[wantmye90]

Here's a theory...

Maybe the dealership goofed and undercharged for the warranty. Undercharged so much that unless they can get the purchaser to back out of the deal, they'll have to eat the fee and pay for it themselves.

Why would they sell a warranty they sell every day and now claim it is 'invalid'? It doesn't add up. I would be suspicious.

[3aficionado]

Originally Posted by KevinC

I'm guessing it's the same thing that happened when I bought a Motorola RAZR right after they came out almost 2 years ago. Cingular sold me insurance on it, then promptly cancelled it because it turns out they weren't going to cover the RAZR.. probably fearing too much claim risk.

The warranty company here probably freaked when they figured out the motor in the 335i is an all-new turbo job, twin-turbo at that, that plus the fact that it's BRAND new and they probably felt over-exposed.. henced want to back out and not cover it.

So what's the excuse they're giving you?

Interesting thought. If there is no extended warranty on a 335 then this is a much more complicated issue. If its just the OPs warranty that is invalid and he can buy another after a refund, then it goes back to WHY is it invalid.

[KevinC]

Is it a BMW warranty or a 3rd party warranty? If it's BMW, then no reason it should be "invalid" unless they underpriced it as some have suggested. If it's a 3rd party, then that entity may just not want to cover the car.

Are they even giving you a reason why they want to refund your money and cancel it? They at least owe you an explanation.

[3aficionado]

Originally Posted by Rick1-10

If we go back to my original post it says the "owner is not calling me back" who should I contact at BMW?

You make no mention of going to the dealership to talk to the owner. I'd try harder than 2 messages left for the dealer. Most dealer phone inboxes are so full they give up on checking messages (sad but true). At least make an extra effort to get all the info from the dealer before calling BMW NA or taking other action. Drive that nice new car down to the dealer for, as my uncle used to say, "a sit down".

[3aficionado]

Heres a theory, maybe aliens voided your warranty! If thats the case you are screwed... in more ways than one.

Just making a point that we can speculate all night long, but it doesnt change the fact that we dont have any facts. We only know what happened, not why or by whom (or is it who)? Only after the OP picks himself up and goes down to the dealer to get answers will we know the full story.

[3aficionado]

Originally Posted by Rick1-10

That would be nice, but I'm not taking time off of work to drive 50 minutes to the dealer only to find out he's in meetings all day or not in.. I know where your coming from though and I have thought about it.. If I could schedule something with him I would do it. I’m still going to give him another day to call back but I want to be ready with the next step if I get no response.

At least try calling him a couple more times. Talk with the receptionist to find out if he's even around. Leave a message with her instead of on his voice mail. Maybe ask to talk to your CA and have him relay the message to the dealer. Or ask for the sales manager (guy under the dealer) and have him relay your message. Then you know you have done all short of going in to see the guy before you contact BMW NA.

You should have ext warranty papers. Look at who to contact for the warranty and inquire into the issue. In an ideal world one call should be enough but this is the real world. Squeeky wheel... you need to do more to get answers other than 2 messages with the dealer. Good luck.

[ages944]

I don't know what the problem is. You and the dealership made a contract. Both parties signed on the lines, no? If they set themselves up with a bad deal, that's their problem, not yours.

If it were me, I would make a call to BMWNA just to cover my bases that my warranty wasn't actually invalid for any real reason. If not, then I'd stop worrying about it. If the dealership keeps bothering you, explain that you and they already have a signed agreement, and that you're not willing to renegotiate. If they keep at it, let them know you'll be prepared to sue for harrasment if they don't stop bothering you.

Maybe there's more to this than I am aware of, but as they say, a deal's a deal. Suppose you yourself got reamed on the deal, not them. What do you think they'd do if you walked in the next morning and told them you made a mistake and want to renegotiate your contract?? Yeah right...

[3aficionado]

Originally Posted by Rick1-10

I have left a message with the receptionist and he was around their all day.. I'm going to give him another day to respond....

I spoke with the sales manager and he just keeps on saying the warranty that was sold to me is not valid.. They are basically saying they don't have one to sell, that can’t be true.

So it sounds like you already have your answer... there is no ext warranty for a 335 - or so the dealer says. You didnt share that before (unless I missed it), only others speculated that may be the case. Unfortunately, this creates a whole new set of problems for you.

You now know why they want to refund and that you cant buy a new ext warranty. Then I would call BMW NA and find out if indeed there is no ext warranty for the 335 as the dealer claims. If thats true then explain to BMW your situation and start the process of working out a solution. Leave the lawyer for the last resort.

