Internet connection keeps on disconnecting! Help PLease

GreenThree · 08-24-2008, 12:37 PM

Comcast is our internet provider. We have a NetGear router. And one laptop PC with wireless network. The most frutrating thing happens with the wireless internet conneciton though. Every other time we us the computer, the wireless network connection disconnects. Could this be automatic updates, firewall settings, router, provider or possible even PC settings?

The only way to fix this is to plug in the cable to the router. And screw around with the settings. And repeatedly plug and unplug the wire until the wire internet connection re-establishes. And then finally I can select wireless again, and it is connected via wireless.

So bottom line. This is a major pain to have to do every other time we use the internet. WTF! Help please, ideas, suggestions?

THanks guys

F2006 · 08-24-2008, 01:16 PM

Quote:

Originally Posted by GreenThree

Comcast is our internet provider. We have a NetGear router. And one laptop PC with wireless network. The most frutrating thing happens with the wireless internet conneciton though. Every other time we us the computer, the wireless network connection disconnects. Could this be automatic updates, firewall settings, router, provider or possible even PC settings?

The only way to fix this is to plug in the cable to the router. And screw around with the settings. And repeatedly plug and unplug the wire until the wire internet connection re-establishes. And then finally I can select wireless again, and it is connected via wireless.

So bottom line. This is a major pain to have to do every other time we use the internet. WTF! Help please, ideas, suggestions?

THanks guys

If the problem only arises with the wireless connection, your wireless router might be transmitting in the same channel as one of your neighbors. Most routers by default use channel 6. Use the router's configuration utility to switch to a different channel (you should be able to choose from channel 1 to channel 14).

GreenThree · 08-24-2008, 05:57 PM

OK thanks. Good call. I have tired that. I have switched between channel 09 and 11 many times. Still no fix. Anyone have other ideas?

RiXst3r · 08-24-2008, 06:24 PM

Vista? Depending on your answer, I have some things to try

Scorpion · 08-24-2008, 08:05 PM

The same exact thing happens to me I'm running wireless as well and I keep disconnecting/reconnecting myself. But I don't have to do it every time I use the internet happens like maybe once or twice a week.

GreenThree · 08-24-2008, 08:09 PM

Quote:

Originally Posted by RiXst3r

Vista? Depending on your answer, I have some things to try

Not sure what you mean by Vista? Any suggestions?

GreenThree · 08-24-2008, 08:11 PM

Quote:

Originally Posted by Issac

The same exact thing happens to me I'm running wireless as well and I keep disconnecting/reconnecting myself. But I don't have to do it every time I use the internet happens like maybe once or twice a week.

So what are your router & firewall settings? Sounds like you are experiencing a similar prob - but less frequently

iatacs19 · 08-24-2008, 08:13 PM

It's the Wireless Zero Configuration Service. You probably have another wireless service manager that is conflicting with the WZC service.

you need to choose 1 to use, WZC or the one provided with your wifi card.

The_Blob · 08-24-2008, 09:26 PM

It could be your internet provider. Now, the same thing happened to me about 8-9 years ago when I started using cable internet and DSL. It happened about 10 times a day! It drove me nuts and it seems that they totally fix the problem pretty much for my provider right now. It just happens about 1-3 times a month for me now.

Rick · 08-24-2008, 10:33 PM

Since you've already tried changing channels, the problem is most likely with your router. Have a friend/family member bring over their router and test it with your modem and computer.

If you need to buy a new router... get the Linksys WRT54GL and flash the firmware with DDWRT's latest release.

http://www.newegg.com/Product/Produc...82E16833124190

http://www.dd-wrt.com

Also you may want to try updating the firmware on your Netgear router, this may alleviate the issue.

Good luck, let us know how it works out.

GreenThree · 08-25-2008, 09:49 AM

Quote:

Originally Posted by iatacs19

It's the Wireless Zero Configuration Service. You probably have another wireless service manager that is conflicting with the WZC service.

you need to choose 1 to use, WZC or the one provided with your wifi card.

Thanks. How do I choose one?

GreenThree · 08-25-2008, 09:50 AM

Quote:

Originally Posted by The_Blob

It could be your internet provider. Now, the same thing happened to me about 8-9 years ago when I started using cable internet and DSL. It happened about 10 times a day! It drove me nuts and it seems that they totally fix the problem pretty much for my provider right now. It just happens about 1-3 times a month for me now.

OK I will call the internet provider. Thanks

GreenThree · 08-25-2008, 09:51 AM

Quote:

Originally Posted by rickc

Since you've already tried changing channels, the problem is most likely with your router. Have a friend/family member bring over their router and test it with your modem and computer.

If you need to buy a new router... get the Linksys WRT54GL and flash the firmware with DDWRT's latest release.

http://www.newegg.com/Product/Produc...82E16833124190

http://www.dd-wrt.com

Also you may want to try updating the firmware on your Netgear router, this may alleviate the issue.

Good luck, let us know how it works out.

Thats helpful info, thanks

GreenThree · 08-25-2008, 09:51 AM

Quote:

Originally Posted by Laszlo

My wife and I had this problem and it ended up being a wireless telephone. I believe 2.4ghz will cause this. Do you have a wireless phone near the signal? We replaced the phone with a newer model (BBY, actually had a matrix that showed how ghz will cause wireless distruption) and we haven't had the issue since.

The only phones in our apt are cell phones. Thanks

iatacs19 · 08-25-2008, 09:53 AM

Quote:

Originally Posted by GreenThree

Thanks. How do I choose one?

