CIC crashing with 6NR BMW Apps

ultimate-tester · 08-16-2020, 08:45 AM

Hi, I’ve recently completed the 6FL + 6NR retrofit.
I basically placed the hardware and changed my VO to add these options.
USB works, phone charges, music is playing over USB (although the interface does not update, it says not playing and I cannot control the music with the car) but the BMW Apps crashes on launch.

First it says “connect to external device” then it stays empty, then it shows “BMW apps loaded” and while it goes to that message I can see the CiC froze because the signal loading icon is no longer rotating. After 10 seconds the screen becomes black. It restarts when I press any button.

Does anyone recognize this behaviour? Did I forget to code something?

EDIT: Also the "Plugin" option is not showing, did I miss an option to code? I have an original CIC + combox combination, but I retrofitted the USB plug in the armrest.

EDIT 2: Added full list of options, anything missing?

S1CAA DUMMY-SALAPA
S1CBA ACEA / CO2 SCOPE
S1CDA BRAKE ENERGY REGENERATION
S497A CENTRE ARMREST, REAR
S4AEA ARMREST FRONT, RETRACTABLE
S4CGA INTERIOR TRIM STRIPS "SATIN-SILBER" MATT
S502A HEADLIGHT CLEANING SYSTEM
S508A PARK DISTANCE CONTROL (PDC)
S520A FOG LIGHTS
S522A XENON LIGHT
S534A AUTOMATIC AIR CONDITIONING
S544A CRUISE CONTROL WITH BRAKE FUNCTION
S548A KILOMETRE SPEEDO
S563A MAKE-UP MIRROR ILLUMINATED/LIGHT PACKAGE
S609A NAVIGATION SYSTEM, PROFESSIONAL
S612A BMW ASSIST
S614A INTERNET
S615A EXTENDED BMW ONLINE INFORMATION
S616A BMW ONLINE
S620A VOICE CONTROL
S633A PREPARATION, MOBILE PHONE, BUSINESS
S698A AREA-CODE 2 FOR DVD
S6AAA BMW TeleServices
S6ABA Steuerung Teleservices
S6FLA USB/AUDIO INTERFACE
S6NRA BMW APPS
S6NFA Link, Music Player in mobile section
S6VCA STEUERUNG COMBOX
S845A ACOUSTIC FASTEN SEAT BELT REMINDER
S868A LANGUAGE VERSION, DUTCH
S877A OMISSION OF NON-COMBINED OPERATION
S886A OPERATING INSTRUCTIONS, DUTCH
S8S2A CODING, ALARM SIGNAL
S8S3A AUTOMATIC LOCKING DURING STARTING

ultimate-tester · 08-18-2020, 07:51 AM

Update, I've also added S6NFA as I saw online (in the original BWM dealer notification) that 6NF was required for the 6NR. Having added that option to the VO added the "Plugin" section, but didn't improve anything towards the functioning of BMW Apps.

I've reset all modules that could be possibly relevant using an expert NCSExpert profile without manipulation and I have also compared my TRC files with someone that has 6NR officially, there is no difference besides miles/kilometers, language, and other small stuff that couldn't possibly influence this behavior.

Nobody has any clue as to what causes this? Is my software too old?

CarAbuser · 08-18-2020, 04:30 PM

Did you plug the USB ports into the Combox correctly? The black one is for USB drives and the blue one is for the phone cradle I think. Not sure if that makes a difference.

Also what version is your CIC? You need a certain version for apps to function.

Also did you update the combox to UPD1008?

ultimate-tester · 08-19-2020, 01:35 AM

Thanks for the reply! Yeah I’ve tried both usbs and decided the black one (left) is correct. The blue one would charge the phone but not play music. The current version of cic is unknown but not the latest (yet the menu shows bmw apps, so I guess the software knows about it).

I’ve downloaded the latest firmware from bmw and installed it via usb successfully.

Would you think the cic version is too old and causes incompatibility with the phone? In that case I’ll go find a dealer who can update it for me. The cost of a cable is too expensive to me for a one-time-job.

CarAbuser · 08-19-2020, 04:05 AM

Phone comparability should be handled by the Combox update.

Both USB ports should work. You might need to add the phone integration code into the VO. $644 was the code I think. With my installation I can connect USB drives to either port and they detect and play.

Try adding $644 and default code the CIC/Combox before looking at the CIC update.

ultimate-tester · 08-19-2020, 07:26 AM

Quote:

Originally Posted by CarAbuser

Phone comparability should be handled by the Combox update.

