Terry @ Burger Tuning...

335i101 · 04-15-2011, 02:23 AM

I just have to say how impressed I am with Terry, I received the JB4 today. The install procedure seemed very straight forward....

Fast forward 5 hours...without the car starting...by this time I had installed and reinstalled the JB4 atleast 5 times, every time the car would not start. Closing in on midnight I wrote Terry an email...he quickly wrote back asking for pics of the install....

Turns out the power cord (important for getting yur car started) was in 1/2 way and needed to be adjusted. Terry recognized this, told me what to do, problem solved.

This post has nothing to do with the JB4 and it's performance. I just wanted to thank Terry for his help, if anyone hasn't done business with him, believe me you won't be disappointed!

Thanks again Terry..let me know when Burger goes public, I want to buy some stock, any business with that good of customer service will be successful!

Elie335i · 04-15-2011, 03:19 AM

Terry and mike@n54tuning are 2 great men.

jacobg06 · 04-15-2011, 03:37 AM

Quote:

Originally Posted by 335i101

I just have to say how impressed I am with Terry, I received the JB4 today. The install procedure seemed very straight forward....

Fast forward 5 hours...without the car starting...by this time I had installed and reinstalled the JB4 atleast 5 times, every time the car would not start. Closing in on midnight I wrote Terry an email...he quickly wrote back asking for pics of the install....

Turns out the power cord (important for getting yur car started) was in 1/2 way and needed to be adjusted. Terry recognized this, told me what to do, problem solved.

This post has nothing to do with the JB4 and it's performance. I just wanted to thank Terry for his help, if anyone hasn't done business with him, believe me you won't be disappointed!

Thanks again Terry..let me know when Burger goes public, I want to buy some stock, any business with that good of customer service will be successful!

+1

absix · 04-15-2011, 04:58 AM

Having the actual owner (not some clueless dude) reply to your questions within minutes if your email is amazing. Experienced it myself.

abs

caradd · 04-15-2011, 06:52 AM

It is amazing how fast Terry can response to emails.

Cobb Tuning should should take note. I've emailed them twice with NO RESPONSE.

G.I.Joe · 04-15-2011, 07:39 AM

I have also had only the best eperiences dealing with Terry. The parts I've bought have worked flawlessly (and were A LOT cheaper than other local options), delivery has been quick and he has responded to my emails almost instantly, and his answers were helpfull and spot on first time.

NY135 · 04-15-2011, 01:25 PM

I have 2 cars tuned by Burger and have only have great things to say. Great company, and a great product.

Bagelfast · 04-15-2011, 01:33 PM

+100
Honeslty i cant say this enough but how many times Terry has helped me and multiple times with things not even related to the JB products is just amazing, that alone will make me stay with the JB and worth its price in gold, the support before/after purchase is AMAZING.

Spoolin335 · 04-15-2011, 02:04 PM

I have recently delt with Terry and Mike@N54Tuning, and i have to say the same thing. Both very professional and helpful. Absolutly the best customer service i have ever had with an online retailer.

Irishace · 04-15-2011, 02:40 PM

They are both jerk

JK, awesome guys +10000

Tzu · 04-15-2011, 03:57 PM

Quote:

Originally Posted by caradd

It is amazing how fast Terry can response to emails.

Cobb Tuning should should take note. I've emailed them twice with NO RESPONSE.

Try calling. Guys on here report good success by a quick call.

TwinSnails · 04-16-2011, 12:39 AM

I had emailed terry and mike in the past, they are definitely responsive and extremely professional. +1 for a great product and vendor.

robc1976 · 03-03-2012, 09:55 PM

Figured I make this my first post here because it is needed! I would just like to give terry a big thumbs up for his unbelievable customer service. I have emailed him over 100X easily and he answered every one of emails and VERY fast and accurate. I also sent my JB+ (upgraded to a JB4) in and was refunded the day he got it!

Great products, great serviec and a great guy.....cant ask for more!

Rob

ecw · 01-07-2014, 09:17 PM

Holy thread resurrection batman.

Oo vvR3cKz oO 619 · 01-08-2014, 12:07 AM

i smell a troll

+++ on the terry's service

E93MAC · 01-08-2014, 12:56 AM

Quote:

Originally Posted by Oo vvR3cKz oO 619

i smell a troll

+++ on the terry's service

Deleted my comments since you think I'm a troll. Just kept them in my original post.

