Favorite BMW Service Center in Boston Area

ska///235i · 01-23-2010, 12:13 AM

all,
On my last service at peabody (brake fluid change) SA said they normally don't give loaners for services that are under 2-3 hours. Is this really the case? 4 years at Peabody and they've always given my a loaner for all type of services....maybe a new thing?

Kev · 01-23-2010, 03:31 AM

Quote:

Originally Posted by ska325xi

all,
On my last service at peabody (brake fluid change) SA said they normally don't give loaners for services that are under 2-3 hours. Is this really the case? 4 years at Peabody and they've always given my a loaner for all type of services....maybe a new thing?

They try to pull that on me once as well, but I told them to go fly a kite.

ska///235i · 01-23-2010, 02:41 PM

whats up Kev...hows seattle?

Yea, funny thing is that they told me at my last service (warranty ends)...anyhow there service is still great.

Kev · 01-23-2010, 06:03 PM

Quote:

Originally Posted by ska325xi

whats up Kev...hows seattle?

Yea, funny thing is that they told me at my last service (warranty ends)...anyhow there service is still great.

Seattle is not bad, just that work is super busy with tons of sick patients...... That's what I get for working at the county hospital

I still like Peabody's service a lot. In fact, I just got an email from Dave reminding me to take my car in for the yearly scheduled service even I moved out of state.

jaeck · 01-24-2010, 02:12 AM

I have a naive question for me to make sure. So far, I have been used HC boston for the sake of convenience, but their service was "TERRIBLE."

Can I go to other service centers, say Peabody, even though I bought mine from HC? Any disadvantages?

ibeclueless · 01-24-2010, 03:31 AM

Quote:

Originally Posted by jaeck

I have a naive question for me to make sure. So far, I have been used HC boston for the sake of convenience, but their service was "TERRIBLE."

Can I go to other service centers, say Peabody, even though I bought mine from HC? Any disadvantages?

i bought my car from HC Boston but i serviced at BMW Gallery in Norwell because it is closer to my home.

BMWjames · 01-24-2010, 10:59 AM

Quote:

Originally Posted by jaeck

I have a naive question for me to make sure. So far, I have been used HC boston for the sake of convenience, but their service was "TERRIBLE."

Can I go to other service centers, say Peabody, even though I bought mine from HC? Any disadvantages?

I have switched where I take my car in and the dealers never care. They are actually quite helpful and nice when you say you are switching to them from a different dealer.

MetsFan · 01-26-2010, 06:04 PM

I just picked up my car from the Centennial Drive location and found out my car had been washed even though I specified no wash

I got it detailed by Ryan at Unique Car Care last October so I hope they didn't swirl it up again. I'll have to wait until the morning to see it in the sun.

ejheverest · 01-27-2010, 09:12 PM

BMW of Peabody, don't let them wash your car, had mixed reviews from SA's depends on the day.

jopa489 · 01-27-2010, 11:05 PM

Quote:

Originally Posted by MetsFan

I just picked up my car from the Centennial Drive location and found out my car had been washed even though I specified no wash

I got it detailed by Ryan at Unique Car Care last October so I hope they didn't swirl it up again. I'll have to wait until the morning to see it in the sun.

They never wash when I ask them not to. My SA knows now, I barely even have to remind her.

Initially, I put a friendly sticky note right in the gauge cluster. It may seem like overkill, but it ensures the tech knows and doesn't just run it through.

MetsFan · 01-28-2010, 10:02 AM

Quote:

Originally Posted by jopa489

They never wash when I ask them not to. My SA knows now, I barely even have to remind her.

Initially, I put a friendly sticky note right in the gauge cluster. It may seem like overkill, but it ensures the tech knows and doesn't just run it through.

So I checked it in the sun yesterday and it's reallybad. There are swirls everywhere. It looks like they took a dirty brush and washed my car with it

It sucks when you try to take such good care of it and then they ruin it in a 10 minute wash.

They won't let me take it somewhere else and pay for it either. They said they have an in house detailer to fix it for me. Any experience with their those guys? I don't know what to do now with all the horror threads I've been reading.

jopa489 · 01-28-2010, 04:04 PM

Quote:

Originally Posted by MetsFan

So I checked it in the sun yesterday and it's reallybad. There are swirls everywhere. It looks like they took a dirty brush and washed my car with it

It sucks when you try to take such good care of it and then they ruin it in a 10 minute wash.

They won't let me take it somewhere else and pay for it either. They said they have an in house detailer to fix it for me. Any experience with their those guys? I don't know what to do now with all the horror threads I've been reading.

