iDrive dead/stuck pixel

user1 · 04-03-2007, 06:07 PM

Speaking from experience one stuck pixel is covered under warranty. Go in and show it to your SA.

I had a single orange stuck pixel I noticed just after delivery. Brought it to the SAs attention a month later when I was in for some other quirks. He said its covered under warranty (defective part) so its up to me what I would like to do. My SA thought it may involve taking apart the dash. He said some people do nothing because it doesn’t bother them and they would rather not change out the part. The SA and I talked to the head tech and he said its an easy swap out - does not involve taking apart the dash. So they ordered the part and installed it under warranty.

SteveMD · 04-03-2007, 06:11 PM

Quote:

Originally Posted by STE92VE

Like the new sig.

Yeah. Nothing like a 1Mb + animated file to scare off the 56K ers eh?

teknochild · 04-03-2007, 06:21 PM

Quote:

Originally Posted by SteveMD

Yeah. Nothing like a 1Mb + animated file to scare off the 56K ers eh?

who even uses 56k in this day and age? besides after the first time it will be in their temp folder, and its totally worth it anyway

LEDZEP · 04-03-2007, 06:47 PM

Quote:

Originally Posted by The Cleaner

Massage the pixel, it will usually correct itself.

Yeah, but then you have to clean all that baby oil off the screen. That can be difficult.

LEDZEP · 04-03-2007, 06:49 PM

Quote:

Originally Posted by fidozoom

Says who? I have the same problem and I have looked at the warranty statement - says nothing about it. And dead pixels are not wear and tear - they are most definitely a manufacturing defect. One or two dead pixels might have been common two years back but with LCD technology where it is now they shouldn't be there lest in an idrive system we pay 2100$ for.

Says nobody... just a guess. Grumpy little thing, aren't you.

Tag · 04-03-2007, 07:06 PM

I'm in IT and I know that computer manufacturers won't replace a LCD or laptop screen unless there are several pixels that don't work. I would think BMW would take the same approach.

user1 · 04-03-2007, 07:15 PM

Quote:

Originally Posted by tag824

I'm in IT and I know that computer manufacturers won't replace a LCD or laptop screen unless there are several pixels that don't work. I would think BMW would take the same approach.

Sony replaced my laptop screen about 6 months ago for a dead pixel. BMW replaced the iDrive unit for a stuck pixel. My experience has been a warranty covers these defects - even for one pixel.

Then again, maybe I've just been lucky with who I talk to

Tag · 04-03-2007, 07:39 PM

This is news to me. We deal with IBM, Dell and hp and they would never do that. Maybe things have changed, maybe some of you got lucky. I guess the lesson to be learned is it's worth giving it a shot to try getting it fixed...

LEDZEP · 04-03-2007, 08:11 PM

It could also have something to do with the location of the pixel. If it were in a central part of the screen and annoying maybe they would. Off toward the edge.. maybe not.

batlin · 04-07-2007, 05:41 PM

Thanks a lot guys for all you replied.. i also work in the it indsutry.. and we (IBM) dont replace lcd for just one dead pixel.. so i wasn't sure... I will try the message method, i am just wary of taking my plastic cover off...

If the pixel was one row down i woudlnt notice it because it is right next to the divider line...

04-03-2007, 06:07 PM	#23
user1 First Lieutenant 8 Rep 309 Posts Drives: 01 330ci; 07 335i Join Date: Oct 2005 Location: Irvine iTrader: (0)	Speaking from experience one stuck pixel is covered under warranty. Go in and show it to your SA. I had a single orange stuck pixel I noticed just after delivery. Brought it to the SAs attention a month later when I was in for some other quirks. He said its covered under warranty (defective part) so its up to me what I would like to do. My SA thought it may involve taking apart the dash. He said some people do nothing because it doesn’t bother them and they would rather not change out the part. The SA and I talked to the head tech and he said its an easy swap out - does not involve taking apart the dash. So they ordered the part and installed it under warranty.
	Appreciate 0 Quote

04-03-2007, 07:06 PM	#28
Tag this is the way 20608 Rep 9,091 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	I'm in IT and I know that computer manufacturers won't replace a LCD or laptop screen unless there are several pixels that don't work. I would think BMW would take the same approach.
	Appreciate 0 Quote

04-03-2007, 07:39 PM	#30
Tag this is the way 20608 Rep 9,091 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	This is news to me. We deal with IBM, Dell and hp and they would never do that. Maybe things have changed, maybe some of you got lucky. I guess the lesson to be learned is it's worth giving it a shot to try getting it fixed...
	Appreciate 0 Quote

04-03-2007, 08:11 PM	#31
LEDZEP Lieutenant General 438 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	It could also have something to do with the location of the pixel. If it were in a central part of the screen and annoying maybe they would. Off toward the edge.. maybe not. __________________ I think it is bad luck to be superstitious
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04-07-2007, 05:41 PM	#32
batlin Second Lieutenant 45 Rep 201 Posts Drives: BMW X5 Join Date: Mar 2007 Location: San Diego iTrader: (1)	Thanks a lot guys for all you replied.. i also work in the it indsutry.. and we (IBM) dont replace lcd for just one dead pixel.. so i wasn't sure... I will try the message method, i am just wary of taking my plastic cover off... If the pixel was one row down i woudlnt notice it because it is right next to the divider line...
	Appreciate 0 Quote