Happy now? Friends? Lol.

Slow_335i · 01-08-2014, 12:58 AM

Killer products and killer customer service!

e90.enthusiast · 02-18-2014, 09:45 AM

Shipped me a new part for my OCC when the original one that came with the product didn't fit. Absolutely love their products and their customer service. I will be buying their products and recommending them to others in the future 100%.

oorlando · 07-11-2014, 09:32 PM

Where can I find Terry email? I would like to contact him

S4to335 · 06-13-2018, 03:59 PM

Anyone have it...is it terry@burgertuning.com?

04-15-2011, 02:23 AM	#1
335i101 Lieutenant 87 Rep 590 Posts Drives: 2008 E60 M5 Join Date: Dec 2010 Location: ND iTrader: (2)	Terry @ Burger Tuning... I just have to say how impressed I am with Terry, I received the JB4 today. The install procedure seemed very straight forward.... Fast forward 5 hours...without the car starting...by this time I had installed and reinstalled the JB4 atleast 5 times, every time the car would not start. Closing in on midnight I wrote Terry an email...he quickly wrote back asking for pics of the install.... Turns out the power cord (important for getting yur car started) was in 1/2 way and needed to be adjusted. Terry recognized this, told me what to do, problem solved. This post has nothing to do with the JB4 and it's performance. I just wanted to thank Terry for his help, if anyone hasn't done business with him, believe me you won't be disappointed! Thanks again Terry..let me know when Burger goes public, I want to buy some stock, any business with that good of customer service will be successful! __________________ 2021 Mercedes G550 2015 X5M 2020 Supra-JB4, DP 2008 M5 with muffler delete-sold 2007 650i-sold 2008 335i-JB4, DP, Meth-sold
	Appreciate 1 Rolling Art15.00 Tweet Quote

04-15-2011, 03:19 AM	#2
Elie335i Legit :) 17 Rep 369 Posts Drives: 335Is/320i both coupe. Join Date: Feb 2011 Location: Inside my 335i. iTrader: (0)	Terry and mike@n54tuning are 2 great men. __________________ Recent exterior modifications
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04-15-2011, 04:58 AM	#4
absix Mu mu muh muli, maikouuu! 86 Rep 1,286 Posts Drives: F10 M5; F25 2.0d; Join Date: Feb 2008 Location: Europe iTrader: (10)	Having the actual owner (not some clueless dude) reply to your questions within minutes if your email is amazing. Experienced it myself. abs __________________ My 335i Convertible - GONE
	Appreciate 1 Rolling Art15.00 Quote

04-15-2011, 06:52 AM	#5
caradd () () 10 Rep 436 Posts Drives: 2007 e92 335i 6mt Join Date: Jun 2009 Location: Here iTrader: (3)	It is amazing how fast Terry can response to emails. Cobb Tuning should should take note. I've emailed them twice with NO RESPONSE. __________________
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04-15-2011, 07:39 AM	#6
G.I.Joe Major 30 Rep 1,041 Posts Drives: E92 335i 2008 Join Date: Nov 2009 Location: Copenhagen, Denmark iTrader: (0)	I have also had only the best eperiences dealing with Terry. The parts I've bought have worked flawlessly (and were A LOT cheaper than other local options), delivery has been quick and he has responded to my emails almost instantly, and his answers were helpfull and spot on first time. __________________ E92 335i 2008 Space Grey 6MT \| Pure Stage 2 turbos \| Motiv PI \| Trueform Tech Intake \| Quaife LSD \| M3 Suspension kit \| Öhlins Road & Track Coilover \| DEFIVfab N54 diff lockdown kit \| COBB PTF E85 Map \| Fuel-It Stage 3 LPFP \| NGK 5992 plugs \| Wagner FMIC \| Wagner 3" DP \| Milltek exhaust \| Tial BOV \| SPEC Stage 3+ clutch \| SPEC Steel SM Flywheel \|
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04-15-2011, 01:25 PM	#7
NY135 New Member 3 Rep 15 Posts Drives: 2011 135 Join Date: Feb 2011 Location: NY iTrader: (0)	I have 2 cars tuned by Burger and have only have great things to say. Great company, and a great product.
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04-15-2011, 01:33 PM	#8
Bagelfast Lieutenant Colonel 132 Rep 1,546 Posts Drives: BMW Join Date: Sep 2008 Location: USA iTrader: (0)	+100 Honeslty i cant say this enough but how many times Terry has helped me and multiple times with things not even related to the JB products is just amazing, that alone will make me stay with the JB and worth its price in gold, the support before/after purchase is AMAZING.
	Appreciate 0 Quote

