Detailed Image gets A+++ I just can't believe these guys.

ProPedderKustom · 07-05-2008, 11:24 PM

I know this is sort of a vendor review but since it's detailing oriented I thought this would be a good place. Now normally I don't ever do this kind of thing but Detailed Image has just blown me away.

First off, they have been super helpful through PMs when I'm trying to decide what products to buy. This is a pretty normal thing but it's only the start. After I figured out what I wanted I asked about discounts, to which they told me I had the 10% e90post discount and, even though it applied to last month's newsletter subscribers, they would give me a credit for future purchases for the cost of my shipping [essentially giving me free shipping]. So now, I not only get a discount, but I get a break on my next purchase. SWEET.

Here's what really made me love these guys. I placed my order on Thursday night - the day before the 4th of July. I am leaving to go on a trip next weekend so I messaged Detailed Image and let them know I needed to have the products here by the following Friday, July 11, and asked to have the products shipped this Friday to make sure that happens. Well, me being Mr. Impatient forgot that this Friday was the 4th of July and nobody ships or does business on that day. DI told me that since they are cross country from me that standard shipping wouldn't get my order to me by the 11th since they would have to ship it on Monday. I didn't want to pay for expensive upgraded shipping nor did I want my products to sit outside for the 10 days that I will be gone - so I had to cancel my order for now. I expected DI to give me a little bit of hassle BUT INSTEAD they apologized for my inconvenience AND gave me a $10 credit for my next order to say sorry!!! WHAT? THEY ARE SORRY? It was my fault that I got into this little shipping problem but they still took care of me as if they had wronged me. AMAZING!

I will be a DI customer for life. I know a good thing when I see/experience it and I have a newfound loyalty to a business that has not lost touch with what customer service is.

Thanks guys. Look for my reorder soon.

07-05-2008, 11:25 PM

I love George!

SpecC · 07-06-2008, 03:04 AM

DI for the WIN!

RedGT3 · 07-06-2008, 11:14 AM

Malek@MRF · 07-06-2008, 02:08 PM

thats pretty awesome!

Detailed Image · 07-06-2008, 03:20 PM

Thanks for the kind words guys, this thread made my weekend. Hope everyone had a safe and happy 4th of July!

Cheers,

George

OtherAggie · 07-08-2008, 07:50 PM

+1000!!! Detailed Image rocks!!!

Got my JetSeal & other goodies today! Thanks for all the help and excellent advice!!

328i · 07-08-2008, 09:27 PM

Detailed Image is easily my favorite detailing supply store.

J-Sud · 07-08-2008, 10:45 PM

Quote:

Originally Posted by 328i

Detailed Image is easily my favorite detailing supply store.

+1000

picus · 07-08-2008, 11:18 PM

I've been saying it for a long time. I've ordered from just about every vendor there is, and George & Greg are consistently the best when it comes to shipping, customer service, etc... Plus they are nice guys.

FWIW, I don't know a single other vendor that spends the time they do answering forum posts and PMs. I can't imagine how much time it takes them...

Soni · 07-08-2008, 11:21 PM

Quote:

Originally Posted by picus

they are nice guys.

If that the same George that I met last week...yeah,totally a nice guys

picus · 07-09-2008, 11:16 PM

Quote:

Originally Posted by Soni

If that the same George that I met last week...yeah,totally a nice guys

That's the one.

Concours Finish · 07-10-2008, 02:10 AM

+1 for George. Replied to my email quickly and was very helpful. I was blown away. He got a customer for life! Did I mention they shipped out my order the following day!?

OtherAggie · 07-16-2008, 09:22 PM

These guys are unbelievable! I placed an order last night before bed, and the shipping notice was waiting for me when I got to my desk this morning!!

Granted, there's a 2-hour time difference, but that's still incredibly impressive!! The notice was generated before I even started my day. WOW!!

Props to DI - great service!!!

328i · 07-17-2008, 01:14 PM

I place my orders and get them the next day with ground shipping, oh and no tax because I'm in NJ. That along with the best customer service is why I only order from Detailed Image unless I need a product they don't stock yet.

