Habberstad BMW CPO, absolute disaster.

themyst · 11-24-2010, 06:08 PM

Purchased E90 335i CPO. Car is 98% mint, runs solid, no problems there.

Problem comes upon delivery. As per the CPO checklist, the car should come with ALL original equipment, INCLUDING floor mats, and a proper instruction manual. So basically, no floor mats, a non i-Drive manual. At delivery Friday 11/19, the salesperson Alan Wall verbally promised that he would MAIL out the proper manual and floor mats on Monday 11/22. On 11/22, he states "oh executive demo cars don't come with floor mats". After arguing with him, he advised he would provide floor mats. Fast forward the next day, he asks if he can meet me near the highway in Queens to give me the floor mats and proper manual and pick up the incorrect manual.

My wife went for me, because I was unable to do so due to work, and when I get home, I discover the incorrect mats, and received no manual, yet again.

Call BMW NA, they state "all dealers are independently operated I can only file a complaint, nothing more". Spoke to sales manager Derek at Habberstad, "it was a loaner car, it doesn't come with carpeted mats, only the mats you received, but I would be more than happy to sell you a new set". At this point, I filed with the BBB and took BMW NA's offer to file a complaint up.

Being that the CPO checklist clearly indicates that any mismatched or incorrect parts to be replaced with OE (original equipment) parts, as per this link http://resource.bmwusa.com/Pdf_988f0...cd9e87fc2.arox

I clearly don't believe I'm in the wrong here.

Either way, these guys don't have any regard for after-sales support. Stay the hell away from them. I wish I bought from Pace BMW again.

TT3 iN NyC · 11-24-2010, 06:25 PM

Sorry to hear about your issues. I'd recommend Rallye if I had known you were in the market for a CPO. Usually in the auto business, MAJORITY, not all, but most dealers don't care for post-sale support especially if the sale was a used vehicle.

I think you can find a manual cheap on eBay. If you'd like, you can make copies of my 07 with iDrive manual. =)

JayKay335i · 11-24-2010, 06:28 PM

You should receive the correct manual. But its also online if you want it. As for the floor mats, the cars do not come with them. They are not required to give them to you. Most dealers are nice and will throw them in but they are not required by any means to give them to you.

themyst · 11-24-2010, 06:34 PM

Quote:

Originally Posted by JayKay335i

You should receive the correct manual. But its also online if you want it. As for the floor mats, the cars do not come with them. They are not required to give them to you. Most dealers are nice and will throw them in but they are not required by any means to give them to you.

even though the CPO checklist clearly indicates floor mats as a check point and in bright red letters indicates that any incorrect parts or missing parts must be replaced by OE BMW parts?

I wouldn't be pissed if it was correctly disclosed on delivery.

madeinhongkong · 11-24-2010, 06:38 PM

I'm sorry to hear that. I got mine from Hassel not too long ago. Other than they dk how to detail cars they are ok. Very good price. Rallye def has the best service but there service dept left a bad taste in my mouth.

JayKay335i · 11-24-2010, 07:03 PM

Quote:

Originally Posted by themyst

even though the CPO checklist clearly indicates floor mats as a check point and in bright red letters indicates that any incorrect parts or missing parts must be replaced by OE BMW parts?

I wouldn't be pissed if it was correctly disclosed on delivery.

Even if it says so. I mean its a dick move and they should just give you some floor mats for buying a car, but, OTOH, there are always people on here bitching that even their new cars dont have mats.

Sounds like your sales guys just kinda a dick.

WingZeroX5 · 11-24-2010, 07:36 PM

There's a reason why a site like this is created:
http://www.dealerrater.com/dealer/Ha...MW-review-231/

http://www.bmwblog.com/2009/03/20/bm...ips-in-the-us/

200+ reviews @ 4.9/5

Glad I bought from Hassel. Service rep is top notch. They offered to fix my clearcoat failure (size of a dime), replaced my lost finishing rods, and broken mudflaps, NO COST

themyst · 11-24-2010, 07:39 PM

Quote:

Originally Posted by JayKay335i

Even if it says so. I mean its a dick move and they should just give you some floor mats for buying a car, but, OTOH, there are always people on here bitching that even their new cars dont have mats.

