Lost in post

chesney72 · 02-16-2014, 02:45 PM

Willing to be wrong here so no naming and shaming. And I'll try word this 3rd person so as not to influence opinions.

Item bought for stated price inc delivery private sale and sent royal mail by seller. Sellers choice
Nearly 3 weeks since payment and not delivered. Royal mail 2nd class states 2-3 business days to deliver and claim cannot be made until 15 days
So claim to be made and tracking shows its still in progress since posting on the 29th January.

When to refund money to seller?

A - After the claim has been settled
B - Now as item is past the expected delivery day

Sparky68 · 02-16-2014, 02:50 PM

His dispute is with the PO not you, I don't see why you should be out of pocket at any stage. Good luck mate.

jammy78 · 02-16-2014, 02:54 PM

The buyer has not got the dispute with Royal Mail - it's the seller!

As RM compensates the sender... NOT the receiver! So the seller needs to give a refund & claim from RM!

So.....

I would start the claim process & let the buyer know this! Once RM have confirmed it's missing, then issue a refund.

makkan00 · 02-16-2014, 03:58 PM

Quote:

Originally Posted by jammy78

The buyer has not got the dispute with Royal Mail - it's the seller!

As RM compensates the sender... NOT the receiver! So the seller needs to give a refund & claim from RM!

So.....

I would start the claim process & let the buyer know this! Once RM have confirmed it's missing, then issue a refund.

^^^
What he said. Even if RM refuse to compensate OP, I do not see that OP can refuse to refund the buyer.

Reece · 02-16-2014, 04:12 PM

I sell a fair bit on ebay and get this all the time, its a pain in the neck tbh, now my items if sent by royal mail are always tracked at the buyers cost.
If the buyer is willing to wait for you to get your refund from RM thats great but most are not as it can take up to 4 weeks to get your money back.
I have now started using hermes courier service, near on the same price if not cheaper than royal mail, and you sign for it at your door, once its been signed for its then down to hermes and so far so good

chesney72 · 02-16-2014, 04:46 PM

Its looking like I maybe worded this making it look like I am the seller.

I'm the Buyer and so far glad to see it seems most agree with me. Not going to fall out with the seller as I'm sure he's not being funny and its just his opinion that this is the way to handle it and the refund will come but if it was me I would have refunded by now and dealt with the claim myself.

Kerr · 02-16-2014, 05:07 PM

Agree with the above. The seller has the contract and dispute with Royal Mail.

No claim can be made until after 15 days, so maybe a few more days for RM to confirm the item is lost and a claim in process.

Once confirmed lost, a refund should be given.

MrPogle · 02-16-2014, 05:20 PM

I agree with the above. The seller has the contract. It's why guaranteed delivery times are worthless. However I would be a little concerned that the seller wants to wait for the claim to be settled before paying you. This implies to me that if for any reason the post office won't pay or pay a reduced amount he expects you to be the one out of pocket.

E91-Gaz · 02-16-2014, 05:34 PM

The seller needs to wait for RM to confirm that it is lost in the post before refunding, if the seller refunds before this and it does end up being delivered the seller then has to try and get payment back off the buyer!

Buyer needs to be patient and at least wait for RM to confirm that it is lost.

chesney72 · 02-16-2014, 06:09 PM

A few opinions now and I think the fairest is to confirm its lost and then refund which should be confirmed by him enquiring and hopefully not drag out having to claim and settle before they admit loosing it

Sure it'll all work out fine. No harm done and we'll see how he gets on.

Just shows we dont all agree but doesnt mean anyone is wrong either

G82Dude · 02-16-2014, 06:39 PM

Quote:

Originally Posted by chesney72

Willing to be wrong here so no naming and shaming. And I'll try word this 3rd person so as not to influence opinions.

Item bought for stated price inc delivery private sale and sent royal mail by seller. Sellers choice
Nearly 3 weeks since payment and not delivered. Royal mail 2nd class states 2-3 business days to deliver and claim cannot be made until 15 days
So claim to be made and tracking shows its still in progress since posting on the 29th January.

When to refund money to seller?

A - After the claim has been settled
B - Now as item is past the expected delivery day

Buyer is not at fault in any way. Seller contracted RM to deliver goods, they failed to do so. Seller mush seek compensation from the delivery company, not the buyer. Seller must therefore refund in full when confirmed lost.

If this is an eBay transaction, buyer can simply involve PayPal/eBay etc. and will receive a full refund from the seller (or sometimes eBay).

Frobius · 02-17-2014, 04:06 AM

Yep, as above. Onus is on the seller to sort this. In the meantime, they need to refund you as soon as the item has been confirmed as missing - which should be simple if it still says in progress.

AlwynMike · 02-17-2014, 06:15 AM

In my experience, it takes a good while to get money out of Royal Mail, and as has been said, it is up to the sender to raise the claim.

I sent some BMW bits a while ago, and they never arrived, so I made the claim - it must have been about 2 months later that I got a refund of postage plus value of the bits (I had to go to BMW to get an invoice for the parts, even though they were 2nd hand, then I made an estimate of value). 2 days later, the parts arrived ar their destination!