Try this first: (Assuming you have Windows XP)

http://paininthetech.com/2005/10/25/...in-windows-xp/

If it doesn't solve your issue then contact your ISP.

UncleWede · 08-25-2008, 10:36 AM

If you have Windows Vista, it's going to be an uphill battle. I had to go out and buy a new wireless card because the one I initially got was not Windows approved. Now it only happens sometimes. . .I'll be pulling some network cable thru the ceiling this week probably. . .

Neurorad · 08-25-2008, 10:56 AM

Comcast sux.

My Comcast internet connection was out most of yesterday, returned last evening.

UncleWede · 08-25-2008, 04:54 PM

It may, but since OP's wired computer stays up, gotta think it's either the Netgear router or the wireless card. didn't catch which wireless card is installed. . .

RiXst3r · 08-28-2008, 05:59 PM

Quote:

Originally Posted by GreenThree

Not sure what you mean by Vista? Any suggestions?

You are very lucky to not know of the horrors of Vista... when you do see it, run and hide

(seriously though.. its the newest version of windows... Windows Vista...

)

I was gonna say, if your laptop is running Windows Vista, disable all the ipv6 stuff from your network card settings, it screws with some routers... I've had this happen a few times, and disabling ipv6 fixed it.

Also try forcing your router into "B Only" mode, instead of B+G, or whatever it defaults to... this will force everything to use the same protocol.

08-24-2008, 12:37 PM	#1
GreenThree Colonel 216 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	Internet connection keeps on disconnecting! Help PLease Comcast is our internet provider. We have a NetGear router. And one laptop PC with wireless network. The most frutrating thing happens with the wireless internet conneciton though. Every other time we us the computer, the wireless network connection disconnects. Could this be automatic updates, firewall settings, router, provider or possible even PC settings? The only way to fix this is to plug in the cable to the router. And screw around with the settings. And repeatedly plug and unplug the wire until the wire internet connection re-establishes. And then finally I can select wireless again, and it is connected via wireless. So bottom line. This is a major pain to have to do every other time we use the internet. WTF! Help please, ideas, suggestions? THanks guys __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
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08-24-2008, 05:57 PM	#3
GreenThree Colonel 216 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	OK thanks. Good call. I have tired that. I have switched between channel 09 and 11 many times. Still no fix. Anyone have other ideas? __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
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08-24-2008, 06:24 PM	#4
RiXst3r 287 Rep 6,510 Posts Drives: M235i Join Date: Sep 2006 Location: Ohio iTrader: (14)	Vista? Depending on your answer, I have some things to try
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08-24-2008, 08:05 PM	#5
Scorpion Major 166 Rep 1,210 Posts Drives: Nothing Join Date: Aug 2008 Location: Nowhere iTrader: (0)	The same exact thing happens to me I'm running wireless as well and I keep disconnecting/reconnecting myself. But I don't have to do it every time I use the internet happens like maybe once or twice a week.
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08-24-2008, 08:13 PM	#8
iatacs19 Major General 477 Rep 5,319 Posts Drives: 2016 SO M4 Join Date: Sep 2006 Location: Washington, DC iTrader: (8)	It's the Wireless Zero Configuration Service. You probably have another wireless service manager that is conflicting with the WZC service. you need to choose 1 to use, WZC or the one provided with your wifi card. __________________ If only BMWCCA Referral: 385628
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08-24-2008, 09:26 PM	#9
The_Blob Second Lieutenant 503 Rep 298 Posts Drives: 2008 E92 335i Join Date: Dec 2005 Location: Canada iTrader: (0)	It could be your internet provider. Now, the same thing happened to me about 8-9 years ago when I started using cable internet and DSL. It happened about 10 times a day! It drove me nuts and it seems that they totally fix the problem pretty much for my provider right now. It just happens about 1-3 times a month for me now.
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08-24-2008, 10:33 PM	#10
Rick Stackin' Chips 173 Rep 608 Posts Drives: 2008 AW M3 Coupe Join Date: Jan 2008 Location: Santa Monica, CA iTrader: (2)	Since you've already tried changing channels, the problem is most likely with your router. Have a friend/family member bring over their router and test it with your modem and computer. If you need to buy a new router... get the Linksys WRT54GL and flash the firmware with DDWRT's latest release. http://www.newegg.com/Product/Produc...82E16833124190 http://www.dd-wrt.com Also you may want to try updating the firmware on your Netgear router, this may alleviate the issue. Good luck, let us know how it works out. __________________
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08-25-2008, 10:36 AM	#16
UncleWede Long Time Admirer, First Time Owner 18460 Rep 9,428 Posts Drives: G01 X3 M40i Dark Graphite Join Date: Jun 2005 Location: Oxnard, CA iTrader: (0)	If you have Windows Vista, it's going to be an uphill battle. I had to go out and buy a new wireless card because the one I initially got was not Windows approved. Now it only happens sometimes. . .I'll be pulling some network cable thru the ceiling this week probably. . .
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08-25-2008, 10:56 AM	#17
Neurorad Major 89 Rep 1,224 Posts Drives: 2017 340xi Join Date: Feb 2006 Location: Location, Location iTrader: (0)	Comcast sux. My Comcast internet connection was out most of yesterday, returned last evening.
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08-25-2008, 04:54 PM	#18
UncleWede Long Time Admirer, First Time Owner 18460 Rep 9,428 Posts Drives: G01 X3 M40i Dark Graphite Join Date: Jun 2005 Location: Oxnard, CA iTrader: (0)	It may, but since OP's wired computer stays up, gotta think it's either the Netgear router or the wireless card. didn't catch which wireless card is installed. . .
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