Serious problems!!

nicktyler · 04-06-2012, 05:24 AM

So I had my software updated and lost my evolve map. I used the Evolve_R cable to read the map with no problems and then the guys sent me an updated tune file I plugged everything in and it all started and looked like it was going fine.

Then it said time out. Now the car won't start and the Evolve program just comes up with errors saying can't wake ECU and can't find protocol!

How screwed am I? I'm pretty much shitting it right now!

Does anyone know how to get hold of Imran? I think they are not in till Tuesday!

CarAbuser · 04-06-2012, 06:04 AM

I know they can remove the ecu and reprogram it at p-torque. Not sure on you locality as im on the mobile app but i'm sure other places can manage it.

The map may of failed do to bmw protecting their ecu. I know they started messing with protection last year on software updates.

nicktyler · 04-06-2012, 06:11 AM

I'm in Essex and have some help coming from Presteigne vechile repairs. I think they have OEM equipment and updated the software last week. Hopefully it will be able to be written back on.

makkan00 · 04-06-2012, 11:48 AM

Sorry to hear that. I hope you sort it out. Good to hear that Prestiege people are on board. I guess it is to do with ECU locking on new firmwares.

Let us know how you get on with it.

NotNormal · 04-06-2012, 12:45 PM

Have you tried to re apply the evolve map

I had this "timing out issue" once with the same unit (under different branding) on my old golf, tried it two times before it worked

nicktyler · 04-06-2012, 04:47 PM

Hi

Just to let you know that I got it sorted. Nick from Prestige was there within an hour and plugged in his gizmo and saved the day. He reloaded the stock software onto the car and then even helped and waited to see that the tune went on.

Now thats what I call customer service! I suggest to everyone if you are thinking of having any work done and the distance is practicle then you give nick a call at Prestige.

nicktyler · 04-06-2012, 04:52 PM

Oh and I probably shouldn't admit it but I think after it timed out I did not have the ignition on so thats why it wouldn't communicate with the ECU

Thank god someone with some brains was available to sort it out!

makkan00 · 04-06-2012, 05:08 PM

Glad its all sorted and I hope Nick hasn't charge you fortune.

All the best.

NotNormal · 04-06-2012, 05:16 PM

I'm pleased to hear your all sorted, I know that feeling when it looks like its all gone tits up, horrible sinking feeling in the pit of your stomach.....not good !!

Nie to hear you've received a good quality service from your guy at Prestige

nicktyler · 04-07-2012, 04:04 AM

Quote:

Originally Posted by makkan00

Glad its all sorted and I hope Nick hasn't charge you fortune.

All the best.

He wouldn't accept any money!!

I definitley owe him a crate of beer or something though!

makkan00 · 04-07-2012, 04:59 AM

Quote:

Originally Posted by nicktyler

He wouldn't accept any money!!

I definitley owe him a crate of beer or something though!

Awsome customer services.
I am taking my car to them from now on.
Sounds like very good fella.

Mustard3 · 04-08-2012, 06:48 AM

Could you PM me info on this company, I don't have any problems at the moment but always like to know where i can turn if I need to.

04-06-2012, 05:24 AM	#1
nicktyler Major 34 Rep 1,271 Posts Drives: 335i (sadly gone) Join Date: Jan 2012 Location: Essex iTrader: (3) Garage List 2007 BMW E92 335i [0.00]	Serious problems!! So I had my software updated and lost my evolve map. I used the Evolve_R cable to read the map with no problems and then the guys sent me an updated tune file I plugged everything in and it all started and looked like it was going fine. Then it said time out. Now the car won't start and the Evolve program just comes up with errors saying can't wake ECU and can't find protocol! How screwed am I? I'm pretty much shitting it right now! Does anyone know how to get hold of Imran? I think they are not in till Tuesday!
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04-06-2012, 06:04 AM	#2
CarAbuser Lieutenant Colonel 491 Rep 1,551 Posts Drives: Z4 35i DCT / E92 335i DCT Join Date: Jul 2010 Location: United Kingdom iTrader: (0)	I know they can remove the ecu and reprogram it at p-torque. Not sure on you locality as im on the mobile app but i'm sure other places can manage it. The map may of failed do to bmw protecting their ecu. I know they started messing with protection last year on software updates.
	Appreciate 0 Quote