Both USB ports should work. You might need to add the phone integration code into the VO. $644 was the code I think. With my installation I can connect USB drives to either port and they detect and play.

Try adding $644 and default code the CIC/Combox before looking at the CIC update.

Thanks again for replying. I'll try out $644 tonight. Perhaps it's worth to note that I do in fact have Bluetooth working and all other phone integrations (Office, etc.) from the factory. Not sure if $644 is going to mess something up; I'll try it anyways as I'm quite desperate now.

CarAbuser · 08-19-2020, 08:36 AM

You'll probably need to remove $633. I think $644 is a replacement of that.

ultimate-tester · 08-19-2020, 02:58 PM

Quote:

Originally Posted by CarAbuser

You'll probably need to remove $633. I think $644 is a replacement of that.

Thanks again. So I've removed $633 and added $644. Wrote it to CAS and NFRM. Reset the CIC, MEDIA and KOMBI modules. Paid attention to the version, CIC is at C16.

I don't see an immediate difference in functionality. It also didn't solve the issue unfortunately. I also found option S6VAA. Do you think that one might be useful?

CarAbuser · 08-19-2020, 03:54 PM

C16 should be OK with apps. Is your build date after 03/11?

ultimate-tester · 08-20-2020, 05:21 AM

Quote:

Originally Posted by CarAbuser

C16 should be OK with apps. Is your build date after 03/11?

Another clue to this mystery. It's actually built in 02/11. I'll see what it says in the VO, didn't really pay attention to it, but adjust where necessary and report back. Thanks so much for helping so far.

ultimate-tester · 08-20-2020, 01:58 PM

Quote:

Originally Posted by CarAbuser

C16 should be OK with apps. Is your build date after 03/11?

#0311 already in the VO. I've also tried adding $6VA but that also didn't make any difference.

Another thing, am I using the correct app? I am using the "Connected" app from BMW on my iPhone 8. The app is able to read the fuel level and the total range right before the CIC crashes. The app always stays with the "Connect to Vehicle" status. Also just 1 time so far, when I set the destination on the app before connecting the USB, the car asked (after connecting to USB) to take over that destination. So there's definitely some good communication going on, just crashes the CIC...

CarAbuser · 08-21-2020, 03:00 AM

I'm out of ideas after that. I don't have an iPhone so can't say what should happen but it sounds possible that the device is causing the CIC to crash.

If you have an old iPhone of the same vintage as the car it might be worth trying that to see if it works.

