CA jerking me around?!?!? Advice Needed

MoreCowbell · 04-25-2007, 02:47 PM

So.............

In short, I ordered my e92 335 last week. I wasn't going to order because I was originally told I wouldn't see my car until August. Then the CA called me back and said he had a car being built for a manager in the dealership and I could re-spec that car. And...the car would be going into production any day or any hour. He PROMISED we would see the car at the end of May.

So...I placed the order. I called the 800 number the past 2 days and they have said "Week 20". Concerned, I called my CA who said, "I was about to call you with some bad news...your production has been pushed a month".

I freaked...saying the only reason I ordered was because you had car already about to enter production. He says he'll look into it and call me back.

Anyway...he just called me back...and says there was a screwup on the dealerships end, and that they speced out a car with a later production date, accidently. They fixed the problem, and I am now CONFIRMED for week 18 build and my car will be in at the end of May or the first couple of days of June.

So I ask the experts...what going on here? Was this poissble? Aren't we in week 18 now? What should I do?

LEDZEP · 04-25-2007, 02:50 PM

Take a deep breath and let it out slowly....

Not much you can do, and if you're back into week 18 then you should be fine. Trying to make any change now would only cost you in terms of more time. Dealers seem to lack attention to detail these days... good thing YOU caught it and had it corrected.

I understand your feelings though - I get NUTS with stuff like that!

BMW F22 · 04-25-2007, 02:52 PM

You can go elsewhere but then you would have to wait even longer. If I were you, I would go to the dealership and talk to the Sales Manger or the General Sales Manager (not the GM) and confirm it. I think that would be better than just wait until it 'arrives' (who knows when that will be). Better to confirm it now then feeling frustrated for the next month or so.

MoreCowbell · 04-25-2007, 03:00 PM

What week are we now in?

LI E90 · 04-25-2007, 03:02 PM

I agree with BMWE90... just take a trip to the Island this Saturday and talk to the GSM in person, be nice and curtious.
I have heard nothing but good things about Hassel,

and BTW if you are back to week 18 you should be fine and have your car the last week of May/first week of June

LI E90 · 04-25-2007, 03:04 PM

Quote:

Originally Posted by gluck75

What week are we now in?

Seventeen

04-25-2007, 02:47 PM	#1
MoreCowbell Lieutenant Colonel 559 Rep 1,702 Posts Drives: 24 i5M60 23 X740 23 Vette Z06 Join Date: Feb 2006 Location: Westchester, NY iTrader: (0)	CA jerking me around?!?!? Advice Needed So............. In short, I ordered my e92 335 last week. I wasn't going to order because I was originally told I wouldn't see my car until August. Then the CA called me back and said he had a car being built for a manager in the dealership and I could re-spec that car. And...the car would be going into production any day or any hour. He PROMISED we would see the car at the end of May. So...I placed the order. I called the 800 number the past 2 days and they have said "Week 20". Concerned, I called my CA who said, "I was about to call you with some bad news...your production has been pushed a month". I freaked...saying the only reason I ordered was because you had car already about to enter production. He says he'll look into it and call me back. Anyway...he just called me back...and says there was a screwup on the dealerships end, and that they speced out a car with a later production date, accidently. They fixed the problem, and I am now CONFIRMED for week 18 build and my car will be in at the end of May or the first couple of days of June. So I ask the experts...what going on here? Was this poissble? Aren't we in week 18 now? What should I do?
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04-25-2007, 02:50 PM	#2
LEDZEP Lieutenant General 445 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Take a deep breath and let it out slowly.... Not much you can do, and if you're back into week 18 then you should be fine. Trying to make any change now would only cost you in terms of more time. Dealers seem to lack attention to detail these days... good thing YOU caught it and had it corrected. I understand your feelings though - I get NUTS with stuff like that! __________________ I think it is bad luck to be superstitious
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04-25-2007, 02:52 PM	#3
BMW F22 Major General 3730 Rep 9,783 Posts Drives: ///M235i Join Date: Nov 2005 Location: Bay Area iTrader: (8)	You can go elsewhere but then you would have to wait even longer. If I were you, I would go to the dealership and talk to the Sales Manger or the General Sales Manager (not the GM) and confirm it. I think that would be better than just wait until it 'arrives' (who knows when that will be). Better to confirm it now then feeling frustrated for the next month or so.
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04-25-2007, 03:00 PM	#4
MoreCowbell Lieutenant Colonel 559 Rep 1,702 Posts Drives: 24 i5M60 23 X740 23 Vette Z06 Join Date: Feb 2006 Location: Westchester, NY iTrader: (0)	What week are we now in?
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04-25-2007, 03:02 PM	#5
LI E90 Colonel 148 Rep 2,086 Posts Drives: E90 Join Date: Mar 2007 Location: Long Island iTrader: (2)	I agree with BMWE90... just take a trip to the Island this Saturday and talk to the GSM in person, be nice and curtious. I have heard nothing but good things about Hassel, and BTW if you are back to week 18 you should be fine and have your car the last week of May/first week of June __________________ 2013 MB C300 4matic 2014 Ford Explorer Ltd 1973 Jeep Commando
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