Signal Hill BMW service compliant

bs123 · 06-19-2012, 09:03 PM

So last week i brought my car in for 50k maintenance at Signal Hill BMW/Mini. The usual maintenance would take about 3-5 hrs per visit but this particular time they decided to keep my car overnight ( no real reasoning why was explained to me ). I called in the next day to see if I could pick up my car and once again I was told it wouldnt be ready yet. Finally 2 days after dropping off my car, i was able to pick it up.

i talked to my SA to see what took so long but he said they were really busy over the weekend. I just accepted his excuse and went along my way.

Now its been 5 days after my drop off date and i was cleaning out the car and I find a invoice for a dent fix and finish that was dated when my car was at this BMW. I tried looking for the damage but i couldnt find any. Now i should probably overlook this but im pretty furious with the dealership trying to hide the problem from me in the first place. If they fessed up, i probably wouldnt care.

Posted to see/hear some of your opinions and comments.

Cheers,
Bill

RonDeezy · 06-20-2012, 01:50 AM

that's just shady business! Since they weren't up front with you and tried to keep this all a secret but yet they left trails of what had occurred! SMH! Definitely would take my business somewhere else is I was you

jeongsikkim · 06-20-2012, 07:20 PM

Quote:

Originally Posted by bs123

So last week i brought my car in for 50k maintenance at Signal Hill BMW/Mini. The usual maintenance would take about 3-5 hrs per visit but this particular time they decided to keep my car overnight ( no real reasoning why was explained to me ). I called in the next day to see if I could pick up my car and once again I was told it wouldnt be ready yet. Finally 2 days after dropping off my car, i was able to pick it up.

i talked to my SA to see what took so long but he said they were really busy over the weekend. I just accepted his excuse and went along my way.

Now its been 5 days after my drop off date and i was cleaning out the car and I find a invoice for a dent fix and finish that was dated when my car was at this BMW. I tried looking for the damage but i couldnt find any. Now i should probably overlook this but im pretty furious with the dealership trying to hide the problem from me in the first place. If they fessed up, i probably wouldnt care.

Posted to see/hear some of your opinions and comments.

Cheers,
Bill

Shady business +1

Can't believe it.

sohcpunk · 06-20-2012, 07:23 PM

Was the dent fixed and also repainted? You can tell if a panel has been repainted by looking for panels that don't have the factory orange peel clear coat. Also glide your fingers around the edge of the panel to make sure it's smooth.

TMR · 06-21-2012, 02:49 AM

I would 110% bring it up to the service manager. I have had issues with their sales department but they have been good in the service department.

nukezero · 06-21-2012, 03:18 AM

WHAT THE FU** ?!?!? I WOULD RAISE HELL.

can you call the number on the invoice? does it say who the contractor was? take the dealer to court. they usually contract someone out to do the repair. but this is absurd.

twinturbopg · 06-21-2012, 12:25 PM

Quote:

Originally Posted by nukezero

WHAT THE FU** ?!?!? I WOULD RAISE HELL.

can you call the number on the invoice? does it say who the contractor was? take the dealer to court. they usually contract someone out to do the repair. but this is absurd.

+1 that's just shady. Basically over time you will see a difference in your paint and that will show. I would contact them for sure...but with a plan in mind of what you want.

06-19-2012, 09:03 PM	#1
bs123 Private First Class 6 Rep 181 Posts Drives: 335i Join Date: Aug 2010 Location: cali iTrader: (-1) Garage List 2008 335 xi [0.00]	Signal Hill BMW service compliant So last week i brought my car in for 50k maintenance at Signal Hill BMW/Mini. The usual maintenance would take about 3-5 hrs per visit but this particular time they decided to keep my car overnight ( no real reasoning why was explained to me ). I called in the next day to see if I could pick up my car and once again I was told it wouldnt be ready yet. Finally 2 days after dropping off my car, i was able to pick it up. i talked to my SA to see what took so long but he said they were really busy over the weekend. I just accepted his excuse and went along my way. Now its been 5 days after my drop off date and i was cleaning out the car and I find a invoice for a dent fix and finish that was dated when my car was at this BMW. I tried looking for the damage but i couldnt find any. Now i should probably overlook this but im pretty furious with the dealership trying to hide the problem from me in the first place. If they fessed up, i probably wouldnt care. Posted to see/hear some of your opinions and comments. Cheers, Bill __________________ http://img.photobucket.com/albums/v1...07952116_n.jpg
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06-20-2012, 01:50 AM	#2
RonDeezy Second Lieutenant 30 Rep 239 Posts Drives: 2018 M3 Avus Blue Join Date: Aug 2011 Location: SoCal iTrader: (4) Garage List 2018 BMW M3 [0.00] 2011 BMW M3 E92 Coupe [0.00]	that's just shady business! Since they weren't up front with you and tried to keep this all a secret but yet they left trails of what had occurred! SMH! Definitely would take my business somewhere else is I was you __________________ Current: 2018 F80 M3 Competition \| Avus Blue 1 of 93 \| Revivify Ceramic Coated Current: 2011 E92 M3 \| Alpine White \| Active Auto Gen 2 Exhaust \| IND Cosmetics \| Comp Wheels Previous: 2018 F80 M3 Executive \| Yas Marina Blue \| M Performance Exhaust \| FI Downpipes \| AA EL Mid Pipes \| BM3 Stage 2 \| BBS RT88 Wheels \| Jordan Tuned on E85\|
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06-20-2012, 07:23 PM	#4
sohcpunk Second Lieutenant 24 Rep 289 Posts Drives: 2011 335d Join Date: Feb 2012 Location: Socal iTrader: (4) Garage List 2011 335d [0.00]	Was the dent fixed and also repainted? You can tell if a panel has been repainted by looking for panels that don't have the factory orange peel clear coat. Also glide your fingers around the edge of the panel to make sure it's smooth.
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06-21-2012, 02:49 AM	#5
TMR Brigadier General 398 Rep 3,159 Posts Drives: M3 Join Date: Jun 2008 Location: Torrance iTrader: (12)	I would 110% bring it up to the service manager. I have had issues with their sales department but they have been good in the service department. __________________ 2015 M3 BPM Tuned, Eibach, Magnaflow and more www.tmrmzine.com/m3/f80 SOLD E92 Slēk Carbon Fiber Widebody M3 www.tmrmzine.com/m3/slek/ SOLD E92 335i Stage 3+ with all the toys www.tmrmzine.com/335/ SOLD E39 M5 Modded, What a great car! www.tmrmzine.com/m5/
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06-21-2012, 03:18 AM	#6
nukezero Major 358 Rep 1,465 Posts Drives: BMW 3 series Join Date: Sep 2008 Location: Irvine iTrader: (8)	WHAT THE FU** ?!?!? I WOULD RAISE HELL. can you call the number on the invoice? does it say who the contractor was? take the dealer to court. they usually contract someone out to do the repair. but this is absurd.
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