Dropped off the 335i at the dealership...

ClarkGriswold · 01-20-2010, 02:21 PM

I took my car in for long cranking issues. I figure its most likely the fuel pump, but last time I took it in for this, they told me they couldn't find anything wrong.

When I dropped off my car, I asked my SA to update my software to the most current version, but he said they won't do it unless something is wrong, because BMW says an unneeded update could screw things up.

Anyone heard of this? It defies all logic. I hope I am not being lied to.

XLR8MF · 01-20-2010, 02:29 PM

BMW actually gets billed by the tech for updating DME. BMW North America only updates to reslove issues. So he is right in the since that they only update for problems but the logic of not doing so can cause more problems is certailny BS. The real reason is $.

zhangzeyuandss · 01-20-2010, 02:30 PM

Quote:

Originally Posted by coldasicex5

Hopefully they hear your long cranks.. One dealership claimed they didnt, which was BS.. I took videos and times of my cranks and got it replaced right away at another dealership

you just have to show them it really happen. and let them know u are angry about it. if you play nice card. they will just play you around which i think is really sad though..

TurboSid · 01-20-2010, 03:14 PM

my SA said the same thing. u have to tell them there's a service bulletin about it.

scottp999 · 01-20-2010, 03:15 PM

In other software areans, fixes can mess up other things.

One large software maker I work with has "hotfixes" that will ruin earlier hotfixes, and will require you to re-install the earlier fixes. In addition, they have found that some hotfixes break other parts of the software and have come out with hotfixes for hotfixes.

If it ain't broke, or someone isn't complaining loud, don't fix it.

shifterboy45 · 01-20-2010, 06:36 PM

I guess when you have a customer standing in front of you saying -- hey my nav and bluetooth worked before i brought the car in -- WTF!!

what the hell did you guys do to my car ???

Could be one scenario some service advisors face after updating software ...

maybe thats why the dealer is reluctant to apply any changes the cars I level ???

not the best answer but....

ClarkGriswold · 01-22-2010, 04:57 PM

Well, I got a call from the dealership. Just like everyone within the sound of my voice knew, it was the HPFP that needed to be replaced. It only took them 2.5 days and 2 visits to figure out what I already knew.

It will be great when I don't have to tip-toe around the dealer, and can have the car serviced by who I want.

Rockstarr · 01-22-2010, 06:18 PM

I know the feeling. I just dropped of my car this morning (8:00 am) to update the software and it won't be ready until noon tomorrow.

Does it really take 8 hours to reprogram the cars??

01-20-2010, 02:21 PM	#1
ClarkGriswold Private First Class 8 Rep 113 Posts Drives: BMW 335i, Audi Q7 Join Date: May 2008 Location: Las Vegas iTrader: (0)	Dropped off the 335i at the dealership... I took my car in for long cranking issues. I figure its most likely the fuel pump, but last time I took it in for this, they told me they couldn't find anything wrong. When I dropped off my car, I asked my SA to update my software to the most current version, but he said they won't do it unless something is wrong, because BMW says an unneeded update could screw things up. Anyone heard of this? It defies all logic. I hope I am not being lied to.
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01-20-2010, 02:29 PM	#2
XLR8MF Captain 28 Rep 631 Posts Drives: 335i sedan 2008 Join Date: Oct 2007 Location: Mesa iTrader: (6)	BMW actually gets billed by the tech for updating DME. BMW North America only updates to reslove issues. So he is right in the since that they only update for problems but the logic of not doing so can cause more problems is certailny BS. The real reason is $.
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01-20-2010, 03:14 PM	#4
TurboSid Brigadier General 1147 Rep 3,269 Posts Drives: 2022 M4Cx BSM/FR Join Date: Apr 2008 Location: Florida iTrader: (4) Garage List 2008 335i [0.00]	my SA said the same thing. u have to tell them there's a service bulletin about it. __________________ 2022 BSM/FR M4 Competition X-Drive 2017 MW/SO M4 ZCP [SOLD] • 2015 MW/SO M4 M-DCT FBO [SOLD] • 2011 AW/CR 335is DCT FBO [SOLD] • 2008 AW/CR 335i 6MT FBO [SOLD]
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01-20-2010, 03:15 PM	#5
scottp999 Brigadier General 136 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	In other software areans, fixes can mess up other things. One large software maker I work with has "hotfixes" that will ruin earlier hotfixes, and will require you to re-install the earlier fixes. In addition, they have found that some hotfixes break other parts of the software and have come out with hotfixes for hotfixes. If it ain't broke, or someone isn't complaining loud, don't fix it.
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01-20-2010, 06:36 PM	#6
shifterboy45 Major 23 Rep 1,179 Posts Drives: 2009 335i Coupe Join Date: Feb 2009 Location: North by Northwest iTrader: (0)	Update BS?? I guess when you have a customer standing in front of you saying -- hey my nav and bluetooth worked before i brought the car in -- WTF!! what the hell did you guys do to my car ??? Could be one scenario some service advisors face after updating software ... maybe thats why the dealer is reluctant to apply any changes the cars I level ??? not the best answer but....
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01-22-2010, 04:57 PM	#7
ClarkGriswold Private First Class 8 Rep 113 Posts Drives: BMW 335i, Audi Q7 Join Date: May 2008 Location: Las Vegas iTrader: (0)	Well, I got a call from the dealership. Just like everyone within the sound of my voice knew, it was the HPFP that needed to be replaced. It only took them 2.5 days and 2 visits to figure out what I already knew. It will be great when I don't have to tip-toe around the dealer, and can have the car serviced by who I want.
	Appreciate 0 Quote

01-22-2010, 06:18 PM	#8
Rockstarr Private 4 Rep 79 Posts Drives: 2020 F33 440ix Join Date: Feb 2009 Location: NJ iTrader: (2)	I know the feeling. I just dropped of my car this morning (8:00 am) to update the software and it won't be ready until noon tomorrow. Does it really take 8 hours to reprogram the cars??
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