bmw sydney service dishonest unprofessional

John_01 · 06-18-2010, 05:14 AM

In this case the customer already knew it wasn't working, so it seems like nothing was achieved by testing it.

I'd imagine that deciding to replace a damaged key depends on how far their concept of goodwill can be stretched. Charging for telling the customer something they already know - that is the opposite of goodwill.

cloudyday · 06-20-2010, 06:20 AM

Tell them you are talking with A Current Affairs and relay that information to BMW Australia..... Unless they pay up big time.

RuuDV · 06-20-2010, 09:59 AM

They are owned by BMW Australia. The service is bad which is why i bail out and would think really hard again if i want to buy another BMW. We pay alot of money for these cars and the treatment we receive is getting worse everyday.

WOPALX · 06-20-2010, 06:06 PM

Quote:

Originally Posted by RuuDV

They are owned by BMW Australia. The service is bad which is why i bail out and would think really hard again if i want to buy another BMW. We pay alot of money for these cars and the treatment we receive is getting worse everyday.

I've never had bad service from them, maybe it's to do with the SA you have and the relationship built?

RuuDV · 06-21-2010, 01:42 AM

Oh well Im the unlucky one then. I have nothing to say anymore and can't be bothered talking about them. Wasting time.

06-18-2010, 05:14 AM	#45
John_01 Colonel 241 Rep 2,643 Posts Drives: E90 325i, E82 135i Join Date: Mar 2009 Location: Sydney, Australia iTrader: (0)	In this case the customer already knew it wasn't working, so it seems like nothing was achieved by testing it. I'd imagine that deciding to replace a damaged key depends on how far their concept of goodwill can be stretched. Charging for telling the customer something they already know - that is the opposite of goodwill.
	Appreciate 0 Quote

06-20-2010, 06:20 AM	#46
cloudyday New Member 1 Rep 29 Posts Drives: NA Join Date: Jun 2009 Location: EA iTrader: (0)	Tell them you are talking with A Current Affairs and relay that information to BMW Australia..... Unless they pay up big time.
	Appreciate 0 Quote

06-20-2010, 09:59 AM	#47
RuuDV New Member 0 Rep 14 Posts Drives: 2018 M3 Comp Join Date: Mar 2005 Location: Sydney iTrader: (0)	They are owned by BMW Australia. The service is bad which is why i bail out and would think really hard again if i want to buy another BMW. We pay alot of money for these cars and the treatment we receive is getting worse everyday.
	Appreciate 0 Quote

06-21-2010, 01:42 AM	#49
RuuDV New Member 0 Rep 14 Posts Drives: 2018 M3 Comp Join Date: Mar 2005 Location: Sydney iTrader: (0)	Oh well Im the unlucky one then. I have nothing to say anymore and can't be bothered talking about them. Wasting time.
	Appreciate 0 Quote