Quick word about Alloy Wheel Specialists

zgresh · 03-21-2014, 09:51 AM

Had a pretty rough experience the other week. Not sure if anyone here has dealt with Alloy Wheel Specialists(a mobile owner operated company based out of central MA) that deals with bent and curb-rashed rims.

So...this all started with two bent right side VMR rims that I damaged last summer hitting one of MA's notorious potholes. I decided to wait until this spring to get them fixed, since I did not drive them on the car during the winter. I called Alloy Wheel Specialists hoping for some help in fixing my bent rims. The owner Stephen answered the phone, and we tried setting up an appointment. First time we had an appointment set up for a Tuesday at 3:00pm. I sat at my house waiting until 4:30, and still no arrival or even a quick call saying sorry he couldn't make it. Alright...it grinded my gears a little but at least I had no plans for the afternoon! I gave him a call and he apologized saying he got caught up in his previous customer's job. No big deal.

We continued to set up another appointment for Friday of the same week. Same time, 3:00pm. I told him I would need to be at work by 5:00pm, and he replied saying no problem, and that he would be completely done with my two rims by 3:30 at the latest. Once again, I waited...and I waited...no wheel repair guy at my door. 4:00pm comes around, and I give him a call.(Side note- every time I called him and gave him the same name I had given him in each of our phone conversations, he never remembered who i was...?) "hey sorry man, i've been really busy today and I totally forgot about our appointment!". Alright..

He continues to say "ok, well give me a call next Tuesday so we can try to set up an appointment next Wednesday". Yeah buddy, my a$$. No way IM going to call YOU to set up ANOTHER appointment after YOU blew me off twice. Sorry, but ill find someone else with better customer service and reliability(keep in mind its $110/rim to fix the bends).

Of course I get a call Tuesday from the guy, after forgetting my name once again, asking why I did not call to schedule another appointment. haha.

Overall a rough experience. So- anyone know where I could go to get good service and a good-quality fix to my bent rims?

zero2sixtyZ · 03-21-2014, 10:35 AM

I'd almost suggest to buy a pair from VMR at that price. They aren't the greatest strength/quality, and you could probably turn the bent ones into a spares or a table. Sucks that you had that experience though.

cb4 · 03-21-2014, 11:31 PM

I recently had a bent wheel fixed at rim pro in Tewksbury . Great experience. They are open late on Thursdays so I stopped by after work and they fixed it in 30 min while I waited.

Dosturbos · 03-24-2014, 12:14 PM

+1 on Rim Pro, Fast and easy, they fixed 2 VMR's on my 135i when I had it, took less than an hour and they told me up front that not all rims can be repaired. Which is always nice when people are up front and don't claim to be miracle workers.

PSEE · 03-24-2014, 01:43 PM

+1 RimPro as well

JLWB3 · 03-25-2014, 03:06 PM

does rim pro refinish as well? If so, can anyone suggest them for refinish?

zgresh · 03-26-2014, 10:45 AM

Quote:

Originally Posted by JLWB3

does rim pro refinish as well? If so, can anyone suggest them for refinish?

Yes, went in yesterday to get a quote+drop off the rims. They can refinish, depending on the color of your rims. For mine, unfortunately, they cannot match the color. Going back to what dosturbos said, they are very upfront about their service and I have had a pleasant experience so far. Going today to pick them back up!

On a side note, has anyone dealt with the company thats right next door to rimpro? I was approached by a man who worked at that shop, saying they deal only with bmw and aftermarket stuff? sorta caught my eye...

dwells · 03-26-2014, 10:54 AM

Quote:

Originally Posted by zgresh11

Yes, went in yesterday to get a quote+drop off the rims. They can refinish, depending on the color of your rims. For mine, unfortunately, they cannot match the color.

This is why I'm never buying VMR wheels again. Despite pleading with them, they refused to offer anything more than those little touch up sticks for a fee. They wouldn't send me a bit of paint in a rattle can or a little bit for use with a sprayer, and they refuse to disclose their color code so the paint can be professionally matched.

Their official suggestion for dealing with curb rash on one wheel was to have a shop use a similar color and respray all four wheels to match. Seriously?

KFJ512a · 03-26-2014, 11:38 AM

hey there is a guy i go to in alston. hes at a place called foriegn auto body i think like right off comm ave. i can get you all his info if you want and he charges i think 95 a wheel and if you pay cash he gives you a discount. really chill guy.

zgresh · 03-26-2014, 07:45 PM

Quote:

Originally Posted by dwells

This is why I'm never buying VMR wheels again. Despite pleading with them, they refused to offer anything more than those little touch up sticks for a fee. They wouldn't send me a bit of paint in a rattle can or a little bit for use with a sprayer, and they refuse to disclose their color code so the paint can be professionally matched.

Their official suggestion for dealing with curb rash on one wheel was to have a shop use a similar color and respray all four wheels to match. Seriously?

Agreed here x10. im almost about to throw them on craigslist and save up for some quality rims and none of this bs. From what ive heard, Avant Garde is reliable...even though sometimes cheap.

ddanj · 03-27-2014, 09:15 AM

Quote:

Originally Posted by zgresh11

Quote:

Originally Posted by JLWB3

does rim pro refinish as well? If so, can anyone suggest them for refinish?