Good luck!
Mike

02-16-2014, 02:45 PM	#1
chesney72 First Lieutenant 25 Rep 386 Posts Drives: JB4 G5 335i Sport Touring Join Date: Oct 2010 Location: Scotland iTrader: (1)	Lost in post - when to refund? Willing to be wrong here so no naming and shaming. And I'll try word this 3rd person so as not to influence opinions. Item bought for stated price inc delivery private sale and sent royal mail by seller. Sellers choice Nearly 3 weeks since payment and not delivered. Royal mail 2nd class states 2-3 business days to deliver and claim cannot be made until 15 days So claim to be made and tracking shows its still in progress since posting on the 29th January. When to refund money to seller? A - After the claim has been settled B - Now as item is past the expected delivery day
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02-16-2014, 02:50 PM	#2
Sparky68 Brigadier General 806 Rep 4,364 Posts Drives: 2016 M2 Alpine White Join Date: Oct 2012 Location: Cambs UK iTrader: (11) Garage List 2016 BMW M2 [0.50] 2017 BMW F30 330D [0.00] 2014 M135 [0.00] 2007 BMW 335i [0.00]	His dispute is with the PO not you, I don't see why you should be out of pocket at any stage. Good luck mate. __________________ OG M2 7sp DCT Masata FMIC Masata Boost Pipe Cobra Catless DP Powervalve Exhaust Devilsown Methanol Injection Turbosmart BOV BM3 Stage 3 Halim custom map Pure 500
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02-16-2014, 02:54 PM	#3
jammy78 Colonel 142 Rep 2,012 Posts Drives: F31 335D Join Date: Nov 2012 Location: Windsor iTrader: (21)	The buyer has not got the dispute with Royal Mail - it's the seller! As RM compensates the sender... NOT the receiver! So the seller needs to give a refund & claim from RM! So..... I would start the claim process & let the buyer know this! Once RM have confirmed it's missing, then issue a refund.
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02-16-2014, 04:12 PM	#5
Reece Major 54 Rep 1,222 Posts Drives: e90 lci 330d Join Date: Jan 2013 Location: Essex iTrader: (0)	I sell a fair bit on ebay and get this all the time, its a pain in the neck tbh, now my items if sent by royal mail are always tracked at the buyers cost. If the buyer is willing to wait for you to get your refund from RM thats great but most are not as it can take up to 4 weeks to get your money back. I have now started using hermes courier service, near on the same price if not cheaper than royal mail, and you sign for it at your door, once its been signed for its then down to hermes and so far so good __________________ E90 lci 330d, alpine white, pro nav, adaptive xenons, heated electric leather, folding mirrors, alpine retrofit kit with L7 subs, performance grilles, 40w led angel eye bulbs
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02-16-2014, 04:46 PM	#6
chesney72 First Lieutenant 25 Rep 386 Posts Drives: JB4 G5 335i Sport Touring Join Date: Oct 2010 Location: Scotland iTrader: (1)	Its looking like I maybe worded this making it look like I am the seller. I'm the Buyer and so far glad to see it seems most agree with me. Not going to fall out with the seller as I'm sure he's not being funny and its just his opinion that this is the way to handle it and the refund will come but if it was me I would have refunded by now and dealt with the claim myself.
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02-16-2014, 05:07 PM	#7
Kerr Brigadier General 115 Rep 4,021 Posts Drives: BMW M235I Join Date: Dec 2010 Location: Aberdeen iTrader: (0)	Agree with the above. The seller has the contract and dispute with Royal Mail. No claim can be made until after 15 days, so maybe a few more days for RM to confirm the item is lost and a claim in process. Once confirmed lost, a refund should be given.
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02-16-2014, 05:20 PM	#8
MrPogle Captain 72 Rep 605 Posts Drives: F10 550i M-Sport LCI Join Date: Dec 2012 Location: Cheshire iTrader: (0)	I agree with the above. The seller has the contract. It's why guaranteed delivery times are worthless. However I would be a little concerned that the seller wants to wait for the claim to be settled before paying you. This implies to me that if for any reason the post office won't pay or pay a reduced amount he expects you to be the one out of pocket.
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02-16-2014, 05:34 PM	#9
E91-Gaz Private 1 Rep 79 Posts Drives: 2010 E91 318d Join Date: Sep 2013 Location: Cardiff iTrader: (0)	The seller needs to wait for RM to confirm that it is lost in the post before refunding, if the seller refunds before this and it does end up being delivered the seller then has to try and get payment back off the buyer! Buyer needs to be patient and at least wait for RM to confirm that it is lost.
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02-16-2014, 06:09 PM	#10
chesney72 First Lieutenant 25 Rep 386 Posts Drives: JB4 G5 335i Sport Touring Join Date: Oct 2010 Location: Scotland iTrader: (1)	A few opinions now and I think the fairest is to confirm its lost and then refund which should be confirmed by him enquiring and hopefully not drag out having to claim and settle before they admit loosing it Sure it'll all work out fine. No harm done and we'll see how he gets on. Just shows we dont all agree but doesnt mean anyone is wrong either
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02-17-2014, 04:06 AM	#12
Frobius Major 43 Rep 1,021 Posts Drives: F11 530d M-Sport Join Date: Aug 2011 Location: Huntingdon, UK iTrader: (2) Garage List 2007 E91 330d M-Sport [0.00]	Yep, as above. Onus is on the seller to sort this. In the meantime, they need to refund you as soon as the item has been confirmed as missing - which should be simple if it still says in progress.
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02-17-2014, 06:15 AM	#13
AlwynMike Lieutenant Colonel 365 Rep 1,708 Posts Drives: F36 440i GC. Join Date: Sep 2010 Location: Lincolnshire Flatlands iTrader: (1)	In my experience, it takes a good while to get money out of Royal Mail, and as has been said, it is up to the sender to raise the claim. I sent some BMW bits a while ago, and they never arrived, so I made the claim - it must have been about 2 months later that I got a refund of postage plus value of the bits (I had to go to BMW to get an invoice for the parts, even though they were 2nd hand, then I made an estimate of value). 2 days later, the parts arrived ar their destination! Good luck! Mike
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