[Mid_West]

AA seems to be really busy these days and its been difficult to get an email back from them with regards to if they are going to stand behind their Xede and update it to compensate for the 29.2+ update. Ive been told that it doesnt work when the software is upgraded and it will throw a CEL and be detected by the BMW police.

If anyone knows this answer, I have a 'friend' that is interested

[Mid_West]

Hey, thanks for that huge amount of information! I supposed it was my fault that I didnt ask for an ETA, so here it goes...

By when does your source anticipate they will have a fix for the useless $1200 box that is about to be on my desk?

Also, can you please get your AA source to please give us an update on this forum. Maybe I havent searched enough but I dont seem to see much info from AA other than to buy their products. Im sure that Im not the only one that would love to see SOME news about their continued support especially for a product that has now been rendered worthless as of the 29.x+ update.

[1clean335i]

i hope someone knows an answer to this... i need to program my car....

[Shinchan]

I also tried to contact them... no reply from anyone.. as if they refuse to help...

[Ryan@Motorwerks]

big turbo kit in the pipelines is maybe why they're so busy?

[imaznumkay]

they're probably busy working on e92 m3

[Mid_West]

Originally Posted by Shinchan

I also tried to contact them... no reply from anyone.. as if they refuse to help...

EXACTLY the reason I posted this thread! It sure would be nice to find a company that really believes in follow through. As a business owner I love these opportunities where you can EARN the clients future business by simply following through on your word during the original sale.

A customer is gained during a sale, a client is created based on what happens AFTER the sale! ...and its MUCH easier to keep a client than find a customer!

Thanks AA!

[oddjob2021]

i went to active the other day to install their BOV. ive spoken with a few of them...
1) Yes they're working on e9x m3 upgrades.
2) no, i havnt heard of them working on an update,
3) i do know for a fact their tunes can be customized to your upgrades (such as aftermarket downpipes or aftermarket FMIC)

[Mid_West]

Originally Posted by oddjob2021

i went to active the other day to install their BOV. ive spoken with a few of them...
1) Yes they're working on e9x m3 upgrades.
2) no, i havnt heard of them working on an update,
3) i do know for a fact their tunes can be customized to your upgrades (such as aftermarket downpipes or aftermarket FMIC)

Thanks but that doesnt really answer my question. You hinted to it in #2 but what Im looking for is either a reply to my numerous emails to AA or someone else on this board that may have first hand knowledge if they are going to support their products that they were selling last year or just leave their 'clients' high and dry with a useless paperweight after a car gets upgraded to 29.2.

On a side note, I have been reading a LOT about the Xede unit (which can be used for other cars) and if I have a worthless box I may throw it in my supercharged 4runner to deliver more needed fuel since it runs lean on boost at in high gears...but thats a whole new can of worms that may involve a bigger fuel pump, injectors and hours of tuning.....on second thought, it looks like I will just have a paper weight soon unless AA decides to step up to the plate and support their products!

Am I the only one that has this issue???

[1clean335i]

If nobody comes up with an answer to this over the weekend, I will probably end up just getting my car re-programmed monday afternoon and see what happens. I've had the brake lining light for front and rear come on for a week now and starting to get tired of looking at it.

If I have issues after the progman update ill just remove the Xede.

I'll let you know what happens

[tek818]

Originally Posted by 1clean335i

If nobody comes up with an answer to this over the weekend, I will probably end up just getting my car re-programmed monday afternoon and see what happens. I've had the brake lining light for front and rear come on for a week now and starting to get tired of looking at it.

If I have issues after the progman update ill just remove the Xede.

I'll let you know what happens

You won't just have issues, you'll have no warranty. The xede adds fuel by biasing the o2 sensors, and that will undoubtedly set off the tuner protection code.

AA has REALLY dropped the ball on this issue. For a SUPPOSED leader in the field of FI tuning BMWs, their handling of this crucial matter has been pitiful. The rest of the N54 tuning community was up in arms for solutions to 29.2/v81 before bimmerfest (early May). AA is just now asking if anyone is willing to bring in a v81 car, see here: http://www.e90post.com/forums/showthread.php?t=155373.

HUGE to AA

[1clean335i]

Originally Posted by tek818

You won't just have issues, you'll have no warranty. The xede adds fuel by biasing the o2 sensors, and that will undoubtedly set off the tuner protection code.

Theres no "tuner detection code". It's a CEL that comes on. I can remove the Xede, and clear the CEL, case closed.... I have pretty good ties with my dealer

[Mid_West]

Well I FINALLY heard back from Mike at AA and this is both his email and my response. Im posting this here not to upset anyone (especially the people at AA) but to inform the other Xede owners of their "options" as Mike pointed out. Im really no further along than I was before I got his email so my comments that I replied are included in dark red.

Not sure if Barry contacted you earlier on what to do with the Xede if BMW flashed your software to the latest upload.

No, Barry did not contact me....it appears you are all pretty busy these days making new products, and I can completely understand that, but it would be nice to see something on your site that would address your past products. Im not sure how many Xede units you sold but with the potential for losing ones' warranty, it might be in your better interest to address this so as to eliminate customer service issues and avoid tarnishing your excellent reputation.

There are a few option that you can do:

1. Go to the dealer, but request that they do not upload your ECU flash.

According to my dealer, this is not an option....they are automatically updating at the service interval.

