[RAG]

My first thread, so hopefully the pictures attach for me.

These pictures are from a customer's new 330 - dealership performed a "courtesy" buff for her and tore her paint up! I told her I could fix it (I showed her that I could by buffing out a test panel...front left fender), but she wants to take it back to the dealership before she pays me out of pocket. Needless to say, I highly doubt the dealerhip has anyone on staff that can buff a black car out via rotary and not get halograms (buffer swirls).

It's a sad sight

Ryan
Magic Mobile Detailing

[oneshare325]

I would also want something else from the dealership, accesories, products. I would be SO pissed off if someone did that to my paint! The guy who did it must have noticed it is really "f"ed up, but gave it back anyway!

[Brunotheboxer]

Originally Posted by RAG

My first thread, so hopefully the pictures attach for me.

These pictures are from a customer's new 330 - dealership performed a "courtesy" buff for her and tore her paint up!

courtesy buff? you mean a courtesy F-ck my car up.

[SaskE90]

Originally Posted by oneshare325

I would also want something else from the dealership, accesories, products. I would be SO pissed off if someone did that to my paint! The guy who did it must have noticed it is really "f"ed up, but gave it back anyway!

+1

[picus]

Hey Ryan; that's a pretty good one! I'd give it a solid 6/10 score on the "dealership screwed my paint up" meter. You and I both know she will probably be back when the dealership messes it up again; can't wait to see the "afters"!

[RAG]

Originally Posted by picus

Hey Ryan; that's a pretty good one! I'd give it a solid 6/10 score on the "dealership screwed my paint up" meter. You and I both know she will probably be back when the dealership messes it up again; can't wait to see the "afters"!

The dealership was Kearny Measa BMW in San Diego I'm pretty sure.

Yeah, I don't know what her story is. She's kind of a new client, but I take care of a couple of her co-workers cars (one of which is black) and they both told her to listed to what I have to say like gospel, but I'm guessing she doesn't go to church because I'm 99% sure she's been taking it through the local car wash (told her not to) and she hasn't pursued the dealership as I suggested. Sad to say this may end up being just another one of those tore-up black vehicles on the road...too bad cause I wash cars for her work every other week and could have helped her mainain it perfectly (I was looking forward to it in fact).

[Schweitzer]

I'm 99% sure she's been taking it through the local car wash (told her not to.)

Penny Wise and Pound Foolish.

[MonacoBimm]

I had those, the first time the buffed my car. How do I take them out?

[dmboone25]

Originally Posted by RAG

My first thread, so hopefully the pictures attach for me.

These pictures are from a customer's new 330 - dealership performed a "courtesy" buff for her and tore her paint up! I told her I could fix it (I showed her that I could by buffing out a test panel...front left fender), but she wants to take it back to the dealership before she pays me out of pocket. Needless to say, I highly doubt the dealerhip has anyone on staff that can buff a black car out via rotary and not get halograms (buffer swirls).

It's a sad sight

Ryan
Magic Mobile Detailing

Yikes--courtesy my ass!!! :mad:

[RAG]

Originally Posted by MonacoBimm

I had those, the first time the buffed my car. How do I take them out?

Ideally you could find a good professional to take care of it for you (of course, keep in mind I am a professional myself). AND, I stress "good," as there are a lot of "hack" professionals out there. And if your ride is black, it gets even harder to find someone who can do it right - you can always use a DA machine (dual action polisher), but a DA polisher takes much much longer and usually cannot leave the same quality finish as a rotary (it's a subtle difference and a long story to explain why, but if you wanted to learn more there is plently of research to be had on Autopia...or just ask me and I'll explain).

Like I said above, you could possibly do it yourself with a DA machine (like a Porter Cable), but chances are it will take you a couple days (depending on severity of the buffer swirls and your experience level)...so it's really a matter of "what's your time worth."

Hope this helps,

Ryan

[RAG]

Originally Posted by Schweitzer

Penny Wise and Pound Foolish.

Exactly. Unfortunately, this phenomenon plagues our society in general. "You get what you pay for" holds pretty true in most service industries. As a detailer, I see it all day long - most car washes would have to pay me to let them touch (or should I say - "damage") my cars. Most people are just clueless, but I was pretty sure I expained it to her pretty carefully. Shoot, I'd say 95% of cars on the road are in horrible shape, and when I gripe that nobody seems to understand what proper care care entails...my wife always tells me "people just don't care." Oh yeah, then why does just about everybody out there "stretch" (financially) to get themselves into the nicest car they can afford if they don't care about cars.

[picus]

Ya, there is a thread on Autopia right now about people who ask your opinion as a detailer, then ignore your advice. It happens all the time and it's almost always to save a buck. Oh well. :/

[shimshimhada]

Originally Posted by picus

Ya, there is a thread on Autopia right now about people who ask your opinion as a detailer, then ignore your advice. It happens all the time and it's almost always to save a buck. Oh well. :/

Yeah, oh well, more business for us!

[Carnage]

Originally Posted by Brunotheboxer

courtesy buff? you mean a courtesy F-ck my car up.

. Ain't that the truth. Reason #1021 for why someone should never let the dealership detail their car.

[mercury26]

Are people not using the Porter-Cable Random Orbital Polisher/Sander? I thought the PC was to prevent this kind of problem. Not that I am an expert, but I just got the PC and hope to not cause this damage. Though I know the pain of this, my last car was black and some did a number on the paint.

Cheers,

Chuck

[ga-bmwdrvr]

Originally Posted by mercury26

Are people not using the Porter-Cable Random Orbital Polisher/Sander? I thought the PC was to prevent this kind of problem. Not that I am an expert, but I just got the PC and hope to not cause this damage. Though I know the pain of this, my last car was black and some did a number on the paint.

Cheers,

Chuck

I can assure you that the dealer is not using a PC. They use a rotary to do the job as fast as they can and that is the result. A good professional detailer can use a rotary and not leave those holograms, but it takes a lot of experience. An home amateur like me can use the PC safely and effectively with a little practice. As long as you maintain the finish by being careful while washing and drying the PC should serve you well for correcting minor scratches.

[RAG]

Originally Posted by mercury26

Are people not using the Porter-Cable Random Orbital Polisher/Sander? I thought the PC was to prevent this kind of problem. Not that I am an expert, but I just got the PC and hope to not cause this damage. Though I know the pain of this, my last car was black and some did a number on the paint.

Cheers,

Chuck

Yeah, the PC is almost error-proof. You selected the proper tool. As stated above, the primary deficit of the PC is the speed at which it can correct paint (slow), but at least it's safe and easy to use. The only other knock is that, on some black vehicles, the PC can leave a slight degree of micro-marring (little tiny gashes) becuase it rubs the abrasive particles back and forth whereas a rotary "rolls" the particles around...the the difference is subtle and most people shouldn't concern themselve with this.

Happy polishing.