Freehold or Circle BMW for service?

g0at23 · 03-21-2011, 10:34 PM

Which one is better? Going to try one of these out.

Gazapo · 03-22-2011, 05:08 AM

i've only gone to circle since getting my bimmer... i'm happy with them!

Jonny550 · 03-22-2011, 08:43 AM

Freehold is a pain in the ass. I never tried circle

tommy23g · 03-22-2011, 11:57 AM

im from north jersey i wast gettin jerked around by morristown bmw for months and finally said fuck it and went to circle because its by my beach house, i loved it, the guys helped me out right away they covered everything since it was under warranty and they didnt lie or jerk me around, or even treat me like some dumb kid with a beemer which was refreshing haha..my adviser i believe was rob, nice guy...very helpful..i plan on going back to them for all of my service from now on

MusclezMarinara · 03-22-2011, 12:28 PM

Theres a salesman on e90 hes pretty chill prob a kid though but i havent heard bad reviews have gone past a bunch of times.

e92stance · 03-22-2011, 06:54 PM

Freehold BMW has treated me extremely well! Open Road wouldnt do warranty work on my headlight levelers because they said I hit pothole last year when I took it there...I didnt hit a pothole at all. I brought it to Freehold and SA Dave Nagel took care of my big time!!!! There have been days when I called in same day with a limp from HPFP and he had a BMW rental for me when I got there. They typically have loaners spoken for way in advance. He also lets me choose the loaner and ive had a 11 535i, a 335id, a 328icpe, and an x3 one time. Really awesome service.....

Fresh330 · 03-22-2011, 09:57 PM

Circle BMW for sure. Ask for SA Robert Heydorn. He is EXCELLENT.

jfarnkopf · 03-23-2011, 08:05 AM

circle bmw, ask for Bob Datri

328i · 03-23-2011, 07:41 PM

I've only had good experiences with Circle, Freehold sucks IMO.

mgiglio2 · 03-24-2011, 12:27 PM

I've been to both, the advisors are equally helpfull and courteous. However, Circle is a pain in the A** about loaner vehicles. If you did not buy your vehicle from them, they WILL NOT give you a loaner car. Freehold is a different story, there a bigger organization (DCH) so I guess they have a different loaner policy.

mjsbmw · 03-24-2011, 12:57 PM

Quote:

Originally Posted by mgiglio2

I've been to both, the advisors are equally helpfull and courteous. However, Circle is a pain in the A** about loaner vehicles. If you did not buy your vehicle from them, they WILL NOT give you a loaner car. Freehold is a different story, there a bigger organization (DCH) so I guess they have a different loaner policy.

I agree! Both are fine organizations but loaner policy is very different at each.

03-21-2011, 10:34 PM	#1
g0at23 Second Lieutenant 30 Rep 251 Posts Drives: 09' 335i coupe M-sport Join Date: Feb 2009 Location: NYC iTrader: (0)	Freehold or Circle BMW for service? Which one is better? Going to try one of these out. __________________
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03-22-2011, 05:08 AM	#2
Gazapo Private 3 Rep 56 Posts Drives: 2007 328xi Join Date: Oct 2010 Location: Toms River NJ iTrader: (2)	i've only gone to circle since getting my bimmer... i'm happy with them!
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03-22-2011, 08:43 AM	#3
Jonny550 Brigadier General 260 Rep 4,936 Posts Drives: 2012 550i Xdrive Join Date: Feb 2009 Location: Jersey Shore iTrader: (14)	Freehold is a pain in the ass. I never tried circle __________________ [SIGPIC][/SIGPIC] .
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03-22-2011, 11:57 AM	#4
tommy23g Private 3 Rep 61 Posts Drives: 325i 2006 Join Date: Apr 2009 Location: Jersey iTrader: (0)	im from north jersey i wast gettin jerked around by morristown bmw for months and finally said fuck it and went to circle because its by my beach house, i loved it, the guys helped me out right away they covered everything since it was under warranty and they didnt lie or jerk me around, or even treat me like some dumb kid with a beemer which was refreshing haha..my adviser i believe was rob, nice guy...very helpful..i plan on going back to them for all of my service from now on
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03-22-2011, 12:28 PM	#5
MusclezMarinara Banned 269 Rep 5,018 Posts Drives: VALNCYA Join Date: Jan 2009 Location: Jersey iTrader: (23) Garage List 2011 BMW 1M [9.22] 2009 335i Sedan xdrive [9.34]	Theres a salesman on e90 hes pretty chill prob a kid though but i havent heard bad reviews have gone past a bunch of times.
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03-22-2011, 06:54 PM	#6
e92stance Banned 23 Rep 960 Posts Drives: e92 LCI 335 msport Join Date: Oct 2010 Location: MD iTrader: (0)	Freehold BMW has treated me extremely well! Open Road wouldnt do warranty work on my headlight levelers because they said I hit pothole last year when I took it there...I didnt hit a pothole at all. I brought it to Freehold and SA Dave Nagel took care of my big time!!!! There have been days when I called in same day with a limp from HPFP and he had a BMW rental for me when I got there. They typically have loaners spoken for way in advance. He also lets me choose the loaner and ive had a 11 535i, a 335id, a 328icpe, and an x3 one time. Really awesome service.....
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03-22-2011, 09:57 PM	#7
Fresh330 It is what it is 21 Rep 303 Posts Drives: '06 330xi Join Date: Apr 2009 Location: Central NJ iTrader: (2) Garage List 2006 330xi [0.00]	Circle BMW for sure. Ask for SA Robert Heydorn. He is EXCELLENT. __________________ E90 => F36
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03-23-2011, 08:05 AM	#8
jfarnkopf Private First Class 2 Rep 114 Posts Drives: 08 335i Join Date: Oct 2008 Location: Central NJ iTrader: (1)	circle bmw, ask for Bob Datri
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03-23-2011, 07:41 PM	#9
328i Colonel 150 Rep 2,934 Posts Drives: E46 ///M Join Date: Jan 2007 Location: central NJ iTrader: (15)	I've only had good experiences with Circle, Freehold sucks IMO. __________________
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03-24-2011, 12:27 PM	#10
mgiglio2 Private First Class 9 Rep 172 Posts Drives: E90 M3 Join Date: Jun 2010 Location: Atlantic Highlands, NJ iTrader: (4)	I've been to both, the advisors are equally helpfull and courteous. However, Circle is a pain in the A** about loaner vehicles. If you did not buy your vehicle from them, they WILL NOT give you a loaner car. Freehold is a different story, there a bigger organization (DCH) so I guess they have a different loaner policy.
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