Confused... 2008 328i convertible + 2OP warranty

eisenb11 · 10-12-2007, 02:00 AM

Hi guys, I'm thinking of buying my first BMW but I'm really confused by the 2OP warranty... hopefully someone can help me get everything straightened out!

I'm considering a 2008 328i hard top convertible. I want to keep the car 6 years, so I'll need an extended warranty to cover me for 2 years. I was thinking the 2OP plan would be good because it's backed by BMW USA.

Now the confusing part... the warranty says that its purpose is to protect you from mechanical problems. However, in the exceptions section, there lists "convertible tops (except for electronics)".

Does anyone know what this means? Any dealers or BMW USA people in these forums that may be able to help as well?

To me, it seems like a reference to soft tops, where the top, itself, is not covered (soft tops may tear, dissintegrate, fade, etc over time) but the lifting system is covered.

However, this could also be interpretted as the electronic motors-only being covered and nothing else is covered (like the mechanics - hinges, non-electric lifting system components, etc).

Also what if a mechanical or electronic component malfunctions and the entire thing crunks and kills itself and causes collateral damage... is that covered?

I sent an email to BMW USA but trying to get a straight answer isn't going very well... they just type the same confusing text taken from the 2OP contract as a response.

Please help! I'm so confused

karliejai · 10-12-2007, 02:16 AM

the convertible is hardtop?

i think its better to speak to a CA directly asking ur questions to them!

eisenb11 · 10-12-2007, 02:21 AM

Yes, the 08 328 vert is a hard top.

My email to BMW USA was answered with a reply that didn't clear anything up (just as vague as the 2OP contract)... guess I can try calling them direct tomorrow.

If it does turn out that the top is covered, I'm a little scared by the wording of the contract... I find it surprising that contract wording would be so vague... Don't they use lawyers to put these things together? :P

UncleWede · 10-12-2007, 02:34 AM

Yep, they use lawyers to confuse the public, then later to state what it realy means to protect BMW. P.S. my dad is a lawyer in private practice.

eisenb11 · 10-12-2007, 03:20 AM

Hmm that's scary UncleWede.

I'd hate for them to say it's covered, then state otherwise when I need to call them on it!

I'll post tomorrow with what I find out from a phone call to them... maybe others will also find this info helpful.

kevE90 · 10-12-2007, 03:41 AM

Redondo Beach

. my bro live there right across the water. nyc weather sucks.

roadkillrob · 10-12-2007, 09:12 AM

Hope you get an answer - that is the part that scares me the most the top mechanism and would love to know if it is covered, would make me consider keeping the car longer!

eisenb11 · 10-12-2007, 12:42 PM

Quote:

Originally Posted by kevE90zsp

Redondo Beach

. my bro live there right across the water. nyc weather sucks.

Moved here from MI about 2 years ago, really liking the weather upgrade!

eisenb11 · 10-12-2007, 12:50 PM

Quote:

Originally Posted by roadkillrob

Hope you get an answer - that is the part that scares me the most the top mechanism and would love to know if it is covered, would make me consider keeping the car longer!

Aye, since I want to keep the car for 6 years, I need to find some extended warranty to cover the top in order to justify the extra cost of the top.

eisenb11 · 10-12-2007, 12:54 PM

Ok, just got off the phone with BMW USA. I called 1-800-831-1117. Someone may want to call to verify all of this, just so we can be safe.

According to CS, Exceptions: "convertible tops (everything except electronics)" means that the motors and lifting mechanisms are covered in the case of any failure not involving external influances (i.e. stick getting stuck in there).

It seems that my assumption may be correct, in that "convertible top" refers to something like a soft top which may fall apart and degrade over time.

I also asked about crunking where something malfunctions and the top kills itself... he said crunking is covered as well by the 2OP.

Sounds like the 2OP will do the job, but to be safe, it would be great if a few people here could call up and see if we all get the same answers!

CALIF65GM · 10-12-2007, 11:30 PM

My biggest concern is the top too that's why I've decided to bite the bullet and lease (24-mths @ 15K/yr) and buy additional miles upfront.

I need just about 20,000 miles a year.

