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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N54 Turbo Engine / Drivetrain / Exhaust Modifications - 335i > SA assures me that there will be no warranty issues



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      06-01-2009, 11:37 PM   #23
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Quote:
Originally Posted by jzchen View Post
This is an honest person. Everyone else is committing some kind of fraud removing the piggy and then going to the dealer for issues that could be directly caused by it. It is just as bad as the dealer denying warranty for something unrelated to a piggy but because a dealer/BMW supposedly has big pockets people don't realize/think that is what they are doing...

Some have said you have to pay to play, but I think a lot of people are trying to avoid that saying...
Fraud you say?
I'll tell you about fraud. Fraud is a dealer that denies a warranty claim of a fuel pump because a person has replaced their mufflers.

Honesty has absolutely nothing to do with this situation. I think it has to do with being gullible.
I'm honest with my tech because I tell him what I have on my car, but he understands what causes what.
If he sees a car come into the dealer that is stock and being driven by an old lady that needs a fuel pump, he's not going to deny a warranty claim by me or anyone else needing a fuel pump just because we have a tune. That would just be ludicrous but then again, he isn't the rest of the BMW techs.
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      06-01-2009, 11:42 PM   #24
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Quote:
Originally Posted by Mr. 5 View Post
Fraud you say?
I'll tell you about fraud. Fraud is a dealer that denies a warranty claim of a fuel pump because a person has replaced their mufflers.

Honesty has absolutely nothing to do with this situation. I think it has to do with being gullible.
I'm honest with my tech because I tell him what I have on my car, but he understands what causes what.
If he sees a car come into the dealer that is stock and being driven by an old lady that needs a fuel pump, he's not going to deny a warranty claim by me or anyone else needing a fuel pump just because we have a tune. That would just be ludicrous but then again, he isn't the rest of the BMW techs.

you are very lucky to have a tech you can request who knows you and your car, most people do not have that luxury. Treat him well!
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      06-02-2009, 03:07 AM   #25
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Quote:
Originally Posted by Mr. 5 View Post
Here's the problem...
The SA can promise you the world, but the TECH is the guy that denies your warranty.

The tech is the guy that works on your car.
The tech is the guy that notices what caused the problem.
The tech is the guy that sees what bolts have been taken off and what has been messed around with.

If anyone from BMW engineering just happens to visit the dealer that day and see a tech doing warranty work on a car that has no cats and is an inch off the gound, who do you think will be in trouble? You guessed it--the tech.


Here's some advice...Find the tech and get the same statement from him/her.
If you don't know one, find one or take your mods off the car.
That is his/her responsibility....
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      06-02-2009, 03:35 AM   #26
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Quote:
Originally Posted by jzchen View Post
This is an honest person. Everyone else is committing some kind of fraud removing the piggy and then going to the dealer for issues that could be directly caused by it. It is just as bad as the dealer denying warranty for something unrelated to a piggy but because a dealer/BMW supposedly has big pockets people don't realize/think that is what they are doing...

Some have said you have to pay to play, but I think a lot of people are trying to avoid that saying...
I did say dealers are wrong too. In this case the dealer hasn't done anything wrong, yet. As my Priest at my old Church said about the war in Iraq, "Do you slap a child on the hand before he does anything wrong and say you were going to do something wrong, or are you going to wait until that child actually does something wrong to punish him?"

My wife is in Cleveland, my son and I are here. I didn't mean to say I'm not guilty of fighting back, but at some point it has got to end....

Last edited by jzchen; 06-02-2009 at 05:02 AM.. Reason: Quote not exactly right.
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      06-02-2009, 11:30 AM   #27
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Quote:
Originally Posted by jzchen View Post
I did say dealers are wrong too. In this case the dealer hasn't done anything wrong, yet. As my Priest at my old Church said about the war in Iraq, "Do you slap a child on the hand before he does anything wrong and say you were going to do something wrong, or are you going to wait until that child actually does something wrong to punish him?"

