[Asiann]

In the first post he mentions that he bought the car 4 months ago and he mentioned that he needed the NA version. I just assumed that he was making his way back to the US. Now if he just got there then I can see why they gave him the Euro version. Seems like they could atleast swap CD's being that he is a serviceman.

[DeuceDeuce]

Without condemning or making a judgment on which side of the issue to stand on, whenever you call a customer service organization the first tier of service typically simply toes the company line and reads the script they were trained on. They simply don't have the latitude in their jobs or the leash to make a decision to empathize and correct the situation. I'm not familiar enough to know how BMW NA structures the call center support but usually is you want something done that's even remotely outside the bounds of what is considered routine you have to escalate to a supervisor or customer satisfaction tier with the juice to make it right. I would try to call and escalate. At least you know at that point you've exhausted your options before you take the lump and order the NA DVD. Good luck-22

[rightnow]

Originally Posted by Asiann

I think we are missing the point. He bought the car in Germany and moving back to the states soon. They did not have the US/NA version for the NAV and gave him the Europe version knowing that it will be sent back to the states. They told him to buy the NA version since they would not. Being military myself I can understand what he is trying to say. It would seem useless to have the Europe cd knowing that it cannot be used in the states. The military salesman should realize that if the person is buying the car and then moving to the US, the Europe CD is useless. That's like buying a Euro spec car and trying to bring it back to the US. No, you get a US spec car to send back. I think this is what he is trying to say. If the dealer is unwilling to make the swap then try selling it on Ebay or another service member. Sorry for your trouble. Far better things to worry about anyway. Just shrug it off and move on to better things. Worry about your PCS move. Now that is something to think about. Good Luck!

Well the point is, Why in gods name should BMW NA give him a free disc? He didnt even buy the car in the US.

[painoz]

Dealer giving me the US Nav DVD. Only will have the car for 90 days than shipping it back to Seattle.......

[BuckJon]

Dude I ordered my car thorugh the military sales and they told me I have to pay for the DVD flat out. Not getting anything for free. I dunno maybe when I pick it up the delivering dealer will hook me up but I doubt it. The Nav is a little cheaper I noticed as compared to buying it from a regular dealer. I think it balances out if you got your Nav cheaper through the military sales program.

[ski360]

I also bought my car though military sales, NAVI is $200 cheaper for the reason you don't get the disk. If you got one with the car consider yourself lucky. If you don't want to pay 200 buck look on ebay or burn a copy from some one else.


If you can afford the 35K car then i'd hate to think you can't afford a NAVI DVD.

[335KixAlot]

Originally Posted by MG_2006325i_KG

OK So I am stationed in Germany and bought an e90 about 4 months, now I have the EURO DVD for NAVI and need the N/A edition.,....so I call BMWNA and ask how I can get it and she said you can purchase it at a dealer, I said hold on you want me to purchase this when I bought a U.S. Spec and the dealer in germany did not have the N/A DVD only the EURO....she said I'm sorry you will need to buy it.....I think that is a load of horseshit, I was thinking about showing up some random dealer with the EUROnav DVD and say hey can you give me the US edition I got the wrong one when I p/u my car.

Anyone think that will work?

Has anyone else expirenced this?

Not sure if you still need the US one. I need a European one since i'm moving to Germany in 2 months. I can trade...

[b1gmac88]

If anyones interested.. I have copies of the 2009.1 US dvd... PM me if interested..