Dealership That Doesn't Update Software

eclipsor · 03-19-2010, 08:45 AM

I'm sitting in the dealership lounge right now, waiting for a few bulbs to be replaced on my 2008 335xi. I asked to have the software version checked, as well, but my SA told me that it would be at least one hour's worth of labor ($125) and would not be covered under warranty. I asked if any software updates had been performed on my car in the past, and he looked through the history and said no. Evidently, this dealership doesn't update the software when a new version is released from BMW. They will only update if you're throwing codes relating to to the software version. I asked if they would update at my request, and he had to check with the shop foreman who informed him that it would be possible, but it would cost me $250. lol.

Is this all normal?

2kaccordocoupe · 03-19-2010, 08:56 AM

Nope, you are getting ripped to find out the current version.

You can check the software version yourself. Have them read your keyfob and get a 2 page print out. Look for the integration level line item and match it up to the following pdf.

http://www.bmwtis.com/tsb/attachment...ata_Status.pdf

To get an update yes you need to have a reason or complaint. That being said once you know your current version you maybe able to search e90post for a complaint or issue that someone has had and been addressed with an update.

Funkmob · 03-19-2010, 10:00 AM

When i asked my dealer for a update , he told me they only update when there is a problem. If i really wanted a update without there beeing a problem , they would do it , but he said there would be a risk that some of the electronics or computers in the car could get destroyed during the update. They would not be responsible for those problems , cause i insisted on a update. He said they were updating a 7 series for a customer who asked for it , and they already had for 4000 euro of damage.

A few weeks later i had a minor issue , they solved it and updated the software , with no computers or electronics crashing

Alpina_B3_Lux · 03-19-2010, 11:09 AM

Quote:

Originally Posted by 2kaccordocoupe

Nope, you are getting ripped to find out the current version.

You can check the software version yourself. Have them read your keyfob and get a 2 page print out. Look for the integration level line item and match it up to the following pdf.

http://www.bmwtis.com/tsb/attachment...ata_Status.pdf

To get an update yes you need to have a reason or complaint. That being said once you know your current version you maybe able to search e90post for a complaint or issue that someone has had and been addressed with an update.

+1

The most recent version of the BMW software is ISTA/P 37.0 which I should obtain next Monday. Depending on your options (satnav etc.), the update procedure can take between 2.5-4 hours. My dealer charges around 200 EUR for that (as in my case there's no complaint but I rather want to erase my current tuning flash).

Alpina_B3_Lux

JayKay335i · 03-19-2010, 12:05 PM

Theres no reason to update unless you're having problems.

Ajvar · 03-19-2010, 02:17 PM

I have to update my software, if i want to run giac stage 2...

onefastman · 03-20-2010, 08:34 PM

seems odd, guess I will have to pay for it and hope it solves the problems

Syndicategt · 03-20-2010, 08:40 PM

My dealer wants to update because I'm having the new HPFP installed. They say the software as well as the pump are causing a lot of issues. My problem is, I have catted DP's and I hear the new software throws a CEL. I wonder if I can just request to not have the update and just the HPFP.

JayKay335i · 03-20-2010, 09:44 PM

Quote:

Originally Posted by Syndicategt

My dealer wants to update because I'm having the new HPFP installed. They say the software as well as the pump are causing a lot of issues. My problem is, I have catted DP's and I hear the new software throws a CEL. I wonder if I can just request to not have the update and just the HPFP.

Apparently the latest bulletin requires a software update.

Bimmer This · 03-20-2010, 10:11 PM

Quote:

Originally Posted by JayKay335i

Theres no reason to update unless you're having problems.

+1. I've also asked for updates but they won't do it unless there's a problem. I wonder why?

You figured that they would always want the latest and greatest software in every car?

onefastman · 03-21-2010, 12:50 AM

It takes time and they are always swamped. As to the guy with catted dp's, if you heard it throws codes tell them you dont want it. They upgeraded my spftware and have not been able to get rid of the 2c31 codes since (December upgrade). I will be back to get the new one as per terrys advice.

hun77777 · 03-21-2010, 06:48 AM

if you really want to get your software updated, just go to SA and say your nav froze up when dialing and you get WG rattle in the morning. they will do it for you because they have to update the software to fix those problems...

