335d Front Brake Pads

RiCh_SD · 08-30-2014, 09:40 PM

I'm looking for some help with the 335d front brake pads.

I have a 2011 335d and just had my front brake pads replaced by the dealer under the maintenance plan. Since having them put in I'm experiencing really bad brake dust. I wash my car every weekend and I used to be able to go between washes with hardly any brake dust on my wheels. Now I can't even drive a few miles down the road without my wheels turning black. My wheels are coated with a high temp. sealant so you can see the build up straight away. The sealant just makes it easier to clean off.

I've been reading through the forums and it appears that at some point at the end of 2009 BMW changed the front brake pads on the E90 to a less dusting one and I think that is the one that my car had from factory.

My paperwork shows that the dealer installed PN: 34 11 6 794 917 which looks like the old part number.

For the 335i it shows that this PN is for cars up to 09/09. The other PN I found is 34 11 6 794 920 and for the 335i it says it's for cars from 09/09 onwards.

The 917 PN does not specify a year range for the 335d, which is why the dealers are installing them.

I put my VIN in on the Online ETK and it shows both PNs for my car. The 920 says from 06/10. I spoke the the parts department at the dealer and they can't see that part number for my VIN on their system. They can only see the 917 and said that their ETK is up to date and the online one must be old.

I tried talking to the service dept. and they said that they can only install what the parts database is telling them. If I want to install the 920 pads then I need to pay for them.

I feel like that I'm wasting my time with the dealer. Every time I go in for service work they treat me as if I don't know anything and are doing me a favor for working on my car - hello that's what the maintenance plan is for!

I called customer relations and they are even more useless - they told me to go and talk to the dealer because they have no access to the parts database.

Has anyone else had this issue? Does anyone with a 2011 know the part number of the brake pads that the car came with from the factory?

F32Fleet · 08-30-2014, 11:16 PM

The dealer has to install the part number for the vehicle since they warranty the work. If they installed the incorrect pads in the eyes of BMW and you had a brake issue related to the pads BMW NA may not reimburse for a repair. I know it sounds silly.

RiCh_SD · 08-30-2014, 11:22 PM

Totally understand that.

The annoying part is that I can't get anyone to explain or look in to why the online parts database shows the newer pad for my VIN while the dealers database doesn't.
If there is an error in BMW's database or it just hasn't been updated for the 335d then someone at BMW should know or fix it.

taibanl · 08-31-2014, 11:38 AM

Look it up at get bmw parts

RiCh_SD · 08-31-2014, 01:44 PM

Quote:

Originally Posted by taibanl

Look it up at get bmw parts

From the Get BMW Parts website:

Shows that the 920 pads will fit the 335d unless I am reading it wrong?

F32Fleet · 08-31-2014, 02:22 PM

Real oem shows the brake kit of 917.

I'm seeing it as a kit and not just the pads.

taibanl · 08-31-2014, 02:53 PM

What happens if you do a reverse pn search of -920 on realoem or etk?

08-30-2014, 09:40 PM	#1
RiCh_SD New Member 0 Rep 10 Posts Drives: E90 335d M Sport Join Date: Sep 2012 Location: USA iTrader: (0)	335d Front Brake Pads I'm looking for some help with the 335d front brake pads. I have a 2011 335d and just had my front brake pads replaced by the dealer under the maintenance plan. Since having them put in I'm experiencing really bad brake dust. I wash my car every weekend and I used to be able to go between washes with hardly any brake dust on my wheels. Now I can't even drive a few miles down the road without my wheels turning black. My wheels are coated with a high temp. sealant so you can see the build up straight away. The sealant just makes it easier to clean off. I've been reading through the forums and it appears that at some point at the end of 2009 BMW changed the front brake pads on the E90 to a less dusting one and I think that is the one that my car had from factory. My paperwork shows that the dealer installed PN: 34 11 6 794 917 which looks like the old part number. For the 335i it shows that this PN is for cars up to 09/09. The other PN I found is 34 11 6 794 920 and for the 335i it says it's for cars from 09/09 onwards. The 917 PN does not specify a year range for the 335d, which is why the dealers are installing them. I put my VIN in on the Online ETK and it shows both PNs for my car. The 920 says from 06/10. I spoke the the parts department at the dealer and they can't see that part number for my VIN on their system. They can only see the 917 and said that their ETK is up to date and the online one must be old. I tried talking to the service dept. and they said that they can only install what the parts database is telling them. If I want to install the 920 pads then I need to pay for them. I feel like that I'm wasting my time with the dealer. Every time I go in for service work they treat me as if I don't know anything and are doing me a favor for working on my car - hello that's what the maintenance plan is for! I called customer relations and they are even more useless - they told me to go and talk to the dealer because they have no access to the parts database. Has anyone else had this issue? Does anyone with a 2011 know the part number of the brake pads that the car came with from the factory?
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08-30-2014, 11:16 PM	#2
F32Fleet Lieutenant General 3986 Rep 10,664 Posts Drives: 2015 435i Join Date: May 2005 Location: Southeastern US iTrader: (0)	The dealer has to install the part number for the vehicle since they warranty the work. If they installed the incorrect pads in the eyes of BMW and you had a brake issue related to the pads BMW NA may not reimburse for a repair. I know it sounds silly.
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08-30-2014, 11:22 PM	#3
RiCh_SD New Member 0 Rep 10 Posts Drives: E90 335d M Sport Join Date: Sep 2012 Location: USA iTrader: (0)	Totally understand that. The annoying part is that I can't get anyone to explain or look in to why the online parts database shows the newer pad for my VIN while the dealers database doesn't. If there is an error in BMW's database or it just hasn't been updated for the 335d then someone at BMW should know or fix it.
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08-31-2014, 11:38 AM	#4
taibanl Brigadier General 286 Rep 4,116 Posts Drives: BMW Join Date: Sep 2010 Location: NA iTrader: (4)	Look it up at get bmw parts
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08-31-2014, 02:22 PM	#6
F32Fleet Lieutenant General 3986 Rep 10,664 Posts Drives: 2015 435i Join Date: May 2005 Location: Southeastern US iTrader: (0)	Real oem shows the brake kit of 917. I'm seeing it as a kit and not just the pads.
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08-31-2014, 02:53 PM	#7
taibanl Brigadier General 286 Rep 4,116 Posts Drives: BMW Join Date: Sep 2010 Location: NA iTrader: (4)	What happens if you do a reverse pn search of -920 on realoem or etk?
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