VRSF ghosting me

blackwood · 06-03-2024, 05:42 AM

VRSF has all great reviews . . .

Because they delete the bad ones.

They have been ignoring my emails for over a month regarding a return.

Highly recommend purchasing elsewhere.

blackwood · 06-03-2024, 01:24 PM

If anyone is facing this issue, I had success emailing them from an alternate email account asking a generic question. They replied right away somehow, then I replied giving them the information about the return and suddenly they are available to help. . .

blackwood · 06-08-2024, 08:52 AM

Well that didn't last long, I was told the reason the return is taking so long is because of a bolt that I returned with it.

A single bolt being "stripped" (which I highly doubt) is apparently the reason this return has taken over 6 weeks.

Interesting that they would even take that into consideration considering the reason I am returning it in the first place is because I was told by Hugo that they forgot to send me washers, and the inlet wouldn't fit correctly. He never offered to send the missing hardware, or offered any kind of help, and that's not the kind of company I want to buy parts from, so I sent it back for a refund.

Once the new customer service agent 'Cheryl' gave me those details, she transferred back to Hugo, and now it's been another week with no answers to my emails.

whyzee125 · 06-08-2024, 11:18 AM

Charge it back on your CC. More and more companies are becoming like this with zero phone support, poor AI or bot assisted chats, and zero regard for customer satisfaction. Almost all reviews are fake nowadays, although VRSF products are pretty good.

blackwood · 06-18-2024, 08:24 PM

These jerks at VRSF are still ghosting me.

oVeRdOsE. · 06-26-2024, 01:53 PM

seller website review is always based on a services that the owner can control reviews.

this is not new, this is internet.

I leaved few review on those similar platform and yes they edit review. In my case was 4 stars/5, they leave the 4 stars and they remove totally the ''cons'' section.
If I post 1 star, the review will never go online...

Ended up giving bad review on google stating they edit their review.

Good review or constructive reviews is a huge business help, amazon is based on that. Some people living to write fake reviews.

06-03-2024, 05:42 AM	#1
blackwood Private 72 Rep 97 Posts Drives: BMW 335i xDrive e92 6MT 2012 Join Date: Jun 2021 Location: Norman, OK iTrader: (0) Garage List 2012 335ix [9.90]	VRSF ghosting me VRSF has all great reviews . . . Because they delete the bad ones. They have been ignoring my emails for over a month regarding a return. Highly recommend purchasing elsewhere.
	Appreciate 1 minulache64.00 Tweet Quote

06-03-2024, 01:24 PM	#2
blackwood Private 72 Rep 97 Posts Drives: BMW 335i xDrive e92 6MT 2012 Join Date: Jun 2021 Location: Norman, OK iTrader: (0) Garage List 2012 335ix [9.90]	If anyone is facing this issue, I had success emailing them from an alternate email account asking a generic question. They replied right away somehow, then I replied giving them the information about the return and suddenly they are available to help. . .
	Appreciate 1 StradaRedlands6456.50 Quote

06-08-2024, 08:52 AM	#3
blackwood Private 72 Rep 97 Posts Drives: BMW 335i xDrive e92 6MT 2012 Join Date: Jun 2021 Location: Norman, OK iTrader: (0) Garage List 2012 335ix [9.90]	Well that didn't last long, I was told the reason the return is taking so long is because of a bolt that I returned with it. A single bolt being "stripped" (which I highly doubt) is apparently the reason this return has taken over 6 weeks. Interesting that they would even take that into consideration considering the reason I am returning it in the first place is because I was told by Hugo that they forgot to send me washers, and the inlet wouldn't fit correctly. He never offered to send the missing hardware, or offered any kind of help, and that's not the kind of company I want to buy parts from, so I sent it back for a refund. Once the new customer service agent 'Cheryl' gave me those details, she transferred back to Hugo, and now it's been another week with no answers to my emails.
	Appreciate 2 minulache64.00 cerealwars201.50 Quote

06-08-2024, 11:18 AM	#4
whyzee125 Brigadier General 1986 Rep 4,009 Posts Drives: Dinan stage 2 335i Join Date: Jul 2014 Location: Chattanooga Tn iTrader: (0)	Charge it back on your CC. More and more companies are becoming like this with zero phone support, poor AI or bot assisted chats, and zero regard for customer satisfaction. Almost all reviews are fake nowadays, although VRSF products are pretty good.
	Appreciate 2 minulache64.00 tcphoto4137.00 Quote

06-18-2024, 08:24 PM	#5
blackwood Private 72 Rep 97 Posts Drives: BMW 335i xDrive e92 6MT 2012 Join Date: Jun 2021 Location: Norman, OK iTrader: (0) Garage List 2012 335ix [9.90]	These jerks at VRSF are still ghosting me.
	Appreciate 1 cerealwars201.50 Quote

06-26-2024, 01:53 PM	#6
oVeRdOsE. Colonel 3546 Rep 2,029 Posts Drives: F25 E91 Audi Avnt E90 Cayenne Join Date: May 2018 Location: mtl iTrader: (0)	seller website review is always based on a services that the owner can control reviews. this is not new, this is internet. I leaved few review on those similar platform and yes they edit review. In my case was 4 stars/5, they leave the 4 stars and they remove totally the ''cons'' section. If I post 1 star, the review will never go online... Ended up giving bad review on google stating they edit their review. Good review or constructive reviews is a huge business help, amazon is based on that. Some people living to write fake reviews.
	Appreciate 2 blackwood71.50 cerealwars201.50 Quote