Sounds like your sales guys just kinda a dick.

well it's in the BBB's hands now. I'm sure Habberstad doesn't like this negative publicity.

Qmax03 · 11-25-2010, 01:18 PM

Damn Ben... i would be pissed too !! Goodluck with it !

rideontwo · 11-27-2010, 01:21 AM

Basically as stated earlier, once the car is sold by Sales they are pretty much hands off. They have made their commission and don't really care what happens post sale. Its pretty much your headache, and yes this is even true for a BMW CPO'd car.

ALPINE6SPD · 04-18-2011, 05:47 PM

Quote:

Originally Posted by rideontwo

Basically as stated earlier, once the car is sold by Sales they are pretty much hands off. They have made their commission and don't really care what happens post sale. Its pretty much your headache, and yes this is even true for a BMW CPO'd car.

Wrong
I am in sales and I talk to my customers more post sale than pre sale. Check with anyone of them on here and they will tell you.

They should just send you the mats out of goodwill and be happy you bought a car from them. I give new mats on EVERY new and CPO car regardless of weather or not it comes or came with mats from the factory. Its just easier that way and your not nickel and diming paying customers. Sorry this had to happen and if you need an I drive Manual let me know Ill send you one for free.

slider86 · 05-18-2011, 10:29 AM

Purchased a CPO'ed 328xi from them, sales with Alan was great.... up until I found out that there was no bluetooth in my car after he had said it was included already. Only way I found out was when the sales manager had called to finalize the payment arrangements, and to discuss "installing" an alarm and retrofitting telephony. I was beyond PO'ed at this point, figuring an alarm should have already been on a CPO, and that the salesperson stated BT was already installed.

Oh, and btw, the car came with large scratches on the right rocker panel and the front right part of the front bumper.

I hadn't noticed these because they were pretty far on the bottom, and only saw when I parked on a hill. Also, the driver window was leaking a bit when I was washing off pollen. Getting these things fixed was free of charge, and Alan made sure of that. Pete Mitchell w/ service was very professional, and addressed all my concerns and provided a detailed plan on how they were going to fix the two above problems. Picked up my car and the paint touchup is not noticable at all unless you actually go over the patched up parts, which is still very smooth.

Overall, it was a very tense experience as this was my first car purchase. I did not feel at ease during payment method/follow-up, and would likely not recommend this dealer to anyone else. I will definitely purchase my next 3 from Rallye or Hassel.