My wife is in Cleveland, my son and I are here. I didn't mean to say I'm not guilty of fighting back, but at some point it has got to end....
I could see your side of the story if tuned N54's were running in to the dealerships for blown turbos, asking to get them replaced. At that point you ran the risk of pushing your turbos too far, and you should pay to play. But the main reason any of the 335's are in the shop are for the hpfp replacement or the wastegate rattle. All manufacture defects, and have nothing to do with tuning.
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      06-02-2009, 11:37 AM   #28
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Quote:
Originally Posted by Philritter21 View Post
Ehh, Im 90% through the warranty, really busy the next few days, and have to have it serviced before thursday when I leave on a 2000 mile trip. I wont have time to take it out.
well it's too late now-you've already spilled the beans.

SA: "Yeah don't worry about it." [enters "Customer has piggyback tuning box installed" into the computer.] [rubs hands together in anticipation of JB2 joyride and snickers evilly "heh, heh, heh."]
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      06-02-2009, 02:42 PM   #29
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Wow !!

a tech can actually have your warranty voided ???
i was talking to a guy at my dealer and he said it a corporate decision ..

who's right ?
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      06-02-2009, 03:20 PM   #30
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I don't care if your SA is your father. He's full of crap.

Take out all mods before going in.
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      06-02-2009, 08:18 PM   #31
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Quote:
Originally Posted by RambleJ View Post
I could see your side of the story if tuned N54's were running in to the dealerships for blown turbos, asking to get them replaced. At that point you ran the risk of pushing your turbos too far, and you should pay to play. But the main reason any of the 335's are in the shop are for the hpfp replacement or the wastegate rattle. All manufacture defects, and have nothing to do with tuning.
While I understand that there have been issues with these two parts and BMW has addressed the HPFP with a longer warranty. I can safely say that while it is easier to have high pressure and lower flow, it is harder to have high pressure and higher flow. Would you want to pay for someone's high pressure fuel pump knowing it was working harder than it was planned for? You are definitely using more fuel to get more power...

I don't know enough about wastegates to comment.
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      06-05-2009, 10:03 PM   #32
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      06-05-2009, 10:14 PM   #33
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Quote:
Originally Posted by Philritter21 View Post
Hey guys

I have an 07 coupe with 1.30 and a JB2. I dont have much warranty remaining, so it doesnt really matter to me, but I mentioned, when scheduling the apt, that I have the JB installed, and my SA assured me that unless it is directly causing whatever needs to be fixed, the warranty was a whole will stand. I mentioned that numerous other people had theirs unconditionally revoked, and he said I wont have to worry about that. Wishful thinking? Like I said before, the warranty is almost up and I am purchasing the car when the lease expires, and business is going surprisingly well this year so I am ready to pay to play if need be. I am just curious if what he said will happen will actually be the case.

((Update))

SA called me yesterday...

To tell me that my car is ready and waiting to be picked up! After reading what everyone was saying, I was expecting there to be an issue, even though I was assured, but the car is back in my hands, fully jb2r'd, bypassed, and fitted with a custom fabricated dual cone intake. He said there is no way he or the techs would raise any issues unless it was painfully obvious the tune had caused the issues.
What dealership is this?
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      06-06-2009, 12:11 AM   #34
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Performance modifications have always been a dealer by dealer thing. Some have a bug in their ass, and some are actually enthusiasts themselves. Not just with bmw either. Ford's are the same way, and I'm sure many others. It is always best to ask first, even if it isn't in writing. They have no reason to lie to you before the crime. I always ask a tech about the general feeling the dealership takes towards these matters, and if it's not good, they tell you. No biggie.
Now then, when I asked a tech at my bmw dealer, he asked me what I had in mind and then proceeded to tell me that they do warranty work on supercharged E46 M3's. It was almost as if he was saying, "Does that answer your question?"
The techs do know what causes the problem usually, and they know where the burden of proof lies. They don't really have as much reason to try and screw you as some of the conspiracy theorists would have us believe.
Major catastrophic failure is one thing, little piss-ant warranty issues that happen with every car are quite another.
My sstt was in full view under the hood when I took it in for a hard
cold-starting issue, among other things. Needless to say, my hpfp was replaced and nary a word of any tuning device. Guess he wasn't lieing.
They know why the pump went bad! They're bad pumps!
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      06-06-2009, 12:17 AM   #35
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Quote:
Originally Posted by jzchen View Post
While I understand that there have been issues with these two parts and BMW has addressed the HPFP with a longer warranty. I can safely say that while it is easier to have high pressure and lower flow, it is harder to have high pressure and higher flow. Would you want to pay for someone's high pressure fuel pump knowing it was working harder than it was planned for? You are definitely using more fuel to get more power...