04-06-2012, 06:11 AM	#3
nicktyler Major 34 Rep 1,271 Posts Drives: 335i (sadly gone) Join Date: Jan 2012 Location: Essex iTrader: (3) Garage List 2007 BMW E92 335i [0.00]	I'm in Essex and have some help coming from Presteigne vechile repairs. I think they have OEM equipment and updated the software last week. Hopefully it will be able to be written back on.
	Appreciate 0 Quote

04-06-2012, 11:48 AM	#4
makkan00 Major General 898 Rep 9,107 Posts Drives: F83 and F36 Join Date: Dec 2011 Location: Essex iTrader: (56)	Sorry to hear that. I hope you sort it out. Good to hear that Prestiege people are on board. I guess it is to do with ECU locking on new firmwares. Let us know how you get on with it. __________________ F36 Xdrive for her - HUD, park assist, heated steering wheel, rear camera, Apple car play F36 RWD for him - HK, M sports pack, GTS tail light, Apple car play
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04-06-2012, 12:45 PM	#5
NotNormal Lieutenant 34 Rep 573 Posts Drives: Audi A6 Avant 3.0TDi Quattro Join Date: Sep 2009 Location: Lincolnshire iTrader: (3)	Have you tried to re apply the evolve map I had this "timing out issue" once with the same unit (under different branding) on my old golf, tried it two times before it worked __________________ Always a pallbearer never a corpse....
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04-06-2012, 04:47 PM	#6
nicktyler Major 34 Rep 1,271 Posts Drives: 335i (sadly gone) Join Date: Jan 2012 Location: Essex iTrader: (3) Garage List 2007 BMW E92 335i [0.00]	Hi Just to let you know that I got it sorted. Nick from Prestige was there within an hour and plugged in his gizmo and saved the day. He reloaded the stock software onto the car and then even helped and waited to see that the tune went on. Now thats what I call customer service! I suggest to everyone if you are thinking of having any work done and the distance is practicle then you give nick a call at Prestige.
	Appreciate 0 Quote

04-06-2012, 04:52 PM	#7
nicktyler Major 34 Rep 1,271 Posts Drives: 335i (sadly gone) Join Date: Jan 2012 Location: Essex iTrader: (3) Garage List 2007 BMW E92 335i [0.00]	Oh and I probably shouldn't admit it but I think after it timed out I did not have the ignition on so thats why it wouldn't communicate with the ECU Thank god someone with some brains was available to sort it out!
	Appreciate 0 Quote

04-06-2012, 05:08 PM	#8
makkan00 Major General 898 Rep 9,107 Posts Drives: F83 and F36 Join Date: Dec 2011 Location: Essex iTrader: (56)	Glad its all sorted and I hope Nick hasn't charge you fortune. All the best. __________________ F36 Xdrive for her - HUD, park assist, heated steering wheel, rear camera, Apple car play F36 RWD for him - HK, M sports pack, GTS tail light, Apple car play
	Appreciate 0 Quote

04-06-2012, 05:16 PM	#9
NotNormal Lieutenant 34 Rep 573 Posts Drives: Audi A6 Avant 3.0TDi Quattro Join Date: Sep 2009 Location: Lincolnshire iTrader: (3)	I'm pleased to hear your all sorted, I know that feeling when it looks like its all gone tits up, horrible sinking feeling in the pit of your stomach.....not good !! Nie to hear you've received a good quality service from your guy at Prestige __________________ Always a pallbearer never a corpse....
	Appreciate 0 Quote

04-08-2012, 06:48 AM	#12
Mustard3 Lieutenant 100 Rep 403 Posts Drives: F31 340i Join Date: Sep 2011 Location: UK iTrader: (1)	Could you PM me info on this company, I don't have any problems at the moment but always like to know where i can turn if I need to.
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