Yes, went in yesterday to get a quote+drop off the rims. They can refinish, depending on the color of your rims. For mine, unfortunately, they cannot match the color. Going back to what dosturbos said, they are very upfront about their service and I have had a pleasant experience so far. Going today to pick them back up!

On a side note, has anyone dealt with the company thats right next door to rimpro? I was approached by a man who worked at that shop, saying they deal only with bmw and aftermarket stuff? sorta caught my eye...

Ace Performance is next door to Rimpro I believe. I've been at the shop twice, just to get tires mounted and balanced. I have another appointment there to get a hitch fitted in a couple weeks.

They are very stand up guys, great costumer service. Last time I was there about a month ago I saw a full race-head S54 getting swapped into an E36. I've also seen just a regular car getting a brake job done.

They seem to do a variety of work and are involved in bmw cca events.

03-21-2014, 09:51 AM	#1
zgresh Lieutenant 71 Rep 418 Posts Drives: 2016 F82 M4 Join Date: Nov 2012 Location: Tampa, FL iTrader: (1)	Quick word about Alloy Wheel Specialists Had a pretty rough experience the other week. Not sure if anyone here has dealt with Alloy Wheel Specialists(a mobile owner operated company based out of central MA) that deals with bent and curb-rashed rims. So...this all started with two bent right side VMR rims that I damaged last summer hitting one of MA's notorious potholes. I decided to wait until this spring to get them fixed, since I did not drive them on the car during the winter. I called Alloy Wheel Specialists hoping for some help in fixing my bent rims. The owner Stephen answered the phone, and we tried setting up an appointment. First time we had an appointment set up for a Tuesday at 3:00pm. I sat at my house waiting until 4:30, and still no arrival or even a quick call saying sorry he couldn't make it. Alright...it grinded my gears a little but at least I had no plans for the afternoon! I gave him a call and he apologized saying he got caught up in his previous customer's job. No big deal. We continued to set up another appointment for Friday of the same week. Same time, 3:00pm. I told him I would need to be at work by 5:00pm, and he replied saying no problem, and that he would be completely done with my two rims by 3:30 at the latest. Once again, I waited...and I waited...no wheel repair guy at my door. 4:00pm comes around, and I give him a call.(Side note- every time I called him and gave him the same name I had given him in each of our phone conversations, he never remembered who i was...?) "hey sorry man, i've been really busy today and I totally forgot about our appointment!". Alright.. He continues to say "ok, well give me a call next Tuesday so we can try to set up an appointment next Wednesday". Yeah buddy, my a$$. No way IM going to call YOU to set up ANOTHER appointment after YOU blew me off twice. Sorry, but ill find someone else with better customer service and reliability(keep in mind its $110/rim to fix the bends). Of course I get a call Tuesday from the guy, after forgetting my name once again, asking why I did not call to schedule another appointment. haha. Overall a rough experience. So- anyone know where I could go to get good service and a good-quality fix to my bent rims?
	Appreciate 0 Tweet Quote

03-21-2014, 10:35 AM	#2
zero2sixtyZ Colonel 1034 Rep 2,721 Posts Drives: e92 + f15 Join Date: Jan 2012 Location: Cambridge, MA iTrader: (4) Garage List 2015 X5 xdrive50i [10.00] 2007 335i Coupe [9.62]	I'd almost suggest to buy a pair from VMR at that price. They aren't the greatest strength/quality, and you could probably turn the bent ones into a spares or a table. Sucks that you had that experience though.
	Appreciate 0 Quote

03-21-2014, 11:31 PM	#3
cb4 Captain 61 Rep 910 Posts Drives: 2008 335xi Join Date: Jul 2009 Location: Massachusetts iTrader: (1)	I recently had a bent wheel fixed at rim pro in Tewksbury . Great experience. They are open late on Thursdays so I stopped by after work and they fixed it in 30 min while I waited.
	Appreciate 0 Quote

03-24-2014, 12:14 PM	#4
Dosturbos Lieutenant 56 Rep 467 Posts Drives: 2017 F48 X1 MSport Join Date: Mar 2012 Location: Medford, MA iTrader: (1)	+1 on Rim Pro, Fast and easy, they fixed 2 VMR's on my 135i when I had it, took less than an hour and they told me up front that not all rims can be repaired. Which is always nice when people are up front and don't claim to be miracle workers.
	Appreciate 0 Quote

03-24-2014, 01:43 PM	#5
PSEE First Lieutenant 12 Rep 332 Posts Drives: 2009 335d Join Date: Dec 2010 Location: BMW, MA iTrader: (0)	+1 RimPro as well
	Appreciate 0 Quote

03-25-2014, 03:06 PM	#6
JLWB3 Private 2 Rep 97 Posts Drives: E46 M3 / 2011 e92 335ix Join Date: Aug 2010 Location: Boston iTrader: (0)	does rim pro refinish as well? If so, can anyone suggest them for refinish?
	Appreciate 0 Quote

03-26-2014, 11:38 AM	#9
KFJ512a First Lieutenant 12 Rep 335 Posts Drives: BMW e92 335i, e60 525i M-Sport Join Date: Apr 2012 Location: Boston, Mass iTrader: (0)	hey there is a guy i go to in alston. hes at a place called foriegn auto body i think like right off comm ave. i can get you all his info if you want and he charges i think 95 a wheel and if you pay cash he gives you a discount. really chill guy.
	Appreciate 0 Quote