03-19-2010, 08:45 AM	#1
eclipsor Private First Class 8 Rep 106 Posts Drives: 2008 335xi Coupe Join Date: Oct 2007 Location: NoVA iTrader: (1)	Dealership That Doesn't Update Software I'm sitting in the dealership lounge right now, waiting for a few bulbs to be replaced on my 2008 335xi. I asked to have the software version checked, as well, but my SA told me that it would be at least one hour's worth of labor ($125) and would not be covered under warranty. I asked if any software updates had been performed on my car in the past, and he looked through the history and said no. Evidently, this dealership doesn't update the software when a new version is released from BMW. They will only update if you're throwing codes relating to to the software version. I asked if they would update at my request, and he had to check with the shop foreman who informed him that it would be possible, but it would cost me $250. lol. Is this all normal?
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03-19-2010, 08:56 AM	#2
2kaccordocoupe Brigadier General 1286 Rep 4,703 Posts Drives: Former ///M Driver Join Date: Nov 2008 Location: The 6ix iTrader: (2)	Nope, you are getting ripped to find out the current version. You can check the software version yourself. Have them read your keyfob and get a 2 page print out. Look for the integration level line item and match it up to the following pdf. http://www.bmwtis.com/tsb/attachment...ata_Status.pdf To get an update yes you need to have a reason or complaint. That being said once you know your current version you maybe able to search e90post for a complaint or issue that someone has had and been addressed with an update. Last edited by 2kaccordocoupe; 03-19-2010 at 09:04 AM..
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03-19-2010, 10:00 AM	#3
Funkmob First Lieutenant 22 Rep 306 Posts Drives: 335i E92 space grey Join Date: Oct 2009 Location: Belgium iTrader: (0)	When i asked my dealer for a update , he told me they only update when there is a problem. If i really wanted a update without there beeing a problem , they would do it , but he said there would be a risk that some of the electronics or computers in the car could get destroyed during the update. They would not be responsible for those problems , cause i insisted on a update. He said they were updating a 7 series for a customer who asked for it , and they already had for 4000 euro of damage. A few weeks later i had a minor issue , they solved it and updated the software , with no computers or electronics crashing
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03-19-2010, 12:05 PM	#5
JayKay335i Banned 198 Rep 5,046 Posts Drives: ///M323 DCT Join Date: Apr 2009 Location: North Dakota; its best DUHHHHHH iTrader: (1)	Theres no reason to update unless you're having problems.
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03-19-2010, 02:17 PM	#6
Ajvar Private First Class 10 Rep 191 Posts Drives: Bmw 335 sedan Join Date: Jun 2009 Location: Gothenburg iTrader: (1)	I have to update my software, if i want to run giac stage 2...
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03-20-2010, 08:34 PM	#7
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	seems odd, guess I will have to pay for it and hope it solves the problems __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
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03-20-2010, 08:40 PM	#8
Syndicategt Brigadier General 164 Rep 3,730 Posts Drives: 335i Join Date: Sep 2009 Location: Nor Cal iTrader: (11)	My dealer wants to update because I'm having the new HPFP installed. They say the software as well as the pump are causing a lot of issues. My problem is, I have catted DP's and I hear the new software throws a CEL. I wonder if I can just request to not have the update and just the HPFP. __________________ 2008 BMW 335i e90 - Sold - Rob Beck Turbos / PROcede V5 / Aquamist HFS-4 / AR Downpipes / AE Exhaust / ER Comp FMIC / ER CP / TiAL BOV / Custom Intake / RPI Scoops / Quaife LSD / Swift-Koni Coilovers / DSS HS / Morr VS8.2 Sig Black / Michelin PSS / P3 Boost Guage / M3 body / M3 steering wheel / Adam's Rotors / Hawk HPS / SS lines /
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03-21-2010, 12:50 AM	#11
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	It takes time and they are always swamped. As to the guy with catted dp's, if you heard it throws codes tell them you dont want it. They upgeraded my spftware and have not been able to get rid of the 2c31 codes since (December upgrade). I will be back to get the new one as per terrys advice. __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
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03-21-2010, 06:48 AM	#12
hun77777 Brigadier General 199 Rep 4,646 Posts Drives: SG E92 Join Date: Nov 2007 Location: Seattle WA iTrader: (58)	if you really want to get your software updated, just go to SA and say your nav froze up when dialing and you get WG rattle in the morning. they will do it for you because they have to update the software to fix those problems... __________________ SGE92TT......................... 12.331 Sec @ 117.89 Mph............................POWERED BY l BMS DCI l HELIX IC l FORGE DVs l RR OCC & CP & SCOOPS l AR 3" DPs l AE QUADs l BLISTEIN PSS10 l P3 VENT GUAGE l VISHNU PROCEDE V5 AUTOTUNE l Lots of Window Stickers
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