Misquoted. Twice! What next?

GreenThree · 03-22-2008, 02:20 PM

First I was misquoted on the price of the car when we negotiated. (he forgot to include auto seats) When I specifically made it clear that I wanted this. Add $1,000

And now he misquoted me on chrome window trim. Originally he said $400, now he just emailed me $1150!!! Add $750. Obviously not going to go with the trim. Not worth the price.

WTF!!??

To be honest, he is a great guy. He also knocked $2000 off MSRP. In the end I will pay about $400 above invoice.

I am in sales, and understand that misquotes really should not be a part of the buying process. And you need to be held accountable for mistakes. But a mistake is a mistake, right? But twice?

What do you guys think I should do - or just let it go?

halfpast3 · 03-22-2008, 02:27 PM

Once maybe, but twice, come on. I'd try and bitch. The chrome parts should be somewhere close to the $400.00 he told you so if I was you I'd tell him I'll pay the extra for parts but he needs to get them installed for free.

e90driver · 03-22-2008, 03:01 PM

tell him oops, you did it again and made a mistake- you really didn't want the car. sorry.

I would be pissed. once is shitty, two times is just plain bad business.

cgpublic · 03-22-2008, 03:14 PM

Must. Get. Quote. In. Writing.

Can't. Wait. Any. Longer.

Must. Pay. Now.

Dealer. Wants. Fives.

Told. Him. Can't. Count. Past. Three. Series.

doku · 03-22-2008, 03:23 PM

"I said $200 off MSRP, not $2,000. Oh, and the floor mats are $10K."

Not in writing, go else where.

JTBurn · 03-22-2008, 06:52 PM

What is your definition of a "great guy"?

328skidpad · 03-22-2008, 07:58 PM

Just wait till he give you the price over invoice and than when you get the car adds , a maco, training, prep and document fee which was not included.
I would recommend to call the sales manager and deal with him directly.
good luck

radix · 03-22-2008, 08:02 PM

Quote:

Originally Posted by cgpublic

Must. Get. Quote. In. Writing.

Can't. Wait. Any. Longer.

Must. Pay. Now.

Dealer. Wants. Fives.

Told. Him. Can't. Count. Past. Three. Series.

That's too funny. It wasn't *that* bad.

BMWE90 · 03-22-2008, 08:08 PM

fool me once, shame on you. Fool me twice, well, you know the rest.

CRZ410S · 03-22-2008, 09:29 PM

Sounds like it's time for a new dealer. Around here there are too many within 30 minutes drive to deal with that BS!

GreenThree · 03-22-2008, 11:18 PM

Some good points here. Thanks. I told him that I was disapointed I was misquoted. We will see if he does anything. If I got a great overall deal, I guess it really doesnt matter in the end, right? I could bitch, but whats that really going to do?

Hey, this way I save $400 er... $1150 by not getting the chrome window trim! And even with the final price he quoted me (with the auto seats) Still paying $400 over invoce.

IF these numbers change on me when I sign, I'm gonna be Bullshit.

Nikolas · 03-23-2008, 10:25 AM

Quote:

Originally Posted by BMWE90

fool me once, shame on you. Fool me twice, well, you know the rest.

George Bush doesn't!

halfpast3 · 03-24-2008, 04:11 PM

Quote:

Originally Posted by 328skidpad

Just wait till he give you the price over invoice and than when you get the car adds , a maco, training, prep and document fee which was not included.
I would recommend to call the sales manager and deal with him directly.
good luck

Maco and training appear on the actual factory invoice so a deal at $x over invoice would include those. If you didn't account for them b/c some website doesn't show them on their invoice calculations that is your bad.

Prep and doc are dealer fees.

halfpast3 · 03-24-2008, 04:12 PM

Quote:

Originally Posted by Nikolas

George Bush doesn't!

GreenThree · 03-24-2008, 07:57 PM

Quote:

Originally Posted by halfpast3

Maco and training appear on the actual factory invoice so a deal at $x over invoice would include those. If you didn't account for them b/c some website doesn't show them on their invoice calculations that is your bad.