Looking on the bright side... my car is delicious. AW/Black/Aluminum/Sport

11-24-2010, 06:08 PM	#1
themyst Major General 189 Rep 6,631 Posts Drives: '16 MK7 GTI Join Date: Feb 2009 Location: NYC iTrader: (8)	Habberstad BMW CPO, absolute disaster. Purchased E90 335i CPO. Car is 98% mint, runs solid, no problems there. Problem comes upon delivery. As per the CPO checklist, the car should come with ALL original equipment, INCLUDING floor mats, and a proper instruction manual. So basically, no floor mats, a non i-Drive manual. At delivery Friday 11/19, the salesperson Alan Wall verbally promised that he would MAIL out the proper manual and floor mats on Monday 11/22. On 11/22, he states "oh executive demo cars don't come with floor mats". After arguing with him, he advised he would provide floor mats. Fast forward the next day, he asks if he can meet me near the highway in Queens to give me the floor mats and proper manual and pick up the incorrect manual. My wife went for me, because I was unable to do so due to work, and when I get home, I discover the incorrect mats, and received no manual, yet again. Call BMW NA, they state "all dealers are independently operated I can only file a complaint, nothing more". Spoke to sales manager Derek at Habberstad, "it was a loaner car, it doesn't come with carpeted mats, only the mats you received, but I would be more than happy to sell you a new set". At this point, I filed with the BBB and took BMW NA's offer to file a complaint up. Being that the CPO checklist clearly indicates that any mismatched or incorrect parts to be replaced with OE (original equipment) parts, as per this link http://resource.bmwusa.com/Pdf_988f0...cd9e87fc2.arox I clearly don't believe I'm in the wrong here. Either way, these guys don't have any regard for after-sales support. Stay the hell away from them. I wish I bought from Pace BMW again. __________________ E90 LCI N54 6AT
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11-24-2010, 06:25 PM	#2
TT3 iN NyC Colonel 249 Rep 2,567 Posts Drives: F80 M3CS Join Date: Aug 2007 Location: NYC iTrader: (9)	Sorry to hear about your issues. I'd recommend Rallye if I had known you were in the market for a CPO. Usually in the auto business, MAJORITY, not all, but most dealers don't care for post-sale support especially if the sale was a used vehicle. I think you can find a manual cheap on eBay. If you'd like, you can make copies of my 07 with iDrive manual. =) __________________ 07 e92 335i - Retired 18 F80 M3CS - Retired 21 G20 330i M-Sport - Current
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11-24-2010, 06:28 PM	#3
JayKay335i Banned 198 Rep 5,046 Posts Drives: ///M323 DCT Join Date: Apr 2009 Location: North Dakota; its best DUHHHHHH iTrader: (1)	You should receive the correct manual. But its also online if you want it. As for the floor mats, the cars do not come with them. They are not required to give them to you. Most dealers are nice and will throw them in but they are not required by any means to give them to you.
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11-24-2010, 06:38 PM	#5
madeinhongkong Brigadier General 303 Rep 4,126 Posts Drives: e90 M3 Join Date: Nov 2010 Location: NYC iTrader: (26)	I'm sorry to hear that. I got mine from Hassel not too long ago. Other than they dk how to detail cars they are ok. Very good price. Rallye def has the best service but there service dept left a bad taste in my mouth.
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11-24-2010, 07:36 PM	#7
WingZeroX5 Colonel 781 Rep 2,362 Posts Drives: F80 / F30 Join Date: Mar 2010 Location: New Hampshire iTrader: (14)	There's a reason why a site like this is created: http://www.dealerrater.com/dealer/Ha...MW-review-231/ http://www.bmwblog.com/2009/03/20/bm...ips-in-the-us/ 200+ reviews @ 4.9/5 Glad I bought from Hassel. Service rep is top notch. They offered to fix my clearcoat failure (size of a dime), replaced my lost finishing rods, and broken mudflaps, NO COST
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11-25-2010, 01:18 PM	#9
Qmax03 LINEITUP 61 Rep 725 Posts Drives: 2010 335i MT AW Join Date: Jan 2009 Location: New York City iTrader: (2)	Damn Ben... i would be pissed too !! Goodluck with it !
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11-27-2010, 01:21 AM	#10
rideontwo Lieutenant 206 Rep 438 Posts Drives: VaNOs Join Date: Jul 2008 Location: NE iTrader: (1)	Basically as stated earlier, once the car is sold by Sales they are pretty much hands off. They have made their commission and don't really care what happens post sale. Its pretty much your headache, and yes this is even true for a BMW CPO'd car.
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05-18-2011, 10:29 AM	#12
slider86 Lieutenant 32 Rep 442 Posts Drives: 2013 E92 ZCP 6MT, 2021 M2C 6MT Join Date: May 2011 Location: NYC iTrader: (3)	...only because they had a car with aluminum trim Purchased a CPO'ed 328xi from them, sales with Alan was great.... up until I found out that there was no bluetooth in my car after he had said it was included already. Only way I found out was when the sales manager had called to finalize the payment arrangements, and to discuss "installing" an alarm and retrofitting telephony. I was beyond PO'ed at this point, figuring an alarm should have already been on a CPO, and that the salesperson stated BT was already installed. Oh, and btw, the car came with large scratches on the right rocker panel and the front right part of the front bumper.I hadn't noticed these because they were pretty far on the bottom, and only saw when I parked on a hill. Also, the driver window was leaking a bit when I was washing off pollen. Getting these things fixed was free of charge, and Alan made sure of that. Pete Mitchell w/ service was very professional, and addressed all my concerns and provided a detailed plan on how they were going to fix the two above problems. Picked up my car and the paint touchup is not noticable at all unless you actually go over the patched up parts, which is still very smooth. Overall, it was a very tense experience as this was my first car purchase. I did not feel at ease during payment method/follow-up, and would likely not recommend this dealer to anyone else. I will definitely purchase my next 3 from Rallye or Hassel. Looking on the bright side... my car is delicious. AW/Black/Aluminum/Sport
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