Bluetooth issue

vivekk · 05-08-2008, 04:39 PM

Quote:

Originally Posted by dxb335d

Your a good old boy Viv, sorry i didnt ring the other night... been wrapped up with all sorts of shiiight recently!

Carlos

No problem, Shamon.

Let me know when you're ready, ok.

Viv

SoYank · 05-08-2008, 10:19 PM

Quote:

Originally Posted by vivekk

Rant not over.

Viv

Hmmm, you weren't born on the 15th of the month by chance, were you?

NFS · 05-09-2008, 02:36 AM

Quote:

Originally Posted by scottc

I heard a rumour that BMW are now looking into what phone you are pairing with the BT in car kit, if you are not using a "BMW approved phone" and your in car unit dies they will not warrant a claim under warranty. oppps

I don't think they will get very far with this argument.

scottc · 05-09-2008, 06:13 AM

Well the dealer that I was in said that they had seen a letter saying that if the BT unit was fried and that an incompaible phone had been paired with the BT kit then it would not be covered under warranty.

Now I know as well as you that BMW are bang out of order if they do this but if they can prove you are using a "non approved" hardware with the BT kit (and they can) then they are saying they will not cover it and the units are £1500.

The problem the dealer has is that they have to now approve almost alll of the electrical parts by way of pluggging them in and uploading data to BMW, they then say if the part can be replaced or not, the dealer has no say in the matter.

330cdsport · 05-09-2008, 06:34 AM

FFS - How can a wireless link fry a BT control unit??

Dirty Bar Stewards if they are gonna try and get away with that one!

mjh93sa · 05-09-2008, 06:42 AM

Quote:

Originally Posted by 330cdsport

FFS - How can a wireless link fry a BT control unit??

Dirty Bar Stewards if they are gonna try and get away with that one!

Hmm sounds a bit like claiming that Radio1 managed to fry your home radio.

vivekk · 05-09-2008, 06:44 AM

Quote:

Originally Posted by scottc

Well the dealer that I was in said that they had seen a letter saying that if the BT unit was fried and that an incompaible phone had been paired with the BT kit then it would not be covered under warranty.

Now I know as well as you that BMW are bang out of order if they do this but if they can prove you are using a "non approved" hardware with the BT kit (and they can) then they are saying they will not cover it and the units are £1500.

The problem the dealer has is that they have to now approve almost alll of the electrical parts by way of pluggging them in and uploading data to BMW, they then say if the part can be replaced or not, the dealer has no say in the matter.

Proving a particular phone was paired with the car is one thing; proving a 'fried' TCU was a direct consequence of pairing with a 'non-approved' phone is another.

BMW cannot simply disregard their own warranty terms, unless they can categorically prove a TCU fault was caused as a direct result of a phone pairing. Even if they could, which I very much doubt, their TCU & Bluetooth hardware & software implementation could be argued as being being substandard & of ridiculously poor quality.

I'm going to speak to a friend in the States about this, because I really do think this whole issue is bogus beyond belief.

Viv

scottc · 05-09-2008, 06:56 AM

Viv, I agree with everything you said but I am only telling you guys what I got told by an offical BMW service center.

Please dont shoot the messenger

GarryF · 05-09-2008, 07:06 AM

I second the idea this is all bogus, Bluetooth is an open standard and for BMW to try and say otherwise is crazy, tell the dealer service agent that you'd like this statement in writing as you'll want to send this "offical" memo to the motoring press so they can have a field day.

vivekk · 05-09-2008, 08:33 AM

Quote:

Originally Posted by scottc

Viv, I agree with everything you said but I am only telling you guys what I got told by an offical BMW service center.

Please dont shoot the messenger

Don't worry Scott- it's not you I'm having 'a go' at.

I'll be doing my own investigation to find out exactly what's going on.

Quote:

Originally Posted by GarryF

I second the idea this is all bogus, Bluetooth is an open standard and for BMW to try and say otherwise is crazy, tell the dealer service agent that you'd like this statement in writing as you'll want to send this "offical" memo to the motoring press so they can have a field day.

I agree. I'd like to see something in writing from BMW UK about 'Bogus BluetoothGate', if they don't mind, please.

All the best.

Viv

xrrr · 05-11-2008, 11:58 AM

Have you got lots of texts on the SIM card? My old E46 Bluetooth and my Nokia fell out when I had more than 100 texts in the phone memory. Delete the texts from your inbox to see if that fixes it.

BigBanana · 05-14-2008, 03:02 PM

Quote:

Originally Posted by scottc

Well the dealer that I was in said that they had seen a letter saying that if the BT unit was fried and that an incompaible phone had been paired with the BT kit then it would not be covered under warranty.

