Charging $ for a loaner (specifically Ottawa -- Ottos v. Elite)

TheRox · 04-06-2010, 02:15 PM

Is it routine to charge $30 for a loaner? Otto's want to charge me...does anyone have experience with getting a loaner at Elite?

Thx

Also, any opinion on the level of service (for maintenance work) at Ottos or Elite?

bunnn · 04-06-2010, 02:23 PM

Generally, to charge for a loaner or give it free is at the discretion of individual dealers since they are not compensated by manufacturers for this. Mercedes might because they are corporate dealers, but I believe this is not the case with BMW/Audi. Although, in Toronto I've yet to be charged for a loaner on any one of our family cars.

BDMBimmer · 04-06-2010, 02:57 PM

Haven't heard of this at either dealership, that really sucks. I have had 2 loaners from elite and have never paid.

TheRox · 04-06-2010, 03:45 PM

Quote:

Originally Posted by BDMBimmer

Haven't heard of this at either dealership, that really sucks. I have had 2 loaners from elite and have never paid.

Hmmm...technically elite is closer to me, so maybe i should just go to them

how are they for service?

w2 · 04-06-2010, 04:55 PM

Otto's charges for a loaner. I used it once and they gave me a pretty new 323i. As for service, I haven't had anything major done yet, but I've had no complaints about the routine stuff. I had a low coolant warning that started showing up just as it was due for an oil change. I guess they could have just topped it up and it probably would have been good for another year, but they found a small leak in one of the hoses and fixed it.

bobblehead · 04-06-2010, 06:30 PM

just following what others are doing as well. In Toronto, Autohaus started charging last fall, $20 for domestic and $40 for BMW daily.

FLaNkeR · 04-06-2010, 07:58 PM

I was at Otto's two weeks ago for some warranty work and this time they didn't charge me for a loaner. I've been there 3 or 4 times in the last year for warranty work and its been 50/50 being charged for a loaner. maybe it depends on what type of mood the SA is in... who knows

jasonintoronto · 04-07-2010, 11:16 AM

if you bought your car from them, they generally dont' charge for a loaner. again it's at their discretion.

Soni · 04-07-2010, 11:52 AM

In my experience, its all depends on what kinda work are you having it done. If just regular oil change, and if you request for loaner, yes you will get charge on the loaner. But if you are having major work done which take a day or 2 and cover by warranty, you should get a free loaner.

04-06-2010, 02:15 PM	#1
TheRox Colonel 127 Rep 2,312 Posts Drives: 6mt Join Date: Oct 2009 Location: Here and there iTrader: (2)	Charging $ for a loaner (specifically Ottawa -- Ottos v. Elite) Is it routine to charge $30 for a loaner? Otto's want to charge me...does anyone have experience with getting a loaner at Elite? Thx Also, any opinion on the level of service (for maintenance work) at Ottos or Elite?
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04-06-2010, 02:23 PM	#2
bunnn Colonel 96 Rep 2,266 Posts Drives: like a grandma Join Date: May 2009 Location: Toronto iTrader: (12)	Generally, to charge for a loaner or give it free is at the discretion of individual dealers since they are not compensated by manufacturers for this. Mercedes might because they are corporate dealers, but I believe this is not the case with BMW/Audi. Although, in Toronto I've yet to be charged for a loaner on any one of our family cars. __________________ Cheers Ben
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04-06-2010, 02:57 PM	#3
BDMBimmer First Lieutenant 18 Rep 319 Posts Drives: 2008 3 series Join Date: Jun 2008 Location: Ontario, Canada iTrader: (1)	Haven't heard of this at either dealership, that really sucks. I have had 2 loaners from elite and have never paid.
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04-06-2010, 04:55 PM	#5
w2 Private First Class 1 Rep 143 Posts Drives: 335i coupe Join Date: Apr 2008 Location: Ottawa, Canada iTrader: (0)	Otto's charges for a loaner. I used it once and they gave me a pretty new 323i. As for service, I haven't had anything major done yet, but I've had no complaints about the routine stuff. I had a low coolant warning that started showing up just as it was due for an oil change. I guess they could have just topped it up and it probably would have been good for another year, but they found a small leak in one of the hoses and fixed it.
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04-06-2010, 06:30 PM	#6
bobblehead Brigadier General 259 Rep 4,721 Posts Drives: warp speed Join Date: Aug 2009 Location: Toronto, On iTrader: (0)	just following what others are doing as well. In Toronto, Autohaus started charging last fall, $20 for domestic and $40 for BMW daily.
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04-06-2010, 07:58 PM	#7
FLaNkeR Private 0 Rep 62 Posts Drives: 2020 X4 M40i Join Date: Aug 2006 Location: Ottawa, Canada iTrader: (2)	I was at Otto's two weeks ago for some warranty work and this time they didn't charge me for a loaner. I've been there 3 or 4 times in the last year for warranty work and its been 50/50 being charged for a loaner. maybe it depends on what type of mood the SA is in... who knows
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04-07-2010, 11:16 AM	#8
jasonintoronto Captain 41 Rep 703 Posts Drives: 2007 335i coupe (sold) Join Date: Mar 2008 Location: toronto iTrader: (0)	if you bought your car from them, they generally dont' charge for a loaner. again it's at their discretion. __________________ 2007 Porsche Carrera 4 2007 BMW 335i Coupe (SOLD)
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04-07-2010, 11:52 AM	#9
Soni Major General 222 Rep 8,375 Posts Drives: Just a car Join Date: Feb 2007 Location: CANADA eh! iTrader: (35) Garage List 2007 335i Coupe [9.00]	In my experience, its all depends on what kinda work are you having it done. If just regular oil change, and if you request for loaner, yes you will get charge on the loaner. But if you are having major work done which take a day or 2 and cover by warranty, you should get a free loaner.
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