Don't do it. They will use a pile of filling glaze to make the car look immaculate for a few weeks. Once it washes off, you'll be back at square one (or worse).

MetsFan · 01-28-2010, 04:37 PM

Quote:

Originally Posted by jopa489

Don't do it. They will use a pile of filling glaze to make the car look immaculate for a few weeks. Once it washes off, you'll be back at square one (or worse).

Dang, thanks for the heads up. I'm supposed to bring it in tomorrow for them to take a look at the damage. I'll try to convince to let me take it back to Ryan, but we'll see.

MetsFan · 01-31-2010, 06:00 PM

No luck. I spoke to the spa manager and he said he would spend 8-10 hours to get it back to where it was. My service advisor said it somewhere else would be an "added cost" so it's either their detailer or nothing

Kev · 01-31-2010, 06:28 PM

Quote:

Originally Posted by MetsFan

No luck. I spoke to the spa manager and he said he would spend 8-10 hours to get it back to where it was. My service advisor said it somewhere else would be an "added cost" so it's either their detailer or nothing

Take it to Rick or Ryan to get it fixed

jopa489 · 02-01-2010, 06:37 PM

Quote:

Originally Posted by Kev

Take it to Rick or Ryan to get it fixed

+1.

I'm a detailing enthusiast, but Rick/Ryan would be the only other guys within 200mi I'd let touch my paint. Top notch work all around, they're the only ones around here (that I know of) who do it right.

Despite what SA's may believe, dealer detailers tend to know nothing about the art of paint correction. I have yet to hear of a dealer doing a job even half as good as an independent who knows what he's doing - and many times they do more harm than good.

01-23-2010, 12:13 AM	#23
ska///235i ***** noob 1414 Rep 10,477 Posts Drives: 325xi>M235i>428GCx Mspor Join Date: Sep 2005 Location: Boston iTrader: (34) Garage List 2006 325xi [0.00]	all, On my last service at peabody (brake fluid change) SA said they normally don't give loaners for services that are under 2-3 hours. Is this really the case? 4 years at Peabody and they've always given my a loaner for all type of services....maybe a new thing? __________________ 2006 325xi (Sold) 2014 M235I (Current) 2015 428xi Gran Coupe (STB)
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01-23-2010, 02:41 PM	#25
ska///235i ***** noob 1414 Rep 10,477 Posts Drives: 325xi>M235i>428GCx Mspor Join Date: Sep 2005 Location: Boston iTrader: (34) Garage List 2006 325xi [0.00]	whats up Kev...hows seattle? Yea, funny thing is that they told me at my last service (warranty ends)...anyhow there service is still great. __________________ 2006 325xi (Sold) 2014 M235I (Current) 2015 428xi Gran Coupe (STB)
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01-24-2010, 02:12 AM	#27
jaeck Course III Grad Student at the TECH 0 Rep 49 Posts Drives: '08 E92 M3 Join Date: Aug 2008 Location: Cambridge, MA iTrader: (0)	I have a naive question for me to make sure. So far, I have been used HC boston for the sake of convenience, but their service was "TERRIBLE." Can I go to other service centers, say Peabody, even though I bought mine from HC? Any disadvantages?
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01-26-2010, 06:04 PM	#30
MetsFan Lieutenant 96 Rep 440 Posts Drives: 2013 G37x Join Date: May 2009 Location: MA iTrader: (1) Garage List 2007 BMW 328xi [0.00]	I just picked up my car from the Centennial Drive location and found out my car had been washed even though I specified no wash I got it detailed by Ryan at Unique Car Care last October so I hope they didn't swirl it up again. I'll have to wait until the morning to see it in the sun. Last edited by MetsFan; 01-26-2010 at 06:10 PM..
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01-27-2010, 09:12 PM	#31
ejheverest First Lieutenant 29 Rep 395 Posts Drives: E90 SG 330i Join Date: Nov 2006 Location: Mass, NH, Maine, Virginia iTrader: (0)	BMW of Peabody, don't let them wash your car, had mixed reviews from SA's depends on the day. __________________ SOLD......E90 SG, ColdWeather Pckg, Sport Pckg, Logic7,H R Sports, Rogue Ikon, M sport shift knob/boot
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01-31-2010, 06:00 PM	#36
MetsFan Lieutenant 96 Rep 440 Posts Drives: 2013 G37x Join Date: May 2009 Location: MA iTrader: (1) Garage List 2007 BMW 328xi [0.00]	No luck. I spoke to the spa manager and he said he would spend 8-10 hours to get it back to where it was. My service advisor said it somewhere else would be an "added cost" so it's either their detailer or nothing
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