BMW automatec status tools an embarassment

carjon · 03-27-2006, 06:25 PM

It is rediculous how bad and behind the automated tools, OC and 800 number are. BMW should be ashamed. They would be better off not having tools than having these. I can understand a day behind even though in this day of automated inventory etc. I'm sure BMW knows exactly where a car is every day and on every step in the process.
My new car is at the dealer and probably has been since Saturday. OC says at the VPC and the 800 number says it is a the port awaiting a ship.

It is really an indication of what BMW thinks of customer service. They know, and they are right, that no one would choose another car based upon this information but it would be so easy to get it right.

Actually the whole OC site is mostly a waste rather than a real sales and information tool for BMWNA. It is basically the same for many years and most of it is a joke. The only real information that is updated and is correct is the financial stuff.

marketman · 03-27-2006, 07:00 PM

Looks like the joke is your grammar......

DeepGreenE90 · 03-27-2006, 08:09 PM

KevinC · 03-30-2006, 10:56 PM

Quote:

Originally Posted by marketman

Looks like the joke is your grammar......

smellygas · 04-01-2006, 12:33 PM

Quote:

Originally Posted by marketman

Looks like the joke is your grammar......

Ouch...that was harsh!!

SmellyGas

03-27-2006, 06:25 PM	#1
carjon First Lieutenant 8 Rep 349 Posts Drives: 328xi Sedan Join Date: Feb 2006 Location: CT iTrader: (0)	BMW automatec status tools an embarassment It is rediculous how bad and behind the automated tools, OC and 800 number are. BMW should be ashamed. They would be better off not having tools than having these. I can understand a day behind even though in this day of automated inventory etc. I'm sure BMW knows exactly where a car is every day and on every step in the process. My new car is at the dealer and probably has been since Saturday. OC says at the VPC and the 800 number says it is a the port awaiting a ship. It is really an indication of what BMW thinks of customer service. They know, and they are right, that no one would choose another car based upon this information but it would be so easy to get it right. Actually the whole OC site is mostly a waste rather than a real sales and information tool for BMWNA. It is basically the same for many years and most of it is a joke. The only real information that is updated and is correct is the financial stuff. __________________ 2011 328xi black on black. Nav, connect, apps, Sirius.
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03-27-2006, 07:00 PM	#2
marketman Private First Class 3 Rep 153 Posts Drives: 2000 323it Join Date: Jan 2006 Location: Melbourne FL iTrader: (0)	Looks like the joke is your grammar...... __________________ Live now. THere will be plenty of time to be dead later.
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03-27-2006, 08:09 PM	#3
DeepGreenE90 Your Daddy 0 Rep 22 Posts Drives: E90/ZSP/DeepGreen/Terra/6spd Join Date: Jan 2006 Location: Florida iTrader: (0)	__________________ That Lexus sure is a nice...Toyota....
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