[ecnirp]

Originally Posted by UCan'tBeSerious

as the car is in a September production date (they said they definitely have an allocation and will confirm the week of the build towards the end of this month), it will benefit from a number of changes some of which I'm unsure of whether I can mention here

I would love to know what the other changes are going to be ...

[johnnydad]

Originally Posted by UCan'tBeSerious

Thanks all for your great advice. I'm pleased to say that the dealership looked after me very well. I sent them an email requesting quite a few additional items before the meeting which I think was a good idea as it means you are not making demands in the meeting and them having to come back to you after the meeting. They didn't meet all of my wishlist, but they have met some of my requests.

For a start they have traded my car in on Saturday and put me in a fully loaded (innovations pkg, msport, sunroof, nav) brand new 320i until my car arrives. They have also agreed to upgrade the nav from business to professional (which includes voice activation) and thrown in the folding/memory exterior mirrors package. This on top of what was a pretty good deal on the car, I'm happy with the way they have rectified the situation, and their apology.

Also, as EML mentioned, as the car is in a September production date (they said they definitely have an allocation and will confirm the week of the build towards the end of this month), it will benefit from a number of changes some of which I'm unsure of whether I can mention here, but one change that has been publicised elsewhere is the improvement to the smart phone integration (see here http://www.e90post.com/forums/showthread.php?t=362709) including album artwork, and contact photos etc. I'm not sure if this includes the ability to read emails etc but I'm guessing it does. Internet will also be integrated into the car, which is kinda cool. Do other models have internet in Australia yet?

To top it all off after we came to agreement to move forward, they let me know they were also going to give me a $$$ voucher for a high end retail brand which I thought was a nice gesture.

Thanks again for all your great advice and I will be sure to upload plenty of pics when the car does FINALLY (!) arrive.

Wow!

Now I wish they'd stuffed up the order on my car...

[MFKN3]

Have you booked some manual lessons with the local learner school

Great to hear a happy outcome, for a change

[Spikey]

Yea it's great to hear that the dealer was sincere enough to sit down work things out and actually look at it from a customers perspective... Glad things are turning out better for you

[gobobbie]

Originally Posted by Spikey

Yea it's great to hear that the dealer was sincere enough to sit down work things out and actually look at it from a customers perspective... Glad things are turning out better for you

Thanks. Having never owned a BMW (have had Audi, Lexus and VWs prior), I was quite concerned reading these forums regularly about what to expect. It just goes to show you that some good customer service will result in referrals even following some of the most difficult situations.

[Ninjaoz]

nice work, glad to see you are happy with the outcomes. do you mind if i ask which dealer was it? PM me if you are worried about privacy, defamation issues etc.

[samchuang33]

I wonder if in fact that they did order ur car but sold it to someone else by mistake coz u said u got information all the way from product and another letter saying that it was on the ship.

Just a guess and it doesn't really matter now anyway since they have compensated u for their mistake.

Not bad after all!!! Congrads!!!

[eml]

in the end, mistakes can and will happen. the difference between a good dealer and a bad one (as in most if not all customer service situation) is how they fix the problem. unless it's quite blatant that they're taking you for a ride, i would tend to give the benefit of the doubt. reason is that, unless i'm willing to run to the next dealer, you can get a win-win situation and earn some goodwill on your side (which you can use later on) if you allow them to fix the problem.

of course, this doesn't mean you give them a free ride. as i suggested, make them "pay" for the mistake (money-wise and/or in kind), and ensure that it costs (or may cost) them more to do shenanigans like selling a car you ordered to someone else for a higher price.

it worked quite well for me. i had a minor spec issue when i ordered my car and they added heated seats and paint/leather protection free. since then, every time i have my car serviced, i am offered a loan car or get a ride to and from the airport (when i have the car serviced while i'm on a trip) for free. also had some problems fixed/parts replaced under goodwill. i guess the rule treating them well gets you treated well has worked for me.

[E90 QLD]

Originally Posted by ecnirp

I would love to know what the other changes are going to be ...

Just visited a dealer in qld for more info as I'm looking for an e90. And though the information for September produced e90s is still "highly confidential and not to be shared with distributor or customers", the dealer shared the details with me... and I was BLOWN AWAY !

There are so many changes !!! mostly minor but some big ones. Not sure again if I can give them out but there is a BIG (20 odd pages) document that highlights all the updates on the newer models.

All I can say - No external changes. Technical changes, interior and options changes. Also you can order one now and state you want a September produced version !!!

CANT WAIT

[ecnirp]

I'm sure you can say what the changes are, what can they do about it ? If you're still unsure can you pm me. Thanks.

[E90 QLD]

Originally Posted by ecnirp

I'm sure you can say what the changes are, what can they do about it ? If you're still unsure can you pm me. Thanks.

Mate, I am not fully aware of the legal side of stuff and I am not yet privileged to send PM's (apparently I have to make some more posts). As soon as I can, I will let you know

[E90 QLD]

Originally Posted by ecnirp

I'm sure you can say what the changes are, what can they do about it ? If you're still unsure can you pm me. Thanks.

Have you bought one yet... or are you still looking around ?

[ecnirp]

Still looking at present.

[johnnydad]

Don't forget with spec changes to check they also haven't excluded anything - e.g. I was looking at a MY08 brochure and Comfort Access was standard on several models whereas now it is optional. I suppose also the 3er is getting towards the end of its model cycle so presumably they are rolling out some of the technology (stop-start, improvements in iDrive/nav/ICE, suspension enhancements etc) prior to the update. No bad thing.

[Ninjaoz]

yeah the cycle time of the E90 is almost coming to an end, started production in 2005 which means it'll cease in 2012 (the usual seven years cycle)

[TimE90]

Originally Posted by xsboost

So basically, they haven't even ordered your car?

I'm sorry, but if the transmission, colour, trim and options are all different, I'd go as far as to say they forgot your order and are trying to back peddle by offering you a bond car - or one that is due in the country shortly. These are cars that are ordered in and divided up to the dealerships but not yet allocated to buyers...

Is it motorline or bmw sydney?

Looks like i am not alone with motorline

[anonymousmoose]

Originally Posted by johnnydad

Wow!

Now I wish they'd stuffed up the order on my car...

I thought the same thing. LOL

[E90 QLD]

Originally Posted by TimE90

Looks like i am not alone with motorline

Well to be honest, I really havent dealt with motorline, but I was very surprised that one sales person told me to come next week as they were attending to another customer... but all the other sales people were free, and this person told me no one is free... sorry

Talk about guarding your sales prospect