My E93 is sick

mjh93sa · 04-30-2007, 04:55 PM

Quote:

Originally Posted by 1stnewcar

Sorry for the off topic but found it
http://www.e90post.com/forums/showthread.php?t=58963

Is this real?

That belongs on barryboys.co.uk

keithIOW · 05-01-2007, 08:25 AM

Still no news on when the replacement is due. (The part number if anyone is interested is 13 53 7 537 320)

I've just picked up my loan car.

Get ready for this it's a 4 year old Mondeo Estate

This is just not good enough. My 40 grand car is knackerd, I'm paying a fortune for the privilege and to top it all I've now got to drive around in a freakin 4 year old mondeo estate. To say I'm f****d off is somewhat of an understatement.

I'm going to complain to BMW (for wat it's worth), so I'll let you know how I get on.

silverbmwz3 · 05-01-2007, 08:40 AM

What is a BMW dealership doing with a 4 year old loan car?!

Matt> I have to say a number of the mods I see on here should end up on barryboys.co.uk. Less is more as they say! I was worried today I might find my E46 convertible on there as the search results for BMW and Convertible came up with an AC Shnitzer black one but on closer inspection it was a lot more barry'd than mine is

keithIOW · 05-01-2007, 08:51 AM

Quote:

Originally Posted by silverbmwz3

What is a BMW dealership doing with a 4 year old loan car?!

As they don't know how long it's going to take to get the part, the car is being suppllied through BMW rather than by the dealer. This means that it's a hire car. Add to thi I live on the Isle of Wight so there are no main hire companies (Hertz, Enterprise) etc... I'm having to put up with what's available locally.

AlanIOW · 05-01-2007, 02:53 PM

So they took back the 1 series loaner and gave you the Mondeo!!! - I am not surprised you are f*****d off. This is the sort of attitude that loses customers permanently, you have just spent £40k on a car with little or no discount giving Snows BMW full profit margin. I don't know their margin, but assuming 15% - Thats around £5-6000!!! pure profit and then they ask for their loan car back and give you a 4yr old Mondeo Estate - Unbelievable

NFS · 05-01-2007, 03:44 PM

Quote:

Originally Posted by AlanIOW

So they took back the 1 series loaner and gave you the Mondeo!!! - I am not surprised you are f*****d off. This is the sort of attitude that loses customers permanently, you have just spent £40k on a car with little or no discount giving Snows BMW full profit margin. I don't know their margin, but assuming 15% - Thats around £5-6000!!! pure profit and then they ask for their loan car back and give you a 4yr old Mondeo Estate - Unbelievable

The BMW dealers loan cars are usually staff cars.

What they should have done is left you in the loaner and hired a car for the member of staff who was left without.

Z4 Beemer · 05-01-2007, 04:02 PM

I read this at work this afternoon, just as I was about to walk out the office to go to a meeting and was really shocked at what you said.

No way is this in any way reasonable or acceptable. You really should say something to the dealer or BMW customer services about it. As NFS says the staff at the dealers will all be using BMW's so asking you to make do with a Ford Mondeo is not acceptable.

Let us know how you get on.

Quote:

Originally Posted by keithIOW

Still no news on when the replacement is due. (The part number if anyone is interested is 13 53 7 537 320)

I've just picked up my loan car.

Get ready for this it's a 4 year old Mondeo Estate

This is just not good enough. My 40 grand car is knackerd, I'm paying a fortune for the privilege and to top it all I've now got to drive around in a freakin 4 year old mondeo estate. To say I'm f****d off is somewhat of an understatement.

I'm going to complain to BMW (for wat it's worth), so I'll let you know how I get on.

keithIOW · 05-02-2007, 01:56 PM

Some good news and some not so good news

The good news ....

After much moaning and a lot of hard work by my dealer, I'm picking up my replacement in the morning - its a Boxster S

The not so good news...

Car hire guy let slip that it BMW mentioned something about it being for upto 6 weeks

mjh93sa · 05-02-2007, 03:41 PM

Glad to hear they're putting you in something more sensible.

From the posts on fuel pumps and length of delivery doing the rounds it does seem that they are taking a long time to come in. Perhaps that has something to do with the shortage of engines / delivery delays being reported.

Z4 Beemer · 05-02-2007, 04:10 PM

Good to hear - the Boxster S has a lovely engine rumble

rjs · 05-02-2007, 06:28 PM

The Soxter S is certainly an improvement over the mondeo estate!

6 weeks is a while though,

so much for the original estimate!

NFS · 05-02-2007, 06:42 PM

Quote:

Originally Posted by keithIOW

[SIZE="5"]Car hire guy let slip that it BMW mentioned something about it being for upto 6 weeks

Boxter S is a nice car ... bit light on seats though.

If it's really going to take 6 weeks I'd have 2 words for your dealer:

'financial compensation'

If that doesn't work try ...

