Getting Herb Chambers to Replace HPFP before the engine spits out the code.

bostonrussian · 08-13-2009, 04:42 PM

So I have the dreaded 'long crank' and Herb Chambers Boston has told me 'we can't replicate'. The engine doesn't spit out any codes yet but I don't want to be caught on an NYC ->Boston trip with limp mode.

I strongly suspect that even when I leave the car there overnight, when the valet goes to bring it to the mechanics, they have a hard time starting it, but by the time the mechanic attempts to restart it, the problem has already gone away.

Is there any advice you can give me? Has anyone had experience with getting HC to admit they pretty much know what the problem is regardless of engine codes? Is there a bulletin I can print out?

jpsum · 08-13-2009, 04:55 PM

good luck with HC. They are pretty hopeless.

bostonrussian · 08-14-2009, 12:40 PM

my car wouldn't start for about 5 minutes. Still no error codes. And their bmw rentals are 3 weeks out. Terrific. just freaking terrific.

BMWjames · 08-14-2009, 12:50 PM

you should go to a different dealership.

virtualbong · 08-14-2009, 01:10 PM

I haven't taken my car in for service yet, but I think BMW Gallery of Norwood is the best place around.

TwnTrboCAT1212 · 08-14-2009, 01:43 PM

Yea Tulley and Herb Chambers both suck. Tulley's SA's all suck and HC takes forever to get an appointment and a loaner car. I'd say go to Gallery or Peabody.

RedSled · 08-14-2009, 02:16 PM

talk to Paul Chello. He is the Service Manager. Good guy

TL · 08-14-2009, 05:40 PM

Yea HC loaners are like that and they are poorly taken care of (ie scratches & dents)....i had to wait 3 weeks too.

TL · 08-14-2009, 05:43 PM

Quote:

Originally Posted by RedSled

talk to Paul Chello. He is the Service Manager. Good guy

Paul's the Director and Mike is the manager. I had to deal with both of them to a couple of months back....

http://www.e90post.com/forums/showthread.php?t=239917

Arustik1 · 08-14-2009, 06:19 PM

Pauls an asshole....hate that fucker

Arustik1 · 08-14-2009, 06:20 PM

Then again, I did take him to court

lmao

BMWFanboy · 08-15-2009, 12:15 PM

Quote:

Originally Posted by Arustik1

Pauls an asshole....hate that fucker

LOL, he never answers his phone and wouldn't respond to my voicemails. His assistant bitch or whatever claimed he had no messages...right.

BMWFanboy · 08-15-2009, 12:17 PM

Quote:

Originally Posted by TwnTrboCAT1212

Yea Tulley and Herb Chambers both suck. Tulley's SA's all suck and HC takes forever to get an appointment and a loaner car. I'd say go to Gallery or Peabody.

Yeah, pretty pathetic, I figured I bought my car from them so they would accommodate me, but no. I went to another dealer and they paid for a rental without a hassle.

jopa489 · 08-15-2009, 02:06 PM

I dunno why any of you guys still go to HC for service.

Seems like it's one problem after another with them.