Prep and doc are dealer fees.

Yea I have already negotiated the deal. Total includes MAco, Training, doc other fees, all that BS. Still going to be about 400 over invoice. So its a great deal.

I was just pissed about the misquote.

halfpast3 · 03-25-2008, 04:03 PM

Green...new avatar.....you get your new wheels???

GreenThree · 03-25-2008, 04:26 PM

Quote:

Originally Posted by halfpast3

Green...new avatar.....you get your new wheels???

LOL I was waiting for someone to ask. No not yet. Should be about a week.
This is just a random pic I found. I will surely post pics of mine when I get it!

carguy19 · 03-25-2008, 04:59 PM

If you have it on a buyers order in writing make him eat it.

If not then make him write it up so it cant happen again.

GreenThree · 03-25-2008, 07:53 PM

Quote:

Originally Posted by carguy19

If you have it on a buyers order in writing make him eat it.

If not then make him write it up so it cant happen again.

Yea, the window trim was never mentioned in negotiation, (thought of it afterwards) therefore, its not on the buyers order.

If that was in writing, I would make him eat it.

VIZSLA · 03-27-2008, 04:51 PM

Same thing happened to me, twice. Walked out of both dealerships. Found a no BS dealer with a lower price. Why do business with someone who you can't trust?

GreenThree · 03-27-2008, 08:12 PM

Yea, I am going to sign and pick up on Monday. Even though that was disappointing, I am sticking with this dealer because they are giving me the best deal.