04-15-2011, 02:04 PM	#9
Spoolin335 Justin Herass 355 Rep 1,205 Posts Drives: X6M / M3 Join Date: Nov 2008 Location: Canada iTrader: (7) Garage List 2015 BMW M3 [0.00] 2012 Audi TTRS [10.00] 2012 BMW X6M [9.00] 2007 BMW 335i [9.00]	I have recently delt with Terry and Mike@N54Tuning, and i have to say the same thing. Both very professional and helpful. Absolutly the best customer service i have ever had with an online retailer. __________________
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04-15-2011, 02:40 PM	#10
Irishace ElevenPointFive 333 Rep 2,449 Posts Drives: E90 335 Join Date: Oct 2009 Location: Toronto iTrader: (1)	They are both jerk JK, awesome guys +10000 __________________ 2008 E90 335xi - N54 Daily Driver MHD Stage 2+ ~ CPE DPs ~ BMS Intake ~ AMS FMIC
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04-16-2011, 12:39 AM	#12
TwinSnails First Lieutenant 25 Rep 358 Posts Drives: 335i, X5 G05 Join Date: Mar 2011 Location: San Francisco iTrader: (10)	I had emailed terry and mike in the past, they are definitely responsive and extremely professional. +1 for a great product and vendor. __________________ F30 - M Sport 335i
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03-03-2012, 09:55 PM	#13
robc1976 DIYER 634 Rep 5,521 Posts Drives: E90 335i Join Date: Mar 2012 Location: Illinois iTrader: (14)	Can't honesly get better than Terry Figured I make this my first post here because it is needed! I would just like to give terry a big thumbs up for his unbelievable customer service. I have emailed him over 100X easily and he answered every one of emails and VERY fast and accurate. I also sent my JB+ (upgraded to a JB4) in and was refunded the day he got it! Great products, great serviec and a great guy.....cant ask for more! Rob
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01-07-2014, 09:17 PM	#14
ecw Enlisted Member 1 Rep 48 Posts Drives: 2007 335i Sedan Join Date: Jun 2013 Location: AZ iTrader: (0)	Holy thread resurrection batman.
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01-08-2014, 12:07 AM	#15
Oo vvR3cKz oO 619 GEARS OF WAR 3 6 Rep 224 Posts Drives: N54 E93 Join Date: Sep 2013 Location: WEST COAST iTrader: (3)	i smell a troll +++ on the terry's service __________________
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01-08-2014, 12:58 AM	#17
Slow_335i Daily Driven! 192 Rep 2,513 Posts Drives: BMW 335i Join Date: Jun 2011 Location: Central Illinois iTrader: (11) Garage List 2008 BMW 335I [7.02]	Killer products and killer customer service! __________________
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02-18-2014, 09:45 AM	#18
e90.enthusiast New Member 0 Rep 12 Posts Drives: 09' E90 335xi LCI M-Sport 6 MT Join Date: Jan 2014 Location: Toronto iTrader: (0)	Shipped me a new part for my OCC when the original one that came with the product didn't fit. Absolutely love their products and their customer service. I will be buying their products and recommending them to others in the future 100%. __________________ E90 335xi LCI M-Sport 6 MT Le Mans Blue - BMS OCC - http://e90enthusiast.blogspot.ca/
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07-11-2014, 09:32 PM	#19
oorlando Private First Class 18 Rep 129 Posts Drives: 2013 335is Join Date: Jul 2014 Location: South Florida iTrader: (1)	Where can I find Terry email? I would like to contact him
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06-13-2018, 03:59 PM	#20
S4to335 Brigadier General 460 Rep 4,380 Posts Drives: 2014 Audi A4 / 91 Track Miata Join Date: Jan 2007 Location: San Jose, CA iTrader: (5) Garage List 2007 BMW 335i sedan [8.00]	Terry Burgers current email address? Anyone have it...is it terry@burgertuning.com? __________________ Car is now gone .... :-(
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