[joelc73]

I took my 2010 E90 in yesterday for it's first service. I thought "I should tell them not to wash it..." but, given the snow and weather we've had in NY, I decided a wash couldn't hurt.

I have Titanium Silver - so swirls would be hard to see anyway BUT somehow they put a number of small gouge marks in the weather stripping around the rear windshield. I'm not sure how they did it -- but they did.

My car was literally flawless until I took it to the dealer... How frustrating...

[fisherbln]

Sorry you had to learn the hard way.

[BimmerM]

Sorry to hear that.

Which dealer? So we know which one to avoid.

[bimmertt]

It is probably worse to have them wash it when it has snowed. I can imagine them reusing mitts/solution/towels that are full of sand and salt from washing other cars.

[fisherbln]

Originally Posted by BimmerM

So we know which one to avoid.

Avoid all of them. There are very few (if any) that wash cars properly.

[joelc73]

It was at Hassel in Freeport NY. I'm actually there right now. They are claiming they didn't do it - which is really frustrating. They brought the manager out, he implied that I did it, then walked away. No apology at all.

The sales department was great but service is a complete joke at Hassel.

[fisherbln]

Originally Posted by joelc73

It was at Hassel in Freeport NY. I'm actually there right now. They are claiming they didn't do it - which is really frustrating. They brought the manager out, he implied that I did it, then walked away. No apology at all.

The sales department was great but service is a complete joke at Hassel.

So its a hassle to go to Hassel? You can't make this stuff up. Hope you're able to get them to fix it. Rather, I hope you can get them to pay to have someone else fix it.

[Revelation19]

Originally Posted by joelc73

....They are claiming they didn't do it - which is really frustrating. They brought the manager out, he implied that I did it, then walked away. No apology at all.....

The gouge marks around the rear window seal are likely the result of a worn-out brush or squeegee, or both. Raises questions about what they did to the paint.

All is not lost, you know the drill......Wash the car well using two-bucket method, then pull it into your garage for the full clay, polish, wax/seal treatment. Won't fix the gouges on the window seal, but your paint will look great - which is the most important.

[joelc73]

So they refused to fix it... They told me to fix it would mean they would have to take out the window... I'm not even sure if that's true but, if it is, I'm not sure I'd want these guys doing it anyway.

I learned a lesson the hard way.

It stinks though as the car was flawless and dressed from head to toe in Zaino and 303. Only to have it damaged at the one place where it should have been fine -- The BMW dealer!

[SMOKE EM IF U GOT EM!!]

Unfortunately they would have to r/i the rear glass and install a new reveal moulding. Theyre not shitting you there. What i would do is ask them to run anothe car that you can visualy see doenst have any scrapes on the window mouldings through their "state of the art 8 gazillion billion mo million fo fillion dollar" car wash and see if the guinea pig comes out w the same gouges as yours.

good luck and sorry ftl on the wash

[Craig@SupremePower]

grrrrr fuggin dealer!!

[Joonsup]

i don't think it'd hurt to attempt to contact BMWNA and tell them what happened and they may be able to help out in having the problem fixed or at least have them force the dealer to rectify the situation.

[joelc73]

Originally Posted by Nick@DetailAddict

i don't think it'd hurt to attempt to contact BMWNA and tell them what happened and they may be able to help out in having the problem fixed or at least have them force the dealer to rectify the situation.

Good suggestion. I'll give it a try.

[Dackz]

Originally Posted by joelc73

I took my 2010 E90 in yesterday for it's first service. I thought "I should tell them not to wash it..." but, given the snow and weather we've had in NY, I decided a wash couldn't hurt.

I have Titanium Silver - so swirls would be hard to see anyway BUT somehow they put a number of small gouge marks in the weather stripping around the rear windshield. I'm not sure how they did it -- but they did.

My car was literally flawless until I took it to the dealer... How frustrating...

That sucks man. I have a "NO WASH" clause in at my dealer permanently after learning the hard way as well. And I remind my SA each time NO WASH. My car is usually clean enough anyway they dont have to wash it regardless.