Dealer Experience: Bill Jacobson (Naperville Illinois)

Chriztofor · 03-10-2010, 09:30 AM

I just purchased my 2006 325i with 48,600 miles. It was still under warranty so I did some research and went with Bill Jacobson, they are 40 minutes away but worth the trip (side note: I live by 2 other BMW dealerships). I am glad that I did. I dropped off my car for service (warranty expires March 27, 2010) and spoke with Erik, my SA. I was already prepared with a list and he typed each one in the computer and he added wiper blade inserts too. He then gave me a 2010 328i convertible with 3,500 miles as a loaner (too bad its cold here). I told him to take his time fixing my car.

One of my problems was that their is a power steering/auto transmission whine. I researched the boards and everyone says that it is normal, but I wanted BMW to address it. He called me the next day to inform me that I needed a new power steering pump. The next day it was fixed. Very smooth experience, great SA, great Dealer. Overall they changed oil/filter, fixed my cup-holder (it was jammed inside), new wiper inserts, new power steering pump (Part alone is over $500) all at no charge. Note, I still have the whine, but its normal.

BVZBMW · 07-29-2011, 10:04 AM

Purchased a 2008 328i from them in July 2011. Brought car in to have them look at a "high-pitched whine" at 40, 50 and 60 mph that was distracting. Shop Foreman (Aaron) and my Service Agent (Jamie) were uber-professional. I was given a 2011 335i to drive for three days and they were able to diagnose and correct the issue. There was an issue with my differential and they replaced it under warranty. While waiting, my salesman came to greet me and we chatted for a bit.
Overall a very pleasant experience. That being said, I don't want to see them anytime soon!

mholter · 09-19-2016, 05:08 PM

I can also recommend Bill Jacobson Service. I had my e46 serviced there a few years ago when I worked near Naperville. I remember it being a pleasant experience.

I do take my current e90 to Fields in Northbrook when a dealer visit is necessary. Fields, Elmhurst and Jacobson have been very helpful for service or parts, when I have chosen the dealer.

feuer · 09-21-2016, 10:12 AM

10 years old with only 48k

Chriztofor · 09-24-2016, 11:23 AM

Quote:

Originally Posted by feuer

10 years old with only 48k

? I purchased it in 2010 so it was 4 years old with only 48k. It is now 10 years old with over 150,000 miles.

feuer · 09-24-2016, 11:44 AM

Quote:

Originally Posted by Chriztofor

? I purchased it in 2010 so it was 4 years old with only 48k. It is now 10 years old with over 150,000 miles.

Yes, I overlooked the post date, is from 2010

03-10-2010, 09:30 AM	#1
Chriztofor Colonel 103 Rep 2,783 Posts Drives: '06 325i and '13 X5 Join Date: Feb 2010 Location: Chicago Burbs iTrader: (1)	Dealer Experience: Bill Jacobson (Naperville Illinois) I just purchased my 2006 325i with 48,600 miles. It was still under warranty so I did some research and went with Bill Jacobson, they are 40 minutes away but worth the trip (side note: I live by 2 other BMW dealerships). I am glad that I did. I dropped off my car for service (warranty expires March 27, 2010) and spoke with Erik, my SA. I was already prepared with a list and he typed each one in the computer and he added wiper blade inserts too. He then gave me a 2010 328i convertible with 3,500 miles as a loaner (too bad its cold here). I told him to take his time fixing my car. One of my problems was that their is a power steering/auto transmission whine. I researched the boards and everyone says that it is normal, but I wanted BMW to address it. He called me the next day to inform me that I needed a new power steering pump. The next day it was fixed. Very smooth experience, great SA, great Dealer. Overall they changed oil/filter, fixed my cup-holder (it was jammed inside), new wiper inserts, new power steering pump (Part alone is over $500) all at no charge. Note, I still have the whine, but its normal.
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07-29-2011, 10:04 AM	#2
BVZBMW Total Noob 0 Rep 1 Posts Drives: 2008 328i Join Date: Jul 2011 Location: Illinois iTrader: (0)	Dealer Experience: Bill Jacobs BMW (Naperville Illinois) Purchased a 2008 328i from them in July 2011. Brought car in to have them look at a "high-pitched whine" at 40, 50 and 60 mph that was distracting. Shop Foreman (Aaron) and my Service Agent (Jamie) were uber-professional. I was given a 2011 335i to drive for three days and they were able to diagnose and correct the issue. There was an issue with my differential and they replaced it under warranty. While waiting, my salesman came to greet me and we chatted for a bit. Overall a very pleasant experience. That being said, I don't want to see them anytime soon!
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09-19-2016, 05:08 PM	#3
mholter Registered 0 Rep 1 Posts Drives: 2007 328xi \| Monaco \| Sport Join Date: Jun 2016 Location: City of Chicago iTrader: (0)	I can also recommend Bill Jacobson Service. I had my e46 serviced there a few years ago when I worked near Naperville. I remember it being a pleasant experience. I do take my current e90 to Fields in Northbrook when a dealer visit is necessary. Fields, Elmhurst and Jacobson have been very helpful for service or parts, when I have chosen the dealer.
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09-21-2016, 10:12 AM	#4
feuer Major General 4289 Rep 9,224 Posts Drives: wife crazy! Join Date: Apr 2015 Location: Chicago, IL iTrader: (5)	10 years old with only 48k
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