I'd also keep my driving to a minimum if you are really looking to return the car. It will be an uphill battle for them to take a new car back, let alone one with lots of miles. As it stands there shouldnt be any more miles on it than a typical demo.

If you are good at negotiating you may end up keeping your car and be the only person with a 335 ext warranty - maybe a special circumstance given the situation. Good luck.

[m_bazeepaymon]

I didnt feel like reading the whole thread... so maybe it was already solved but here at Bob smith when you sign the papers for lease or buy... You are locked in to those rates no matter how high the rates go in the next month or week blah blah

But if the rates drop you can grab the lower rate.. so tell the dealer to eat their and take your car and

[3aficionado]

Originally Posted by m_bazeepaymon

I didnt feel like reading the whole thread... so maybe it was already solved but here at Bob smith when you sign the papers for lease or buy... You are locked in to those rates no matter how high the rates go in the next month or week blah blah

But if the rates drop you can grab the lower rate.. so tell the dealer to eat their and take your car and

Yeah, you should really read the thread or at least the first few posts before adding your two cents. This wasn't helpful to the OPs situation at all. This thread was about an ext warranty and a new car... not about lease rates. Good luck with your A.D.D.

[3aficionado]

Originally Posted by Rick1-10

Sorry about the wording.. That is good advice.. I'll let you know how everything turns out. Thanks!

Just trying to help. I dont expect things to go easily. Let us know how things progress.

[leitrim]

Originally Posted by 3aficionado

Good luck with your A.D.D.

Wow, this response had me laughing my @ss off with that last line. No offense to m_bazeepaymon.

[JBOO]

Sounds like a case of buyer's remorse to me.

[Brett]

Originally Posted by Rick1-10

I spoke with the sales manager and he just keeps on saying the warranty that was sold to me is not valid.. They are basically saying they don't have one to sell, that can’t be true.

Umm... for general discussion, why would BMW have no 1st-party extended warrenty to sale you? That doesn't speak well about what they expect for the life of the car. Plus how will they eventually sell their used 335i's with CPOs if they have no warrenty to offer....

I highly suspect something else is missing from this story. As suggested contact BMWNA, oh and let the receptionist know it...

-Brett

[3aficionado]

Originally Posted by leitrim

Wow, this response had me laughing my @ss off with that last line. No offense to m_bazeepaymon.

Thanks. Although I didn't mean any offense to bazeepaymon either.

[canucklion]

buyer's remorse?

uh no, Rick1-10 is NOT trying to return his car and get his money back

Originally Posted by JBOO

Sounds like a case of buyer's remorse to me.

[stressdoc]

Has anyone been able to purchase an extended warranty for the 335? If so, what were the terms ($)? That would give Rick something to compare his situation with.

If all else fails, threaten the dealer with calling Mr. Silver in on the case. That ought to freak them out.

[fueledbymetal]

Originally Posted by Brett

Umm... for general discussion, why would BMW have no 1st-party extended warrenty to sale you?

There was another thread a week or two ago where a new 335i owner was told by his dealer that there isn't a warranty package available yet for the 335i.

I guess whoever runs the extended warranty program is still trying to determine the appropriate amount to charge for the 335i since it's such a new engine.

[txusa03]

A deal is a deal. All that info is spelled out on the invoice including the ext warranty. The best thing here is to ask them why the ext. warranty is not valid? If they don't give you an answer on why, forget them. If you have further issue, call you local consumer agency and find out what is your rights and show them your invoice and the items you have purchased. GL bro.

[wahoo]

As far as I'm concerned..its the dealer's issue. The deal is complete. Refer them to your attorney.

[F30Toad]

I think you make them stick with one of two solutions.

1. Tell them that you expect the dealership to live up to warranty if they can't provide the policy they sold you.
2. Tell them you will let them out of their contract for the price of the policy plus the $500 discount you negotiated.

They signed a contract with you, do not accept any solution that does not give you the original discounts you negotiated imo. It is not your problem if they sold you something they could not provide. If they give you a check for anything less than you deserve, don't sign or cash it, that is acceptance and I'm pretty sure you have no legal recourse at that point. I think I would push it as far as I could through dealer mgt/owner, BMW, local Chamber of Commerce, etc. and stay away from a lawyer. $500 is just not enough to take the chance with a lawyer.

[thd13]

Originally Posted by JBOO

Sounds like a case of buyer's remorse to me.

I don't see in any way how this could be a case of buyer's remorse. Did you read the thread?