[dtmryan]

whats the phone number there?

[ehhhwik]

Originally Posted by BMWE90

The thing with UPS is that they are pretty slow at updating. I've ordered a few things from Trendix and every time I checked the status, it's always pretty slow. This is the reason why I dont like UPS all that much. You guys should wait a lil more and see what happens.

my package was shipped out on Feb. 16, so its already been 7 business days since its been shipped out, does it take that long to update??

Tracking Number: 1Z 265 17F 03 9013 293 3
Type: Package
Status: Billing Information Received
Shipped to: BELLINGHAM, WA, US
Shipped or Billed on: 02/16/2007
Service Type: GROUND
Weight: 20.00 Lbs

[BMW F22]

Originally Posted by ehhhwik

my package was shipped out on Feb. 16, so its already been 7 business days since its been shipped out, does it take that long to update??

Tracking Number: 1Z 265 17F 03 9013 293 3
Type: Package
Status: Billing Information Received
Shipped to: BELLINGHAM, WA, US
Shipped or Billed on: 02/16/2007
Service Type: GROUND
Weight: 20.00 Lbs

Okay if it says "B I Received", I think that means they've already sent the info. to UPS but the item is not picked up yet.

[ehhhwik]

Originally Posted by BMWE90

Okay if it says "B I Received", I think that means they've already sent the info. to UPS but the item is not picked up yet.

so is trendix lying to me when they told me it has been shipped out?

[HappyG]

I also have a spoiler that has had the status of "billing informaton received" for 4 business days now...I'm loving it.

On a good note, they are replacing my chipped black out grills free of charge, so that takes some of the resentment away...hope you guys get your packages soon.

[TrendixInc]

It seems that everyone is quick to bash and join the bandwagon.

If you have any problems just PM, Email, or call.
I believe I have always answered everyone very promptly but don't expect me to answer within an hr especially on the weekends.

We are having some problems with UPS in regards to some orders but will be taken care of.

James, your order was taken by Steve and as a courtesy we agreed to help him with this order even though we have no benefit from it. But I do not take well to threats of posting negative comments if I don't have it shipped to you express for free. Now since you went ahead and had another shop agree to do it for you then just contact them.

Carlos

[ScheerSpeed]

i ordered springs 2 weeks ago from carlos, and no response to my PM's as to wether or not they have been shipped yet

[HappyG]

Originally Posted by picus

Give it a little time fellas. Odds are good it'll work out in the end; if it doesn't I am sure having this forum available will help you resolve any issues.

I ordered matte black grilles shipped to Toronto from Trendix last month, I got them in a week - the grilles chipped and Carlos (who had taken over in the iterim) agreed to ship me replacements free of charge. I will keep you updated, but so far that says good CS to me.

Same here Picus! I'm just glad that the issue with UPS has been addressed...and that the CS for the black out grills issue was resolved promptly.

I'm sure the management shift has had some impact on the business as well, so let's give it a little more time fellas...

[sflgator]

FWIW, guys...After I ordered less than 2 weeks ago, I just received a PM from Carlos saying that my Rear Lip Spoiler should be back from the paint shop tomorrow, and they expect to ship it out to me shortly thereafter. I will post up pics with my thoughts after I receive and install it; hopefully early-mid next week!

[ScheerSpeed]

CARLOS! can you please reply to me if my springs have been shipped or not?!?!?!

[blazinsicario]

o.k isee theres a lot of issues goin on with trendixx... BUT WHERES MY SPORT SPRINGS AT.... I ORDERED THEM LAST LAST SATURDAY...HE SAID HE WAS GONNA SHIPP DEM ON MONDAY... SO MY QUESTION IS WHERE ARE THY.... I PM THEM BUT THEY DONT ASNWER ME BACK.. COME ON TRENDIXX DO SOMETHING ABOUT IT.. I NEED THOSE FUCKING SPRINGS THATS WHY I PAID U..THANK U

[ScheerSpeed]

Originally Posted by blazinsicario

o.k isee theres a lot of issues goin on with trendixx... BUT WHERES MY SPORT SPRINGS AT.... I ORDERED THEM LAST LAST SATURDAY...HE SAID HE WAS GONNA SHIPP DEM ON MONDAY... SO MY QUESTION IS WHERE ARE THY.... I PM THEM BUT THEY DONT ASNWER ME BACK.. COME ON TRENDIXX DO SOMETHING ABOUT IT.. I NEED THOSE FUCKING SPRINGS THATS WHY I PAID U..THANK U

were on the same boat here. i kninda wanted to drop my car Before the meet march 11th in miami....

[sflgator]

Originally Posted by sflgator

FWIW, guys...After I ordered less than 2 weeks ago, I just received a PM from Carlos saying that my Rear Lip Spoiler should be back from the paint shop tomorrow, and they expect to ship it out to me shortly thereafter. I will post up pics with my thoughts after I receive and install it; hopefully early-mid next week!