08-16-2020, 08:45 AM	#1
ultimate-tester Enlisted Member 13 Rep 32 Posts Drives: BMW F25 xDrive28i Join Date: May 2019 Location: The Netherlands iTrader: (0)	CIC crashing with 6NR BMW Apps Hi, I’ve recently completed the 6FL + 6NR retrofit. I basically placed the hardware and changed my VO to add these options. USB works, phone charges, music is playing over USB (although the interface does not update, it says not playing and I cannot control the music with the car) but the BMW Apps crashes on launch. First it says “connect to external device” then it stays empty, then it shows “BMW apps loaded” and while it goes to that message I can see the CiC froze because the signal loading icon is no longer rotating. After 10 seconds the screen becomes black. It restarts when I press any button. Does anyone recognize this behaviour? Did I forget to code something? EDIT: Also the "Plugin" option is not showing, did I miss an option to code? I have an original CIC + combox combination, but I retrofitted the USB plug in the armrest. EDIT 2: Added full list of options, anything missing? S1CAA DUMMY-SALAPA S1CBA ACEA / CO2 SCOPE S1CDA BRAKE ENERGY REGENERATION S497A CENTRE ARMREST, REAR S4AEA ARMREST FRONT, RETRACTABLE S4CGA INTERIOR TRIM STRIPS "SATIN-SILBER" MATT S502A HEADLIGHT CLEANING SYSTEM S508A PARK DISTANCE CONTROL (PDC) S520A FOG LIGHTS S522A XENON LIGHT S534A AUTOMATIC AIR CONDITIONING S544A CRUISE CONTROL WITH BRAKE FUNCTION S548A KILOMETRE SPEEDO S563A MAKE-UP MIRROR ILLUMINATED/LIGHT PACKAGE S609A NAVIGATION SYSTEM, PROFESSIONAL S612A BMW ASSIST S614A INTERNET S615A EXTENDED BMW ONLINE INFORMATION S616A BMW ONLINE S620A VOICE CONTROL S633A PREPARATION, MOBILE PHONE, BUSINESS S698A AREA-CODE 2 FOR DVD S6AAA BMW TeleServices S6ABA Steuerung Teleservices S6FLA USB/AUDIO INTERFACE S6NRA BMW APPS S6NFA Link, Music Player in mobile section S6VCA STEUERUNG COMBOX S845A ACOUSTIC FASTEN SEAT BELT REMINDER S868A LANGUAGE VERSION, DUTCH S877A OMISSION OF NON-COMBINED OPERATION S886A OPERATING INSTRUCTIONS, DUTCH S8S2A CODING, ALARM SIGNAL S8S3A AUTOMATIC LOCKING DURING STARTING Last edited by ultimate-tester; 08-18-2020 at 07:49 AM..
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08-18-2020, 07:51 AM	#2
ultimate-tester Enlisted Member 13 Rep 32 Posts Drives: BMW F25 xDrive28i Join Date: May 2019 Location: The Netherlands iTrader: (0)	Update, I've also added S6NFA as I saw online (in the original BWM dealer notification) that 6NF was required for the 6NR. Having added that option to the VO added the "Plugin" section, but didn't improve anything towards the functioning of BMW Apps. I've reset all modules that could be possibly relevant using an expert NCSExpert profile without manipulation and I have also compared my TRC files with someone that has 6NR officially, there is no difference besides miles/kilometers, language, and other small stuff that couldn't possibly influence this behavior. Nobody has any clue as to what causes this? Is my software too old?
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08-18-2020, 04:30 PM	#3
CarAbuser Lieutenant Colonel 486 Rep 1,546 Posts Drives: Z4 35i DCT / E92 335i DCT Join Date: Jul 2010 Location: United Kingdom iTrader: (0)	Did you plug the USB ports into the Combox correctly? The black one is for USB drives and the blue one is for the phone cradle I think. Not sure if that makes a difference. Also what version is your CIC? You need a certain version for apps to function. Also did you update the combox to UPD1008?
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08-19-2020, 01:35 AM	#4
ultimate-tester Enlisted Member 13 Rep 32 Posts Drives: BMW F25 xDrive28i Join Date: May 2019 Location: The Netherlands iTrader: (0)	Thanks for the reply! Yeah I’ve tried both usbs and decided the black one (left) is correct. The blue one would charge the phone but not play music. The current version of cic is unknown but not the latest (yet the menu shows bmw apps, so I guess the software knows about it). I’ve downloaded the latest firmware from bmw and installed it via usb successfully. Would you think the cic version is too old and causes incompatibility with the phone? In that case I’ll go find a dealer who can update it for me. The cost of a cable is too expensive to me for a one-time-job.
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08-19-2020, 04:05 AM	#5
CarAbuser Lieutenant Colonel 486 Rep 1,546 Posts Drives: Z4 35i DCT / E92 335i DCT Join Date: Jul 2010 Location: United Kingdom iTrader: (0)	Phone comparability should be handled by the Combox update. Both USB ports should work. You might need to add the phone integration code into the VO. $644 was the code I think. With my installation I can connect USB drives to either port and they detect and play. Try adding $644 and default code the CIC/Combox before looking at the CIC update.
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08-19-2020, 08:36 AM	#7
CarAbuser Lieutenant Colonel 486 Rep 1,546 Posts Drives: Z4 35i DCT / E92 335i DCT Join Date: Jul 2010 Location: United Kingdom iTrader: (0)	You'll probably need to remove $633. I think $644 is a replacement of that.
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08-19-2020, 03:54 PM	#9
CarAbuser Lieutenant Colonel 486 Rep 1,546 Posts Drives: Z4 35i DCT / E92 335i DCT Join Date: Jul 2010 Location: United Kingdom iTrader: (0)	C16 should be OK with apps. Is your build date after 03/11?
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08-21-2020, 03:00 AM	#12
CarAbuser Lieutenant Colonel 486 Rep 1,546 Posts Drives: Z4 35i DCT / E92 335i DCT Join Date: Jul 2010 Location: United Kingdom iTrader: (0)	I'm out of ideas after that. I don't have an iPhone so can't say what should happen but it sounds possible that the device is causing the CIC to crash. If you have an old iPhone of the same vintage as the car it might be worth trying that to see if it works.
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