07-05-2008, 11:24 PM	#1
ProPedderKustom White and Carbon 19 Rep 163 Posts Drives: E92 AW M3 Join Date: May 2008 Location: Birmingham, AL iTrader: (0)	Detailed Image gets A+++ I just can't believe these guys. I know this is sort of a vendor review but since it's detailing oriented I thought this would be a good place. Now normally I don't ever do this kind of thing but Detailed Image has just blown me away. First off, they have been super helpful through PMs when I'm trying to decide what products to buy. This is a pretty normal thing but it's only the start. After I figured out what I wanted I asked about discounts, to which they told me I had the 10% e90post discount and, even though it applied to last month's newsletter subscribers, they would give me a credit for future purchases for the cost of my shipping [essentially giving me free shipping]. So now, I not only get a discount, but I get a break on my next purchase. SWEET. Here's what really made me love these guys. I placed my order on Thursday night - the day before the 4th of July. I am leaving to go on a trip next weekend so I messaged Detailed Image and let them know I needed to have the products here by the following Friday, July 11, and asked to have the products shipped this Friday to make sure that happens. Well, me being Mr. Impatient forgot that this Friday was the 4th of July and nobody ships or does business on that day. DI told me that since they are cross country from me that standard shipping wouldn't get my order to me by the 11th since they would have to ship it on Monday. I didn't want to pay for expensive upgraded shipping nor did I want my products to sit outside for the 10 days that I will be gone - so I had to cancel my order for now. I expected DI to give me a little bit of hassle BUT INSTEAD they apologized for my inconvenience AND gave me a $10 credit for my next order to say sorry!!! WHAT? THEY ARE SORRY? It was my fault that I got into this little shipping problem but they still took care of me as if they had wronged me. AMAZING! I will be a DI customer for life. I know a good thing when I see/experience it and I have a newfound loyalty to a business that has not lost touch with what customer service is. Thanks guys. Look for my reorder soon.
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07-05-2008, 11:25 PM	#2
amazzzin Guest 0 Rep n/a Posts Drives:	I love George!
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07-06-2008, 03:04 AM	#3
SpecC Completely obsessed with detailing 308 Rep 15,441 Posts Drives: E90 SG 330i, white Scion tC Join Date: Nov 2006 Location: San Francisco and Davis iTrader: (4)	DI for the WIN!
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07-06-2008, 11:14 AM	#4
RedGT3 Major 83 Rep 1,253 Posts Drives: .2 GT3/M3cs Join Date: Jun 2007 Location: FL iTrader: (3)
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07-06-2008, 02:08 PM	#5
Malek@MRF Brigadier General 754 Rep 3,732 Posts Drives: E92 M3, E46 M3, G82 M4 Join Date: Jan 2008 Location: Irvine, California iTrader: (5)	thats pretty awesome! __________________ BMW PERFORMANCE SPECIALISTS. Race Engines. Suspension. F/I. Brakes. Race Preparation. Factory Service. Alignments. OFFICIAL PARTNERS: KW. MOTON. Brembo. AP Racing. BBS Motorsport. iND. HRE. Turner Motorsport. VAC. BMW Motorsport. Facebook \| Instagram \| Yelp! \| Flikr Phone: 949-233-0448 \| E-Mail: info@mrfengineering.com
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07-06-2008, 03:20 PM	#6
Detailed Image 373 Rep 5,052 Posts Drives: Detailed by Detailed Image Join Date: Apr 2007 Location: Albany, NY iTrader: (5)	Thanks for the kind words guys, this thread made my weekend. Hope everyone had a safe and happy 4th of July! Cheers, George
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07-08-2008, 07:50 PM	#7
OtherAggie Private 1 Rep 63 Posts Drives: monaco '07 e90 Join Date: Jan 2008 Location: southwest USA iTrader: (0)	+1000!!! Detailed Image rocks!!! Got my JetSeal & other goodies today! Thanks for all the help and excellent advice!!
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07-08-2008, 09:27 PM	#8
328i Colonel 153 Rep 2,934 Posts Drives: E46 ///M Join Date: Jan 2007 Location: central NJ iTrader: (15)	Detailed Image is easily my favorite detailing supply store. __________________
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07-08-2008, 11:18 PM	#10
picus Brigadier General 127 Rep 4,172 Posts Drives: e92 SG 335i Coupe Join Date: Jun 2006 Location: Toronto, ON iTrader: (0)	I've been saying it for a long time. I've ordered from just about every vendor there is, and George & Greg are consistently the best when it comes to shipping, customer service, etc... Plus they are nice guys. FWIW, I don't know a single other vendor that spends the time they do answering forum posts and PMs. I can't imagine how much time it takes them...
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07-10-2008, 02:10 AM	#13
Concours Finish Reflection Obsession 22 Rep 107 Posts Drives: blue "thinking man's bmw" Join Date: Jun 2008 Location: San Diego & Pasadena iTrader: (0)	+1 for George. Replied to my email quickly and was very helpful. I was blown away. He got a customer for life! Did I mention they shipped out my order the following day!?
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07-16-2008, 09:22 PM	#14
OtherAggie Private 1 Rep 63 Posts Drives: monaco '07 e90 Join Date: Jan 2008 Location: southwest USA iTrader: (0)	Sorry to resurrect an old thread, but... These guys are unbelievable! I placed an order last night before bed, and the shipping notice was waiting for me when I got to my desk this morning!! Granted, there's a 2-hour time difference, but that's still incredibly impressive!! The notice was generated before I even started my day. WOW!! Props to DI - great service!!!
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07-17-2008, 01:14 PM	#15
328i Colonel 153 Rep 2,934 Posts Drives: E46 ///M Join Date: Jan 2007 Location: central NJ iTrader: (15)	I place my orders and get them the next day with ground shipping, oh and no tax because I'm in NJ. That along with the best customer service is why I only order from Detailed Image unless I need a product they don't stock yet. __________________
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