I don't know enough about wastegates to comment.
you did buy a sports car didnt you? did you buy it because its sporty and you want to enjoy it or do you just wanna look nice driving through town?

those who buy this car do so because they enjoy the style and the performance aspect of the car. the pumps go out when the car has never had any mods done to it to begin with.

i beat my late rsx-s with a 7800 redline to 8500rpm repeatedly after I got an ecu for it and nothing ever broke. the car should run like a champ no matter how hard you push it.
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      06-06-2009, 12:21 AM   #36
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Quote:
Originally Posted by gotturbo View Post
Performance modifications have always been a dealer by dealer thing. Some have a bug in their ass, and some are actually enthusiasts themselves. Not just with bmw either. Ford's are the same way, and I'm sure many others. It is always best to ask first, even if it isn't in writing. They have no reason to lie to you before the crime. I always ask a tech about the general feeling the dealership takes towards these matters, and if it's not good, they tell you. No biggie.
Now then, when I asked a tech at my bmw dealer, he asked me what I had in mind and then proceeded to tell me that they do warranty work on supercharged E46 M3's. It was almost as if he was saying, "Does that answer your question?"
The techs do know what causes the problem usually, and they know where the burden of proof lies. They don't really have as much reason to try and screw you as some of the conspiracy theorists would have us believe.
Major catastrophic failure is one thing, little piss-ant warranty issues that happen with every car are quite another.
My sstt was in full view under the hood when I took it in for a hard
cold-starting issue, among other things. Needless to say, my hpfp was replaced and nary a word of any tuning device. Guess he wasn't lieing.
They know why the pump went bad! They're bad pumps!
I asked my SA the first time I brought my car in too.. he told me flat out that they would void my warranty even if it was just an intake. I said once the modding begins its :finger: and I'm out!
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      06-06-2009, 11:51 AM   #37
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What dealership is this?
Its within 3 hours of Chicagoland... I think..
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      06-06-2009, 01:22 PM   #38
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Quote:
Originally Posted by Philritter21 View Post
((Update))

SA called me yesterday...

To tell me that my car is ready and waiting to be picked up! After reading what everyone was saying, I was expecting there to be an issue, even though I was assured, but the car is back in my hands, fully jb2r'd, bypassed, and fitted with a custom fabricated dual cone intake. He said there is no way he or the techs would raise any issues unless it was painfully obvious the tune had caused the issues.
Well, don't be smug. What, "everyone was saying," to you here was largely good advice. You merely dodged a bullet. With the time you spent posting and responding to this thread, you could have pulled the tune and intake.
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      06-06-2009, 01:28 PM   #39
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      06-06-2009, 04:33 PM   #40
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I just came back from my dealership and spoke to a service advisor there and he told me what they don't care about and what will definitely void your warranty. Exhaust, intercooler, intake and bov should be ok. Dp and anything messing with the ecu is a no no. Except if it's a Dinan product. He is a car enthusiast too, so he told me what product he usually see on customers cars. When I mentioned intercooler, he told me BMW should have one available now, which I didn't see on their website.
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