[hasta la pasta 27]

So i finally recieved my Procede today NEW from Vishnu. After an hour of feeling like an idiot and contacting Vishnu, i realized that the serial port was not incorporated into the harness. I contacted Vishnu again and spoke with Garrett. He was very helpful and is going to send me a replacement as soon as they can; they are even paying return shipping. Now, im not upset at all especially for their prompt response and actions towards this but has this happened to anybody here before? I will take pics once i pull it out when the new harness arrives. Still stand behind Vishnu Tuning behind their customer support so thank you.

Anyone else EVER experience this??

[NoQuarter]

Originally Posted by ericruiz911

So i finally recieved my Procede today NEW from Vishnu. After an hour of feeling like an idiot and contacting Vishnu, i realized that the serial port was not incorporated into the harness. I contacted Vishnu again and spoke with Garrett. He was very helpful and is going to send me a replacement as soon as they can; they are even paying return shipping. Now, im not upset at all especially for their prompt response and actions towards this but has this happened to anybody here before? I will take pics once i pull it out when the new harness arrives. Still stand behind Vishnu Tuning behind their customer support so thank you.

Anyone else EVER experience this??

I thought the new ones had USB? That was missing?

[hasta la pasta 27]

Sorry, didnt specify. Ordered the V5 2.5

[Wedge1967]

Call Robert. They could have by mistake sent you the Rev3 harness. It happens...

[robertm]

Hmm I just got one in last week. Will have to make sure and check mine before install. Thanks for the heads up!

[hasta la pasta 27]

Originally Posted by Wedge1967

Call Robert. They could have by mistake sent you the Rev3 harness. It happens...

Didn't think about that. This could be a big possibility. I did not give them hell because at the end of the day, everyone makes mistakes and they are replacing it and paying all the extra fees so no problemo.

[hasta la pasta 27]

Originally Posted by normano

you're sure the control box doesn't have a usb port? they may have just sent you a complete rev. 3? if there's no usb port on the silver box, you have the wrong harness.

nope. lol believe me i looked. Box is red/black so thats another way i confirmed it was the 2.5 SE. Just waiting on my cable now

[hasta la pasta 27]

Originally Posted by normano

you're sure the control box doesn't have a usb port? they may have just sent you a complete rev. 3? if there's no usb port on the silver box, you have the wrong harness.

nope. lol believe me i looked. Box is red/black so thats another way i confirmed it was the 2.5 SE. Just waiting on my cable now

[Beemw335]

I had a defective unit, had to pay shipping to them and now have a rev3 harness with rev2.5 unit...good company and all but gotta double check their products before shipping.