Well, now I'm a bit uneasy as well...Carlos PM'd me again yesterday, 3/1/07 saying that their guy was supposed to go to the paint shop and pick up some items, including my rear lip spoiler (which had been completed) so they can ship it out to me. So, I sent Carlos a PM yesterday early evening (EST), asking him if they got it and shipped it out to me with a tracking number; I got no reply. Then, I PM'd him again today, 3/2/07, but this time, I said that if I don't hear back from him, I will be forced to cancel my order and dispute the charge with AMEX for a product I already paid for, but never received!!!!! :mad: :mad: :mad: I still didn't get a reply.

I'm not sure if Carlos and Trendix are b.s'ing ppl here or what? Either way, it's unprofessional and no way to do business...they charge the customer, tell them what they want to hear ("it's in the paint shop, it's being baked, it's ready to be picked up, it's ready to be shipped," etc.), and string them along...not good. :mad: What's the real story here?????

I ordered this painted rear lip spoiler on 2/16/07...If I don't get an answer by Monday, 3/5/07 the first thing I will be doing is calling AMEX to dispute the charge and then calling/PM Trendix to cancel my order. I would suggest to Trendix to quickly get their act together, or they won't be getting many more orders from the ppl on this Forum.

I really want this Trendix E92 335i Rear Lip Spoiler to work out. If I actually get it and it's a quality piece which looks great on my car, I'll be the first to praise and recommend it with posted pics and my impressions after I get installed. The ball is Trendix' court.

[just4kickz]

i hope things work out!

[noidea]

Originally Posted by ScheerSpeed

were on the same boat here. i kninda wanted to drop my car Before the meet march 11th in miami....

ME too...i still waiting for my springs. My friend in CA has my wheels ready to ship to me to Australia. But then i have to wait the springs to arrive so that they can be shipped together with my wheels. So now because of Trendix i have to delay my shipment. Urghh ! He told me that it shouldn't take more than 1 day to receive the goods.

[daywic]

Maybe you should drop UPS as your carrier and use another carrier like FEDEX so your customers can still get their products ?

Originally Posted by TrendixInc

It seems that everyone is quick to bash and join the bandwagon.

If you have any problems just PM, Email, or call.
I believe I have always answered everyone very promptly but don't expect me to answer within an hr especially on the weekends.

We are having some problems with UPS in regards to some orders but will be taken care of.

James, your order was taken by Steve and as a courtesy we agreed to help him with this order even though we have no benefit from it. But I do not take well to threats of posting negative comments if I don't have it shipped to you express for free. Now since you went ahead and had another shop agree to do it for you then just contact them.

Carlos

[Luderule]

Carlos please give us a call in regards to your outstanding balance.

[ehhhwik]

my patience is running thinner and thinner by the day...

[tiger9269]

I guess if Carlos cannot be truthful about having my rims in store & ready for pickup, how can anyone really trust him regarding shipping? It was DIRECTLY because of him misleading me that I wasted 6+ hours driving down the length of California for nothing :mad: :mad: :mad:

[panzer948]

Originally Posted by sflgator

Well, now I'm a bit uneasy as well...Carlos PM'd me again yesterday, 3/1/07 saying that their guy was supposed to go to the paint shop and pick up some items, including my rear lip spoiler (which had been completed) so they can ship it out to me. So, I sent Carlos a PM yesterday early evening (EST), asking him if they got it and shipped it out to me with a tracking number; I got no reply. Then, I PM'd him again today, 3/2/07, but this time, I said that if I don't hear back from him, I will be forced to cancel my order and dispute the charge with AMEX for a product I already paid for, but never received!!!!! :mad: :mad: :mad: I still didn't get a reply.

I'm not sure if Carlos and Trendix are b.s'ing ppl here or what? Either way, it's unprofessional and no way to do business...they charge the customer, tell them what they want to hear ("it's in the paint shop, it's being baked, it's ready to be picked up, it's ready to be shipped," etc.), and string them along...not good. :mad: What's the real story here?????

I ordered this painted rear lip spoiler on 2/16/07...If I don't get an answer by Monday, 3/5/07 the first thing I will be doing is calling AMEX to dispute the charge and then calling/PM Trendix to cancel my order. I would suggest to Trendix to quickly get their act together, or they won't be getting many more orders from the ppl on this Forum.

I really want this Trendix E92 335i Rear Lip Spoiler to work out. If I actually get it and it's a quality piece which looks great on my car, I'll be the first to praise and recommend it with posted pics and my impressions after I get installed. The ball is Trendix' court.

I too am concerned, as supposedly buying the last rear lip spoiler they had in stock. Mine was supposed to be painted by the end of this week. Which isn't too abnormally long, YET. But hearing all the problems others are having doesn't look real positive for my order either. Keep us posted what happens and if it looks like Trendix is not being honest, I will cancel as well.

Empty promises only make things worse. If true, what are these guys thinking, that we will just forget we spent hundreds of dollars on nothing. I don't think so. :mad:

[ScheerSpeed]

well i spent 215 dollars on my springs last weekend, and no reply to PM's as to if they have been shipped or not.

[MaDoose]

hmm, looks like trendix has a lot of disgruntled customers