08-13-2009, 04:42 PM	#1
bostonrussian Enlisted Member 4 Rep 49 Posts Drives: 2007 e92 mt ZSP No IDrive Join Date: Mar 2009 Location: Boston iTrader: (0)	Getting Herb Chambers to Replace HPFP before the engine spits out the code. So I have the dreaded 'long crank' and Herb Chambers Boston has told me 'we can't replicate'. The engine doesn't spit out any codes yet but I don't want to be caught on an NYC ->Boston trip with limp mode. I strongly suspect that even when I leave the car there overnight, when the valet goes to bring it to the mechanics, they have a hard time starting it, but by the time the mechanic attempts to restart it, the problem has already gone away. Is there any advice you can give me? Has anyone had experience with getting HC to admit they pretty much know what the problem is regardless of engine codes? Is there a bulletin I can print out?
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08-13-2009, 04:55 PM	#2
jpsum Major 286 Rep 1,088 Posts Drives: 2010 TSX Join Date: Dec 2008 Location: New Haven area iTrader: (4)	good luck with HC. They are pretty hopeless.
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08-14-2009, 12:40 PM	#3
bostonrussian Enlisted Member 4 Rep 49 Posts Drives: 2007 e92 mt ZSP No IDrive Join Date: Mar 2009 Location: Boston iTrader: (0)	and today my car wouldn't start for about 5 minutes. Still no error codes. And their bmw rentals are 3 weeks out. Terrific. just freaking terrific.
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08-14-2009, 12:50 PM	#4
BMWjames Lieutenant Colonel 93 Rep 1,670 Posts Drives: E90 Join Date: May 2009 Location: USA iTrader: (45)	you should go to a different dealership.
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08-14-2009, 01:10 PM	#5
virtualbong Lieutenant Colonel 113 Rep 1,766 Posts Drives: 2015 BMW X5 MSport Join Date: Jun 2009 Location: Boston, MA iTrader: (2)	I haven't taken my car in for service yet, but I think BMW Gallery of Norwood is the best place around. __________________ 2015 BMW X5 35i M-Sport (White/Brown) - 4/16/18 (Current) 2011 BMW 550i M-Sport (Jet Black/Cinnamon Brown) - 4/30/14 \| 2007 BMW 328xi e92 (Jet Black/Coral Red) - PAST \| 2005 Infiniti G35 Coupe (Ivory White/Stone) - PAST \| 2005 Acura TSX (Obsidian Black/Black) - PAST \| 1998 Acura Integra (Black/Black) - PAST
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08-14-2009, 01:43 PM	#6
TwnTrboCAT1212 The Moose Whisperer 22 Rep 406 Posts Drives: '08 E92 GIAC S1 335xi 6-MT Join Date: Oct 2008 Location: Massachusetts iTrader: (2)	Yea Tulley and Herb Chambers both suck. Tulley's SA's all suck and HC takes forever to get an appointment and a loaner car. I'd say go to Gallery or Peabody.
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08-14-2009, 02:16 PM	#7
RedSled Second Lieutenant 15 Rep 245 Posts Drives: 335 M Sport Join Date: Jul 2009 Location: Boston, MA iTrader: (4)	talk to Paul Chello. He is the Service Manager. Good guy
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08-14-2009, 05:40 PM	#8
TL Brigadier General 284 Rep 3,102 Posts Drives: Happy on H&R coil overs Join Date: Jan 2009 Location: The Hub iTrader: (3) Garage List 2008 335xi [1.00]	Yea HC loaners are like that and they are poorly taken care of (ie scratches & dents)....i had to wait 3 weeks too. __________________ 2008 E92 335xi ------->Links to my Mods: H&R Street Performance Coil Overs \|\| 19" Alufelgen CS7 \|\| Interior Swap: Black to Coral Red My Website \|\| My Flickr \|\| My Tumblr \|\| My Twitter\|\| My Facebook\|\| My 500px
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08-14-2009, 06:19 PM	#10
Arustik1 HYEPWR 102 Rep 2,868 Posts Drives: E46 M3 Join Date: Oct 2007 Location: Mesa, AZ iTrader: (3) Garage List 2007 E92 335i [0.00]	Pauls an asshole....hate that fucker __________________ 2002 330ci Titanium Silver / Gray 2005 X5 3.0i Black Sapphire Metallic / Black 2002 M3 Laguna Seca Blue / Black 2001 M5 Jet Black / Black
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08-14-2009, 06:20 PM	#11
Arustik1 HYEPWR 102 Rep 2,868 Posts Drives: E46 M3 Join Date: Oct 2007 Location: Mesa, AZ iTrader: (3) Garage List 2007 E92 335i [0.00]	Then again, I did take him to court lmao __________________ 2002 330ci Titanium Silver / Gray 2005 X5 3.0i Black Sapphire Metallic / Black 2002 M3 Laguna Seca Blue / Black 2001 M5 Jet Black / Black
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08-15-2009, 02:06 PM	#14
jopa489 Major General 124 Rep 6,594 Posts Drives: Anything with Wheels Join Date: Mar 2009 Location: USA iTrader: (9)	I dunno why any of you guys still go to HC for service. Seems like it's one problem after another with them. __________________ X7 LCI // Incoming C7 ZR1 ZTK // Sebring + TRX // Hydro + Raptor Gen1 Roush // Tuxedo
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