Avoid LTMW, poor paint quality, no customer service

A Aron · 08-12-2019, 02:47 PM

A few months ago I purchased a painted M3 style front bumper from the LTMW website for my e92. The bumper is great but the paint quality on it is failing, I tried contacting both Long Tran and the company multiple times to hopefully work something out and never heard a word. Just broken promises to call me back. Very disappointed in the paint quality and worse the customer service. I don't drive the car that often i assumed the paint would last longer than 4 months before it started failing... Paid over $800 for this bumper, avoid like the plague if thinking about purchasing parts from this company.

https://ibb.co/4FsxNx2
https://ibb.co/tC2FFHX
https://ibb.co/rpBh80H
https://ibb.co/6JFvZXf
https://ibb.co/6gPY2gH

1sicke92 · 08-12-2019, 06:39 PM

That's terrible man, sorry

whyzee125 · 08-23-2019, 12:13 PM

This is sad to hear. They used to be a great shop but this isn't the first complaint I've heard recently. They may be turning into the new Umnitza (who ironically also sells painted bumpers with awful reviews).

6ixSpd · 09-01-2019, 12:06 AM

That is a laughably terrible paint job, wow. I'd be doing a chargeback.

m1ka · 09-24-2019, 07:48 PM

I had them paint two things for me in the past. One turned out great. Another turned out really bad. LT used to be pretty good about making it right...... hopefully he does.

2one3E90 · 02-04-2021, 05:18 AM

Dont they do SEMA CARS LOL

_N54 · 03-25-2021, 09:40 PM

I had the same experience recently. My car was there for 2 months with broken promises for a simple 1M style front bumper..... pure garbage. I removed it the following day and listed the bumper for sale. They removed my bumper support off my car... morons. I been thinking about doing a chargeback or simply getting a lawyer involved to return the bumper and get my $2,000 back. The corner of my bumper had a small paint chip within 12 hours of leaving the shop. They also didn't tighten up one of the plastic panels in the bottom and it tore off on the highway.

2one3E90 · 03-27-2021, 04:20 AM

Quote:

Originally Posted by 6266N54

I had the same experience recently. My car was there for 2 months with broken promises for a simple 1M style front bumper..... pure garbage. I removed it the following day and listed the bumper for sale. They removed my bumper support off my car... morons. I been thinking about doing a chargeback or simply getting a lawyer involved to return the bumper and get my $2,000 back. The corner of my bumper had a small paint chip within 12 hours of leaving the shop. They also didn't tighten up one of the plastic panels in the bottom and it tore off on the highway.

I thought that place was good? They do Sema shows and have a booth at Bimmerfest. What happened? The owner is a OG e90post member.

_N54 · 03-27-2021, 10:47 AM

Quote:

Originally Posted by 2one3E90

I thought that place was good? They do Sema shows and have a booth at Bimmerfest. What happened? The owner is a OG e90post member.

Clearly he gives zero fucks. I'm sure he's been out the game for a minute, but still sticks around.

3DIRTY8 · 06-03-2021, 06:06 PM

I had a bad experience with these guys recently. Had my wife order a rear bumper+paint while I was on deployment, came back, and still was waiting on the bumper. After plenty of phone calls and emails they never delivered. My bank got my money back