10-12-2007, 02:00 AM	#1
eisenb11 Major 53 Rep 1,153 Posts Drives: 2012 E92 M3 SSII Join Date: Oct 2007 Location: Redondo Beach, CA, USA iTrader: (0)	Confused... 2008 328i convertible + 2OP warranty Hi guys, I'm thinking of buying my first BMW but I'm really confused by the 2OP warranty... hopefully someone can help me get everything straightened out! I'm considering a 2008 328i hard top convertible. I want to keep the car 6 years, so I'll need an extended warranty to cover me for 2 years. I was thinking the 2OP plan would be good because it's backed by BMW USA. Now the confusing part... the warranty says that its purpose is to protect you from mechanical problems. However, in the exceptions section, there lists "convertible tops (except for electronics)". Does anyone know what this means? Any dealers or BMW USA people in these forums that may be able to help as well? To me, it seems like a reference to soft tops, where the top, itself, is not covered (soft tops may tear, dissintegrate, fade, etc over time) but the lifting system is covered. However, this could also be interpretted as the electronic motors-only being covered and nothing else is covered (like the mechanics - hinges, non-electric lifting system components, etc). Also what if a mechanical or electronic component malfunctions and the entire thing crunks and kills itself and causes collateral damage... is that covered? I sent an email to BMW USA but trying to get a straight answer isn't going very well... they just type the same confusing text taken from the 2OP contract as a response. Please help! I'm so confused
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10-12-2007, 02:16 AM	#2
karliejai Da Kid 123 Rep 4,576 Posts Drives: JetBlack e90 335i Join Date: Mar 2007 Location: USA iTrader: (4)	the convertible is hardtop? i think its better to speak to a CA directly asking ur questions to them! __________________ MODS: OEM Front Splitter \| ACS Roof Spoiler \| OEM Trunk Spoiler \| Matt Black Front Grill \| Black Shadowline Window Trim \| Painted Front Lower Rod \| Blacklines \| JDM Yellow Fogs \| Custom Silver CF Headlights with LUX 4.0 \| Eisenhaus Sports Exhaust
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10-12-2007, 02:21 AM	#3
eisenb11 Major 53 Rep 1,153 Posts Drives: 2012 E92 M3 SSII Join Date: Oct 2007 Location: Redondo Beach, CA, USA iTrader: (0)	Yes, the 08 328 vert is a hard top. My email to BMW USA was answered with a reply that didn't clear anything up (just as vague as the 2OP contract)... guess I can try calling them direct tomorrow. If it does turn out that the top is covered, I'm a little scared by the wording of the contract... I find it surprising that contract wording would be so vague... Don't they use lawyers to put these things together? :P
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10-12-2007, 02:34 AM	#4
UncleWede Long Time Admirer, First Time Owner 18462 Rep 9,429 Posts Drives: G01 X3 M40i Dark Graphite Join Date: Jun 2005 Location: Oxnard, CA iTrader: (0)	Yep, they use lawyers to confuse the public, then later to state what it realy means to protect BMW. P.S. my dad is a lawyer in private practice.
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10-12-2007, 03:20 AM	#5
eisenb11 Major 53 Rep 1,153 Posts Drives: 2012 E92 M3 SSII Join Date: Oct 2007 Location: Redondo Beach, CA, USA iTrader: (0)	Hmm that's scary UncleWede. I'd hate for them to say it's covered, then state otherwise when I need to call them on it! I'll post tomorrow with what I find out from a phone call to them... maybe others will also find this info helpful.
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10-12-2007, 03:41 AM	#6
kevE90 Lieutenant 23 Rep 574 Posts Drives: F8x Join Date: May 2006 Location: queens, ny iTrader: (0)	Redondo Beach . my bro live there right across the water. nyc weather sucks.
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10-12-2007, 09:12 AM	#7
roadkillrob Major General 892 Rep 5,475 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: NH iTrader: (15)	Hope you get an answer - that is the part that scares me the most the top mechanism and would love to know if it is covered, would make me consider keeping the car longer!
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10-12-2007, 12:54 PM	#10
eisenb11 Major 53 Rep 1,153 Posts Drives: 2012 E92 M3 SSII Join Date: Oct 2007 Location: Redondo Beach, CA, USA iTrader: (0)	Ok, just got off the phone with BMW USA. I called 1-800-831-1117. Someone may want to call to verify all of this, just so we can be safe. According to CS, Exceptions: "convertible tops (everything except electronics)" means that the motors and lifting mechanisms are covered in the case of any failure not involving external influances (i.e. stick getting stuck in there). It seems that my assumption may be correct, in that "convertible top" refers to something like a soft top which may fall apart and degrade over time. I also asked about crunking where something malfunctions and the top kills itself... he said crunking is covered as well by the 2OP. Sounds like the 2OP will do the job, but to be safe, it would be great if a few people here could call up and see if we all get the same answers!
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10-12-2007, 11:30 PM	#11
CALIF65GM Colonel 101 Rep 2,041 Posts Drives: e93-35 May08 ED Join Date: Jun 2005 Location: SF, CA iTrader: (0) Garage List 06 - Oct. 05 build ... [0.00]	My biggest concern is the top too that's why I've decided to bite the bullet and lease (24-mths @ 15K/yr) and buy additional miles upfront. I need just about 20,000 miles a year. __________________ 5-2-08 e93-35 ED Montego w/Jade Grey, Step w/Paddles, PP, SP, CA, hot seats and iPod.Awaing re-delivery soon. Debadged 330xi ED 11/14/05 Auto/Mystic Blue/Gray leather with Alum/PP/SP/CA/Fold-down rear seats/Alarm. Sold to Carmax on 6/7/08 with 50,624 miles on clock
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