[AlbertJi305]

So I live in Miami and I dropped my 2007 BMW 335xi at the shop for an install with vrsf 335xi downpipes. I dropped the car off on Monday and I still haven't received it back and it's going to be Friday. I cannot believe a downpipe install at a very very reputable shop here will take a whole week to install downpipes on an xi (yes I know it's a lot more labor intensive). I called on Wednesday and he basically told me that some rusted bolts broke or whatever and they're waiting on bolts but wow it's really taken a whole week and I haven't received a response. So I don't know if I should give them a call again on Friday because I kinda need my car back, it being my daily and all. I called them on Tuesday and Wednesday so I don't know if I should bother them again on Friday or if I'll just be annoying at that point…don't know what to do. Any advice?

EDIT: Apparently the bolts were so damn rusted doing the install that it became a huge pain in the ass, the final product is great. Honestly my only real complaint is the lack of communication from not telling me they'll start two days after I dropped it off to telling me a day later until I called that the bolts are rusted and pretty hard to remove, other than that I would say the final product is great and for some odd reason I don't even have a check engine light without a tune lol.

[Bimmer_Bro]

Originally Posted by AlbertJi305

So I live in Miami and I dropped my 2007 BMW 335xi at the shop for an install with vrsf 335xi downpipes. I dropped the car off on Monday and I still haven't received it back and it's going to be Friday. I cannot believe a downpipe install at a very very reputable shop here will take a whole week to install downpipes on an xi (yes I know it's a lot more labor intensive). I called on Wednesday and he basically told me that some rusted bolts broke or whatever and they're waiting on bolts but wow it's really taken a whole week and I haven't received a response. So I don't know if I should give them a call again on Friday because I kinda need my car back, it being my daily and all. I called them on Tuesday and Wednesday so I don't know if I should bother them again on Friday or if I'll just be annoying at that point…don't know what to do. Any advice?

My 2010 xi was in for a couple days when mine were installed as well. I think they had to cut one of the old cats out. Subframe dropped , removal of old ones and installed vrsf v2. All put back together , exhaust smoke test and alignment.
Cost me 1300 bucks (cad) including the alignment.
The shop did say there was zero fitment issues with the new ones which is great and I haven't had any issues. Its labour intensive but that does sound too long. It's a terrible job to do on the xi tho!

[AlbertJi305]

Originally Posted by Bimmer_Bro

My 2010 xi was in for a couple days when mine were installed as well. I think they had to cut one of the old cats out. Subframe dropped , removal of old ones and installed vrsf v2. All put back together , exhaust smoke test and alignment.
Cost me 1300 bucks (cad) including the alignment.
The shop did say there was zero fitment issues with the new ones which is great and I haven't had any issues. Its labour intensive but that does sound too long. It's a terrible job to do on the xi tho!

I am so annoyed I was not expecting it to take from Monday I dropped it at 12 PM to Friday…

[Torgus]

Shops work at their own pace. You can do it in a garage on your back in under a day. My guess is you are not their priority. I guarantee it is not taking a spot up on the lift. Just make sure they do not charge you extra.

What did they quote you for the install anyways?

[AlbertJi305]

Originally Posted by Torgus

Shops work at their own pace. You can do it in a garage on your back in under a day. My guess is you are not their priority. I guarantee it is not taking a spot up on the lift. Just make sure they do not charge you extra.

What did they quote you for the install anyways?

700, but yeah I was hoping I'd get it before the weekend hit and they closed for the weekend

[Torgus]

Fuck me I would do dp installs every day of the week for 700. Not saying it is a rip off...but that is 7 hours at $100 an hour. Downpipes usually come new new gaskets and bolts.

Call them. For 700 you should have had it yesterday. I pray you are not paying for a rental during this.

Some shops just suck by the way...

[AlbertJi305]

Originally Posted by Torgus

Fuck me I would do dp installs every day of the week for 700. Not saying it is a rip off...but that is 7 hours at $100 an hour. Downpipes usually come new new gaskets and bolts.

Call them. For 700 you should have had it yesterday.

What should I tell them if I call them for like the 3rd time this week?

[Torgus]

Originally Posted by AlbertJi305

What should I tell them if I call them for like the 3rd time this week?

Shops suck. When you complain they usually suck more. They also usually treat customers like idiots or that they are so much more knowledgeable.

If you google: 'diy 335xi downpipe install time' you will see the average time. Now image you are a shop with all the tools and experience etc. Not on your back in a garage.

I dunno if you never plan on going back do your thing...I would show up and demand to know wtf is going on but I have worked on plenty of n54s etc. My guess is your stock downpipes are still in the car...

[RnmEvo9]

Which shop in Miami is this? Active?

[AlbertJi305]

Originally Posted by RnmEvo9

Which shop in Miami is this? Active?

I'll tell you the name of the shop when I get my car back cause they're pretty popular for bmws and I don't want them to see this while my car is there lol

[RnmEvo9]

LOL fair enough.

[AlbertJi305]

Originally Posted by RnmEvo9

LOL fair enough.

They also work on gtrs and exotics like Porsche and mclarens

[iqraceworks]

When you contacted them the first time and they gave you a quote for the work.....how long did they say it would take to get your car back? I'm assuming you have documentation on this??

If you didn't ask them how long it would take.....and/or they didn't give you a time estimate......that's on you. If they did, hopefully you got it in writing. Call up their service manager and tell them they are well over their quoted time and you need the car back asap.

Or did you not ask how long it would take when you gave them your car??

[AlbertJi305]

Originally Posted by iqraceworks

When you contacted them the first time and they gave you a quote for the work.....how long did they say it would take to get your car back? I'm assuming you have documentation on this??

If you didn't ask them how long it would take.....and/or they didn't give you a time estimate......that's on you. If they did, hopefully you got it in writing. Call up their service manager and tell them they are well over their quoted time and you need the car back asap.

Or did you not ask how long it would take when you gave them your car??

I did ask they told me it would be 1-2 days but not in written paperwork lol, apparently it'll be ready today after annoying them so much.

[iqraceworks]

Originally Posted by AlbertJi305

I did ask they told me it would be 1-2 days but not in written paperwork lol, apparently it'll be ready today after annoying them so much.

Well....at least you learn an important lesson. When working with repair shops, get EVERYTHING in writing. Actually, that pretty much applies to any time you pay anyone for any type of work.......on anything.

[Bimmer_Bro]

Originally Posted by iqraceworks

Well....at least you learn an important lesson. When working with repair shops, get EVERYTHING in writing. Actually, that pretty much applies to any time you pay anyone for any type of work.......on anything.

Agree 100%. I once had a shop miss quote for me for my xi auto transmission service. Should of been 1400 but since they emailed me quoting $600 accidentally , they honour it.

OP if your bill is still 700, at least that's good. Half of what I paid here in Canada lol. So they may have just worked on it between jobs, annoying for you but if it doesn't cost you more I'd say it's all good.

[Mustafa.e92]

an experienced shop can do them in less than 3 hours. Ive done it in less just throw a support bar on it and take the rear subframe bolts out and have the other 4 on a few threads. Plenty of room. Looks like a lot of shops are over charging for this