2one3E90 · 06-03-2021, 06:07 PM

Wheres LONG TRAN? He was one of the first in this forum

BSM n54iS · 06-29-2021, 05:02 PM

Wow had no idea LTMW went tits up

08-12-2019, 02:47 PM	#1
A Aron New Member 6 Rep 16 Posts Drives: 08 E92 335xi Join Date: May 2018 Location: Idaho iTrader: (0)	Avoid LTMW, poor paint quality, no customer service A few months ago I purchased a painted M3 style front bumper from the LTMW website for my e92. The bumper is great but the paint quality on it is failing, I tried contacting both Long Tran and the company multiple times to hopefully work something out and never heard a word. Just broken promises to call me back. Very disappointed in the paint quality and worse the customer service. I don't drive the car that often i assumed the paint would last longer than 4 months before it started failing... Paid over $800 for this bumper, avoid like the plague if thinking about purchasing parts from this company. https://ibb.co/4FsxNx2 https://ibb.co/tC2FFHX https://ibb.co/rpBh80H https://ibb.co/6JFvZXf https://ibb.co/6gPY2gH
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08-12-2019, 06:39 PM	#2
1sicke92 Captain 70 Rep 656 Posts Drives: 09 E92 N54 Join Date: Sep 2009 Location: Long Beach, CA iTrader: (0)	That's terrible man, sorry __________________ FBO + PURE STAGE 2 + MHD FLASH
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08-23-2019, 12:13 PM	#3
whyzee125 Brigadier General 1995 Rep 4,024 Posts Drives: Dinan stage 2 335i Join Date: Jul 2014 Location: Chattanooga Tn iTrader: (0)	This is sad to hear. They used to be a great shop but this isn't the first complaint I've heard recently. They may be turning into the new Umnitza (who ironically also sells painted bumpers with awful reviews).
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09-01-2019, 12:06 AM	#4
6ixSpd Save the manuals! 6066 Rep 6,762 Posts Drives: '16 M3, '23 718 Spyder Join Date: Feb 2016 Location: 416 iTrader: (4)	That is a laughably terrible paint job, wow. I'd be doing a chargeback. __________________ '16 M3 \| '23 718 Spyder Past: E92 M3, F87 M2, E39 M5, etc
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09-24-2019, 07:48 PM	#5
m1ka First Lieutenant 26 Rep 380 Posts Drives: 335i Join Date: May 2012 Location: Los Angeles iTrader: (12)	I had them paint two things for me in the past. One turned out great. Another turned out really bad. LT used to be pretty good about making it right...... hopefully he does.
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02-04-2021, 05:18 AM	#6
2one3E90 Lieutenant Colonel 2425 Rep 1,774 Posts Drives: Bmw 330i and Bmw 328i Join Date: Dec 2020 Location: Los Angeles iTrader: (0) Garage List 2010 BMW 328i [10.00] 2004 BMW Z4 [9.67] 2006 BMW 330i [10.00]	Dont they do SEMA CARS LOL
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03-25-2021, 09:40 PM	#7
_N54 Captain 304 Rep 884 Posts Drives: 335d Join Date: Mar 2020 Location: USA iTrader: (0)	I had the same experience recently. My car was there for 2 months with broken promises for a simple 1M style front bumper..... pure garbage. I removed it the following day and listed the bumper for sale. They removed my bumper support off my car... morons. I been thinking about doing a chargeback or simply getting a lawyer involved to return the bumper and get my $2,000 back. The corner of my bumper had a small paint chip within 12 hours of leaving the shop. They also didn't tighten up one of the plastic panels in the bottom and it tore off on the highway. __________________ 2013 335is - sold 2011 335d
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06-03-2021, 06:06 PM	#10
3DIRTY8 New Member 27 Rep 28 Posts Drives: E90 LCI Join Date: Feb 2017 Location: San Diego iTrader: (0)	I had a bad experience with these guys recently. Had my wife order a rear bumper+paint while I was on deployment, came back, and still was waiting on the bumper. After plenty of phone calls and emails they never delivered. My bank got my money back
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06-03-2021, 06:07 PM	#11
2one3E90 Lieutenant Colonel 2425 Rep 1,774 Posts Drives: Bmw 330i and Bmw 328i Join Date: Dec 2020 Location: Los Angeles iTrader: (0) Garage List 2010 BMW 328i [10.00] 2004 BMW Z4 [9.67] 2006 BMW 330i [10.00]	Wheres LONG TRAN? He was one of the first in this forum
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06-29-2021, 05:02 PM	#12
BSM n54iS Brigadier General 2682 Rep 4,203 Posts Drives: '11 335is \| '16 Macan Turbo Join Date: Aug 2015 Location: Everywhere and Nowhere iTrader: (7)	Wow had no idea LTMW went tits up __________________ '11 335is BSM MT "BMW Performance Editon" \| '16 Porsche Macan Turbo GruppeM CF Intake \| AR Resonated DP \| ER CP \| Turbosmart RacePort BOV \| Cobb FMIC \| RB Inlets \| RB External Mishi/Turner OCC \| Michelin PS4 \| BMW Performance Springs/Bilstein B8 + Dinan & M3 bits \| BMW Brembo BBK \| BMW Performance CF Spoiler \| BMW Performance CF Lip \| BMW Performance Alcantara \| PS Designs GTS Armrest \| AG H6-40 \| Rear Seat Delete
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