I would get them today. Below is my conversation...
horrible customer service. > Q3VzdG9tZXI_: please update me on order 4083. It was supposed to ship last week and I still have not seen the product or tracking > E92-Lighting: there is a slight problem with this order > E92-Lighting: i have already contacted the painter yesterday > Q3VzdG9tZXI_: so what does that mean. website said 5 business days for paint, it has been 12. Someone told me last week it was curing and would ship out > E92-Lighting: the paint shop stated that the LCI grilles which is what you have, the actual grille cannot be separated, so they said they can do black gloss instead or provide a full refund > Q3VzdG9tZXI_: how long would it take to get the gloss black? > Q3VzdG9tZXI_: also, why was i told it was curing and would ship last week? > E92-Lighting: i am asking for you > E92-Lighting: ok the gloss black will take 3 days to paint, so the whole grille will be painted gloss black > E92-Lighting: the LCI grille is one piece > Q3VzdG9tZXI_: is there a price difference? > E92-Lighting: its the same price > Q3VzdG9tZXI_: did you find out why i was told it was curing and would ship out last week? > E92-Lighting: we dont paint our parts, because we dont have a painter on site, sorry about that > Q3VzdG9tZXI_: please refund my money > E92-Lighting: ok, we will refund your money > Q3VzdG9tZXI_: when will this be done? > E92-Lighting: you will see the refund after i get refunded from the painter shop, which should be within 1-2 business days > E92-Lighting: i already already paid them after your order was submitted > Q3VzdG9tZXI_: that is unacceptable > Q3VzdG9tZXI_: its been almost 3 weeks > E92-Lighting: we said we will refund you and you say its not acceptable? > Q3VzdG9tZXI_: if they couldnt do it, they should have told you sooner and that information relayed back to me > Q3VzdG9tZXI_: no the 1-2 days > E92-Lighting: again, we are not the painter shop > Q3VzdG9tZXI_: that is an issue with you and the paint shop...my business was with you > E92-Lighting: which means we are at the mercy of them, not us > Q3VzdG9tZXI_: when would you have told me if I had not asked > Q3VzdG9tZXI_: i want my refund today > E92-Lighting: you will see the refund soon, i am contacting the painter shop > Q3VzdG9tZXI_: today > Q3VzdG9tZXI_: i have nothing to do with the paint shop. I paid you, not them > Q3VzdG9tZXI_: if they couldnt deliver, then that is an issue between you and them. I want my money more of the conversation... > Q3VzdG9tZXI_: i have nothing to do with the paint shop. I paid you, not them > Q3VzdG9tZXI_: if they couldnt deliver, then that is an issue between you and them. I want my money > E92-Lighting: you will get a refund in a few hours, thanks > Q3VzdG9tZXI_: it does not take a few hours to log onto paypal and hit the refund key > E92-Lighting: again, i guess you missed it, we already gave the money to the painter > E92-Lighting: after the painter refunds us, we can refund you immediately > Q3VzdG9tZXI_: again, my business was with YOU not the painter... > E92-Lighting: you will get a refund within 1-2 hours > Q3VzdG9tZXI_: again, not soon enough. > E92-Lighting: is that still not acceptable? > Q3VzdG9tZXI_: correct...i want my money before this conversation is over. I dont care if you already paid the painter. I already paid you a few weeks back. Then I was lied to about getting my order and now come to find out that I cant even get what I ordered > E92-Lighting: so we tried to offer a replacement, is that bad of us? > E92-Lighting: we never said we wouldnt refund yoiu > Q3VzdG9tZXI_: so if you are going to refund me, then it wont matter to you if you do it now > Q3VzdG9tZXI_: you tried to offer a replacement after my 3rd attempt to get a status update. How long before you would have contacted me to let me know? weeks, months? > E92-Lighting: actually, we just found out yesterday > Q3VzdG9tZXI_: so why wasnt i informed yesterday? > E92-Lighting: because i am currently in taiwan > E92-Lighting: time differences > Q3VzdG9tZXI_: who is in irvine ca? > E92-Lighting: we are, but i am not there at the moment > E92-Lighting: business convention so i can get more BMW parts for everyone > Q3VzdG9tZXI_: last time i checked, bmw is a german company > E92-Lighting: aftermarket BMW parts > E92-Lighting: that is the correct term > E92-Lighting: so i found out yesterday the paint ship couldnt do it > E92-Lighting: because of the time difference i didnt get a chance to notify you > Q3VzdG9tZXI_: so there is a time difference in email? > E92-Lighting: we just got refunded from the painters shop > E92-Lighting: thanks for your patience > E92-Lighting: a refund will be issued > Q3VzdG9tZXI_: still waiting > Q3VzdG9tZXI_: this is the longest immediately i have experienced > E92-Lighting: after the painter refunds us, we can refund you immediately edit: I did get a full refund Last edited by dug1200; 04-12-2011 at 11:05 PM.. |
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