Crevier BMW made things right!

RacerUnderTheSon · 10-15-2010, 04:04 PM

I recently bought a 335is from Crevier for a decent price at $700 over invoice. During check out they offered me 2 additional years of maintanence for $4100... That seemed a little steep, so when I hesitated, they offered the "employee discount" of $2,795. I took it...

Five weeks later, i was browsing bmwusa.com and I see this service advertised at $2,095. I emailed the financial person and after checking with the supervisor, they credited my account $700, no questions asked.

Nice way to keep a customer happy.

graves4r6 · 10-15-2010, 04:14 PM

Well..they could have told you the right price in the beginning. I would be very upset if I were you and demanded to get all my money back.

chillmeow · 02-23-2011, 01:36 AM

I guess they are great only if you buy cars from them. I got an used BMW 2008 from private party(car is still under warranty), and the front bumper center screen (mesh) is broken. I took my car to Crevier, bought the parts at the parts department, and wanted the service department to install it for me. Service representative asked for more than $100 for it, would take the whole day to replace the screen. I decided to look up the DIY instruction here, and it took me 40 mins to replace the screen.

Just my experience with Crevier.

Tee212 · 02-23-2011, 01:51 AM

What I read was, dam we ripped him off and almost got away with it.

edelossantos · 03-15-2011, 04:32 PM

I had something similar happen to me right before Christmas (2010). I purchased a CPO 2007 335i and also financed the extended maintenance plan. When I recieved my statement in December I noted a credit of $2000 and I called to inquire and they told me that "I" had cancelled the plan.

I called my SA and within an hour a finance guy contacts me and states that they should not have sold me the exteneded maintenance, because the original owner had already purchased it. He basically told me "Merry Christmas".

I recently had a service visit to repair a DTC error and I confirmed with my service advisor that my maintenance and CPO plan is effective until 2013.

Bobble · 04-10-2011, 06:13 PM

Had and shoulders better than the butchers at Irvine. They suck

sneaks · 04-10-2011, 07:43 PM

So they tried to rip you off through the usual procedure and you caught them, then you praise them?
sucker

chrisE92 · 04-10-2011, 07:51 PM

Quote:

Originally Posted by Tee212

What I read was, dam we ripped him off and almost got away with it.

+1

RacerUnderTheSon · 04-12-2011, 05:26 PM

Quote:

Originally Posted by sneaks

So they tried to rip you off through the usual procedure and you caught them, then you praise them?
sucker

yeah, they did try to rip me off bigtime, i shouldn't have praised them..

RacerUnderTheSon · 04-12-2011, 05:31 PM

BTW the service dept there lacks attention to detail. They brought my car out after a software update and wash, wet and full of soap on the wheels. Weak stuff, I hope their mechanical work is not that shoddy...

Tee212 · 04-12-2011, 05:37 PM

Ya I made the mistake of letting them wash only to find new scratches...sighs

10-15-2010, 04:04 PM	#1
RacerUnderTheSon Second Lieutenant 13 Rep 210 Posts Drives: 2011 Space Gray 335is Join Date: Sep 2010 Location: Orange County, CA iTrader: (0)	Crevier BMW made things right! I recently bought a 335is from Crevier for a decent price at $700 over invoice. During check out they offered me 2 additional years of maintanence for $4100... That seemed a little steep, so when I hesitated, they offered the "employee discount" of $2,795. I took it... Five weeks later, i was browsing bmwusa.com and I see this service advertised at $2,095. I emailed the financial person and after checking with the supervisor, they credited my account $700, no questions asked. Nice way to keep a customer happy. __________________ DCT, 19" 313s, 30% tint, Clear Reflectors, Nav, PDC, H/K+BSW Speakers, Infinity 10" subs
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10-15-2010, 04:14 PM	#2
graves4r6 Captain 57 Rep 764 Posts Drives: Bicycle Join Date: Feb 2006 Location: Heaven on earth iTrader: (14)	Well..they could have told you the right price in the beginning. I would be very upset if I were you and demanded to get all my money back.
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02-23-2011, 01:36 AM	#3
chillmeow Private 5 Rep 53 Posts Drives: 335i 2008, G35 2003 Join Date: Nov 2010 Location: Irvine, CA iTrader: (0)	I guess they are great only if you buy cars from them. I got an used BMW 2008 from private party(car is still under warranty), and the front bumper center screen (mesh) is broken. I took my car to Crevier, bought the parts at the parts department, and wanted the service department to install it for me. Service representative asked for more than $100 for it, would take the whole day to replace the screen. I decided to look up the DIY instruction here, and it took me 40 mins to replace the screen. Just my experience with Crevier.
	Appreciate 0 Quote

02-23-2011, 01:51 AM	#4
Tee212 Banned 81 Rep 4,541 Posts Drives: yes Join Date: Oct 2008 Location: Riverside iTrader: (9) Garage List 2010 335 [8.00]	What I read was, dam we ripped him off and almost got away with it.
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03-15-2011, 04:32 PM	#5
edelossantos EDS328i 4 Rep 74 Posts Drives: 2011 Space Gray 328i Coupe Join Date: Aug 2010 Location: San Diego, CA iTrader: (0)	Crevier Maintenance Plan I had something similar happen to me right before Christmas (2010). I purchased a CPO 2007 335i and also financed the extended maintenance plan. When I recieved my statement in December I noted a credit of $2000 and I called to inquire and they told me that "I" had cancelled the plan. I called my SA and within an hour a finance guy contacts me and states that they should not have sold me the exteneded maintenance, because the original owner had already purchased it. He basically told me "Merry Christmas". I recently had a service visit to repair a DTC error and I confirmed with my service advisor that my maintenance and CPO plan is effective until 2013.
	Appreciate 0 Quote

04-10-2011, 06:13 PM	#6
Bobble Major 56 Rep 1,232 Posts Drives: Whatever POS the wife leaves Join Date: Oct 2008 Location: SoCal iTrader: (1)	Had and shoulders better than the butchers at Irvine. They suck
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04-10-2011, 07:43 PM	#7
sneaks Lieutenant 17 Rep 431 Posts Drives: '08 335xi Join Date: Apr 2008 Location: 24 Sussex iTrader: (1) Garage List 2008 335xi [0.00]	So they tried to rip you off through the usual procedure and you caught them, then you praise them? sucker
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04-12-2011, 05:31 PM	#10
RacerUnderTheSon Second Lieutenant 13 Rep 210 Posts Drives: 2011 Space Gray 335is Join Date: Sep 2010 Location: Orange County, CA iTrader: (0)	BTW the service dept there lacks attention to detail. They brought my car out after a software update and wash, wet and full of soap on the wheels. Weak stuff, I hope their mechanical work is not that shoddy... __________________ DCT, 19" 313s, 30% tint, Clear Reflectors, Nav, PDC, H/K+BSW Speakers, Infinity 10" subs
	Appreciate 0 Quote

04-12-2011, 05:37 PM	#11
Tee212 Banned 81 Rep 4,541 Posts Drives: yes Join Date: Oct 2008 Location: Riverside iTrader: (9) Garage List 2010 335 [8.00]	Ya I made the mistake of letting them wash only to find new scratches...sighs
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