Now I know as well as you that BMW are bang out of order if they do this but if they can prove you are using a "non approved" hardware with the BT kit (and they can) then they are saying they will not cover it and the units are £1500.

The problem the dealer has is that they have to now approve almost alll of the electrical parts by way of pluggging them in and uploading data to BMW, they then say if the part can be replaced or not, the dealer has no say in the matter.

Get them to put that in writing..... They'd be a laughing stock.

If there is no physical connection, they don't have a leg to stand on to imply it has damaged the unit.

If they provided a cradle for a specific phone, then they must be implying it is compatible.

I used a 6230i for 12 months and can't remember having a problem with it.

I now have a 6301 and it works ok two or three times on a journey but then generally packs up. Switching in off and on gets it going again.

Bloody useless!

Both were on Orange network - not that I would think it makes a difference.

Fatbloke · 05-15-2008, 12:35 PM

Carl,

Those phone are notoriously unreliable. My miswah and daughtwa have gone through about three each with various faults. Is it possible for you to pair up to any other bluetooth device with your phone?

Is it possible to try and pair someone else's phone up to the DXB?

Try and rule out either the phone or the car.

My money's on the phone being shit.

05-09-2008, 06:13 AM	#26
scottc Lieutenant Colonel 741 Rep 1,669 Posts Drives: Mercedes E350 Cpe Join Date: May 2007 Location: UK iTrader: (0)	Well the dealer that I was in said that they had seen a letter saying that if the BT unit was fried and that an incompaible phone had been paired with the BT kit then it would not be covered under warranty. Now I know as well as you that BMW are bang out of order if they do this but if they can prove you are using a "non approved" hardware with the BT kit (and they can) then they are saying they will not cover it and the units are £1500. The problem the dealer has is that they have to now approve almost alll of the electrical parts by way of pluggging them in and uploading data to BMW, they then say if the part can be replaced or not, the dealer has no say in the matter.
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05-09-2008, 06:34 AM	#27
330cdsport Right Responsible 74 Rep 1,647 Posts Drives: AW F21 M135i Join Date: Mar 2007 Location: N. Ireland iTrader: (0) Garage List 2011 535d M Sport [0.00] 2007 E91 320 M Sport [0.00] 2007 E92 335d M Sport [0.00]	FFS - How can a wireless link fry a BT control unit?? Dirty Bar Stewards if they are gonna try and get away with that one! __________________ Last: 330cd Sport - Silver Grey, 335d M Sport Coupe, F10 535d M Sport. Current: AW F21 M135i, Coral Red, Pro Nav, Vis, HK, & Clunky Adaptive Suspension Current: F15 X5 XDrive 40d M Sport - Space Grey, lots of toys.
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05-09-2008, 06:56 AM	#30
scottc Lieutenant Colonel 741 Rep 1,669 Posts Drives: Mercedes E350 Cpe Join Date: May 2007 Location: UK iTrader: (0)	Viv, I agree with everything you said but I am only telling you guys what I got told by an offical BMW service center. Please dont shoot the messenger
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05-09-2008, 07:06 AM	#31
GarryF First Lieutenant 35 Rep 330 Posts Drives: SSII E90 M3 Join Date: Nov 2007 Location: UK iTrader: (0)	I second the idea this is all bogus, Bluetooth is an open standard and for BMW to try and say otherwise is crazy, tell the dealer service agent that you'd like this statement in writing as you'll want to send this "offical" memo to the motoring press so they can have a field day.
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05-11-2008, 11:58 AM	#33
xrrr a.k.a Simon 3 Rep 78 Posts Drives: 2008 E92 330i M Sport Join Date: Feb 2006 Location: Guildford, UK iTrader: (0) Garage List 2008 330i M Sport C ... [0.00]	Have you got lots of texts on the SIM card? My old E46 Bluetooth and my Nokia fell out when I had more than 100 texts in the phone memory. Delete the texts from your inbox to see if that fixes it. __________________ 2008 E92 330i M Sport Coupe \| Sparkling Graphite \| Black Leather \| 225M Wheels \| 6FL \| DAB \| Bluetooth \| Dim/Fold Mirrors [Join my E92 Flickr Photo Group. Go on you know you want to!]
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05-15-2008, 12:35 PM	#35
Fatbloke Private First Class 6 Rep 125 Posts Drives: 320d SE E91 Montego Blue (177) Join Date: Nov 2007 Location: Cardiff, WALES isn't it. iTrader: (0) Garage List 2000 cbr929 Fireblade [0.00]	Carl, Those phone are notoriously unreliable. My miswah and daughtwa have gone through about three each with various faults. Is it possible for you to pair up to any other bluetooth device with your phone? Is it possible to try and pair someone else's phone up to the DXB? Try and rule out either the phone or the car. My money's on the phone being shit. __________________ Fatbloke
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