03-22-2008, 02:20 PM	#1
GreenThree Colonel 227 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	Misquoted. Twice! What next? First I was misquoted on the price of the car when we negotiated. (he forgot to include auto seats) When I specifically made it clear that I wanted this. Add $1,000 And now he misquoted me on chrome window trim. Originally he said $400, now he just emailed me $1150!!! Add $750. Obviously not going to go with the trim. Not worth the price. WTF!!?? To be honest, he is a great guy. He also knocked $2000 off MSRP. In the end I will pay about $400 above invoice. I am in sales, and understand that misquotes really should not be a part of the buying process. And you need to be held accountable for mistakes. But a mistake is a mistake, right? But twice? What do you guys think I should do - or just let it go? __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
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03-22-2008, 02:27 PM	#2
halfpast3 Second Lieutenant 8 Rep 232 Posts Drives: MY16 535i Join Date: Jan 2008 Location: SoCal iTrader: (0) Garage List 2008 335i [0.00]	Once maybe, but twice, come on. I'd try and bitch. The chrome parts should be somewhere close to the $400.00 he told you so if I was you I'd tell him I'll pay the extra for parts but he needs to get them installed for free.
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03-22-2008, 03:01 PM	#3
e90driver Lieutenant 15 Rep 502 Posts Drives: 06 325i, 08 328xi Join Date: Sep 2005 Location: Michigan iTrader: (0)	tell him oops, you did it again and made a mistake- you really didn't want the car. sorry. I would be pissed. once is shitty, two times is just plain bad business. __________________ see ya 06 325i. IT'S HERE!- 08 E92 328xi, Premium, Auto, Cold- Montego Blue
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03-22-2008, 03:14 PM	#4
cgpublic Lieutenant 22 Rep 508 Posts Drives: 2015 A3 2.0T Quattro Join Date: Dec 2007 Location: Brooklyn to Bronxville iTrader: (0)	The Power Of 3 Must. Get. Quote. In. Writing. Can't. Wait. Any. Longer. Must. Pay. Now. Dealer. Wants. Fives. Told. Him. Can't. Count. Past. Three. Series. __________________ Present: 2015 Audi A3 2.0T Quattro \| Scuba Blue \| Sport Past: 2011 E90 335 xDrive (March Build) \| Deep Sea Blue \| Saddle Brown \| Brushed Aluminum Packages & Options: Premium \| Sport \| Cold Weather \| BMW Apps, iDrive & iPod Past: 2008 E90 328xi \| Montego Blue \| Dakota Black \| Brushed Aluminum Packages & Options: Premium \| Sport \| Xenon \| CA \| Heated Seats \| iPod
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03-22-2008, 03:23 PM	#5
doku Second Lieutenant 7 Rep 231 Posts Drives: e93 335i Join Date: Apr 2007 Location: Japan iTrader: (0)	"I said $200 off MSRP, not $2,000. Oh, and the floor mats are $10K." Not in writing, go else where. __________________ blk sapphire/blk dakota/i-drive/ m-sport pkg/step/Logic HVI/ black grilles/ GP Thunder angel eyes/
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03-22-2008, 06:52 PM	#6
JTBurn Private First Class 3 Rep 142 Posts Drives: 2008 328i Coupe Join Date: Nov 2007 Location: Maryland iTrader: (0)	What is your definition of a "great guy"?
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03-22-2008, 07:58 PM	#7
328skidpad Lieutenant 57 Rep 495 Posts Drives: 328xi e350 Z4M X3 M40 Join Date: Jun 2005 Location: Princeton NJ iTrader: (0)	Wait there's more Just wait till he give you the price over invoice and than when you get the car adds , a maco, training, prep and document fee which was not included. I would recommend to call the sales manager and deal with him directly. good luck
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03-22-2008, 08:08 PM	#9
BMWE90 Major 93 Rep 1,153 Posts Drives: E90 335 Join Date: Aug 2007 Location: Bay Area iTrader: (1)	fool me once, shame on you. Fool me twice, well, you know the rest.
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03-22-2008, 09:29 PM	#10
CRZ410S First Lieutenant 23 Rep 397 Posts Drives: 08 335i Vert Join Date: Mar 2008 Location: Suburbs of Philly iTrader: (0)	Sounds like it's time for a new dealer. Around here there are too many within 30 minutes drive to deal with that BS! __________________ E93 08 335i Vert \| 6 spd \| Barbera Red ext/Blk Int \| Sprt/Prem pkgs \| Comfort/Nav/Ipod/Sirius \| + some custom work
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03-22-2008, 11:18 PM	#11
GreenThree Colonel 227 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	Some good points here. Thanks. I told him that I was disapointed I was misquoted. We will see if he does anything. If I got a great overall deal, I guess it really doesnt matter in the end, right? I could bitch, but whats that really going to do? Hey, this way I save $400 er... $1150 by not getting the chrome window trim! And even with the final price he quoted me (with the auto seats) Still paying $400 over invoce. IF these numbers change on me when I sign, I'm gonna be Bullshit. __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
	Appreciate 0 Quote

03-25-2008, 04:03 PM	#16
halfpast3 Second Lieutenant 8 Rep 232 Posts Drives: MY16 535i Join Date: Jan 2008 Location: SoCal iTrader: (0) Garage List 2008 335i [0.00]	Green...new avatar.....you get your new wheels???
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03-25-2008, 04:59 PM	#18
carguy19 Lieutenant 110 Rep 498 Posts Drives: 2021 M340 Join Date: Mar 2008 Location: NJ iTrader: (0)	If you have it on a buyers order in writing make him eat it. If not then make him write it up so it cant happen again.
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03-27-2008, 04:51 PM	#20
VIZSLA Lieutenant 11 Rep 513 Posts Drives: 2007 328i Coupe, 2012 328Xi Wa Join Date: Apr 2007 Location: Sarasota iTrader: (0)	Same thing happened to me, twice. Walked out of both dealerships. Found a no BS dealer with a lower price. Why do business with someone who you can't trust?
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03-27-2008, 08:12 PM	#21
GreenThree Colonel 227 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	Yea, I am going to sign and pick up on Monday. Even though that was disappointing, I am sticking with this dealer because they are giving me the best deal. __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
	Appreciate 0 Quote