2. Go into the dealer and have 29.2 uploaded. The car may run poorly and there is a fix from Active to correct this. However, the car may flash a fault code and the dealer may or will flag your vin # and void the remaining warranty because of the fault eng light.

Hmmm, where do I begin here. I understand you need to pay to play but Im not big on Russian Roulette hence it would appear that I may have a $1200 paperweight on my desk soon. Do you mean go to the dealer WITH the Xede installed??

3. Go into the dealer but first do the hardware upgrade to your car. Version 29.2 should not recognize the Xede and there should be no fault codes. Go to
http://www.activeautowerke.com/viewp...x?id=Product73 and download the instruction as to what to do. This is what is needed.

I dowloaded the "instructions" for the Active Processor, which is where this link takes me. I see that there are steps 13 - 16 if you have a 29.2 car, is this what Im supposed to be looking for? Remeber, I DONT have the Active Processor, I have the Xede. Plus you said above to first do a "hardware upgrade". Are you suggesting that I purchase the Active Processor to solve this problem?

[Mid_West]

Update: AA is renewing my faith in customer service!

Just got a call from Omar saying that he saw Mikes email and he agreed that its rather confusing so he wanted to call and clarify. (Thanks Omar!)

Essentially, what needs to be done is not a "hardware upgrade"...its more of a downgrade. If you download the instructions from the Active Processor page (see above) when you re-install the Xede you are now instructed to leave off several wires. According to Omar they are for sensors that the no longer monitor (or something like that).

Honestly, Im still not overly sold that they have fixed the issue but Im not an electrical engineer and I would love to hear a third party chime in who knows more about this stuff than me.

[Shinchan]

subscribed....damn paper weight...

I sold mine months ago..... I didn't even install it because I knew it was going to be bullshit. Active really lost their touch or the people running the 335 division are just idiots.

[jcarlucci1]

They haven't fixed anything. They are having you disconnect the fuel looms so now you are running 14 psi without any adjustments to fuel. Great idea..

Originally Posted by Mid_West

Update: AA is renewing my faith in customer service!

Just got a call from Omar saying that he saw Mikes email and he agreed that its rather confusing so he wanted to call and clarify. (Thanks Omar!)

Essentially, what needs to be done is not a "hardware upgrade"...its more of a downgrade. If you download the instructions from the Active Processor page (see above) when you re-install the Xede you are now instructed to leave off several wires. According to Omar they are for sensors that the no longer monitor (or something like that).

Honestly, Im still not overly sold that they have fixed the issue but Im not an electrical engineer and I would love to hear a third party chime in who knows more about this stuff than me.

[Jean@ActiveAutowerke]

Originally Posted by jcarlucci1

They aven't fixed anything. They are having you disconnect the fuel looms so now you are running 14 psi without any adjustments to fuel. Great idea..

Just as stated in the other thread.

The 335 has a target air fuel. So no matter the gear, rpm or boost the car will still be at the same air fuel target. Since we are no longer tuning the fuel the car will be on a very safe fuel map (factory). We were previously tuning the fuel as well to make a few extra horsepower under the curve where we felt the car was excessively rich.

Since the MS81 DME and updated DME's are looking at the fuel consumption very closely we can no longer tune the fuel via the 02 sensors.

So your statement above is actually wrong. Although we are not adjusting the fuel it will be adjusted instantly and correctly, and it is a good idea. Thanks for the compliment.

[jcarlucci1]

You can sit here and say that its ok all day long, but Im pretty sure every other 335i tuner out there is going to disagree..and I am sure they are more knowledgeable about the N54 engine than you are. Don't take it personally, but when someone spends $1200 for your tune, maybe you guys should fully support it for more than a few months instead of giving a BS fix that most likely won't even work to make the processor invisible to the DME.

Originally Posted by Active Autowerke II

Just as stated in the other thread.

The 335 has a target air fuel. So no matter the gear, rpm or boost the car will still be at the same air fuel target. Since we are no longer tuning the fuel the car will be on a very safe fuel map (factory). We were previously tuning the fuel as well to make a few extra horsepower under the curve where we felt the car was excessively rich.

Since the MS81 DME and updated DME's are looking at the fuel consumption very closely we can no longer tune the fuel via the 02 sensors.

So your statement above is actually wrong. Although we are not adjusting the fuel it will be adjusted instantly and correctly, and it is a good idea. Thanks for the compliment.

[Jean@ActiveAutowerke]

Originally Posted by jcarlucci1

You can sit here and say that its ok all day long, but Im pretty sure every other 335i tuner out there is going to disagree..and I am prety sure they are more knowledgeable about the N54 engine than you are. Don't take it personally, but when someone spends $1200 for your tune, maybe you guys should fully support it for more than a few months instead of giving a BS fix that most likely won't even work to make the processor invisible to the DME.

Your opinion will always be your opinion no matter how false it is.

Have fun with your car and drive safe.

[Shinchan]

Unless U have AA product... and have proof it does not work, i suggust u.. grow up.... stop acting like a kid.

Jean.. you handle it nicely.. brovo...

[Jean@ActiveAutowerke]

Originally Posted by Shinchan

Unless U have AA product... and have proof it does not work, i suggust u.. grow up.... stop acting like a kid.

Jean.. you handle it nicely.. brovo...

Thank you.