"trade of goods act"

skansa · 05-03-2007, 03:52 AM

6 weeks is quite frankly a joke, considering first year depreciation.

silverbmwz3 · 05-03-2007, 04:12 AM

I think I could put up with a loan Boxter S for six weeks

AlanIOW · 05-03-2007, 07:10 AM

Lets hope its not six weeks, but atleast they are now loaning something more in keping with your own car.
Snows seem to be doing their best for you after some prompting, are they sending the Boxster over from the mainland - I don't see Bartletts or Fairlee Service Station stocking too many Porsches!!!

rjs · 05-03-2007, 07:16 AM

Quote:

Originally Posted by skansa

6 weeks is quite frankly a joke, considering first year depreciation.

Good point, it's going to cost you at least a grand in depreciation.

The boxter would sweeten things for me though. I'd be livid if I was stuck with the old Mondeo!

keithIOW · 05-03-2007, 07:52 AM

Quote:

Originally Posted by AlanIOW

Lets hope its not six weeks, but atleast they are now loaning something more in keping with your own car.
Snows seem to be doing their best for you after some prompting, are they sending the Boxster over from the mainland - I don't see Bartletts or Fairlee Service Station stocking too many Porsches!!!

Snows have been brilliant with this.

The mondeo fiaso was down to the fact that BMW use Enterprise Car hire for their replacement vehicles and as they don't have an office on the island it was sub-contracted out to a local merchant. I think there was some cock-up in the process and I ended up with the mongo. After speaking with my CA, BMW were contacted and a few heated phone calls later, hey presto, a Boxster appeared.

It's very nice, but I would still rather have by E93.

squeezebm · 05-03-2007, 10:53 AM

Keith,sounds like a crap situation. Kick the Bo****ks off the boxster everyday to make yourself feel better!

mjh93sa · 05-03-2007, 02:36 PM

... and whenyou've kicked the bo****ks off it, rev the bo****ks off it.

keithIOW · 05-04-2007, 02:33 AM

Thanks for all your support with this guys

I've picked the up the Boxster and it's really good.

My dealer has now confirmed that it will definitely be weeks rather than days, but as to how many they just don't know.

I'm off for a weekend away so I'll let you know I get on with the Boxster when I get back.

Cheers

Keith

NFS · 05-04-2007, 06:13 AM

Quote:

Originally Posted by keithIOW

Thanks for all your support with this guys

I've picked the up the Boxster and it's really good.

My dealer has now confirmed that it will definitely be weeks rather than days, but as to how many they just don't know.

I'm off for a weekend away so I'll let you know I get on with the Boxster when I get back.

Cheers

Keith

Track it ....

Did anyone see the top gear magazine 100 fastest cars ....

The no 1 was ... a hire car

keithIOW · 05-09-2007, 02:33 AM

Hi everyone.

I'm Having fun with the Boxster. It's brilliant around the country lanes, but not very comfortable on the motorway! I'll post a couple of pics of my 'loaner' later.

Still no news on my E93. We're approaching 2 weeks now and I have'nt heard a thing from BMW yet, not even a letter or phone call to apologise for the inconvinience. This is pretty poor customer care.

05-01-2007, 08:25 AM	#24
keithIOW Second Lieutenant 19 Rep 222 Posts Drives: E93 325 SE Join Date: Oct 2006 Location: Isle of Wight, U.K. iTrader: (0)	update Still no news on when the replacement is due. (The part number if anyone is interested is 13 53 7 537 320) I've just picked up my loan car. Get ready for this it's a 4 year old Mondeo Estate This is just not good enough. My 40 grand car is knackerd, I'm paying a fortune for the privilege and to top it all I've now got to drive around in a freakin 4 year old mondeo estate. To say I'm f****d off is somewhat of an understatement. I'm going to complain to BMW (for wat it's worth), so I'll let you know how I get on. __________________ E93 325 SE, Sparkling Graphite, Black Dakota, hi-gloss black trim, 230's, Folding Mirrors, C/A, Sat Nav, Sport Seats, Front Seat Heating, prof Hi-Fi
	Appreciate 0 Quote

05-01-2007, 08:40 AM	#25
silverbmwz3 Colonel 51 Rep 2,022 Posts Drives: X5 g05 Join Date: Mar 2007 Location: Buckinghamshire, UK iTrader: (0) Garage List 2003 325 ci SE conv ... [0.00]	What is a BMW dealership doing with a 4 year old loan car?! Matt> I have to say a number of the mods I see on here should end up on barryboys.co.uk. Less is more as they say! I was worried today I might find my E46 convertible on there as the search results for BMW and Convertible came up with an AC Shnitzer black one but on closer inspection it was a lot more barry'd than mine is __________________ Current: E90 335d (May 2007) \| Black/Black \| Prof Hifi \| Prof Nav \| 6FL \| Fully Electric Seats \| Xenons \| Folding Mirrors \| PDC Previous: 325ci Conv. Black/Black with lots of ACS Previous: z3 3.0 Silver with Black&Red Leather
	Appreciate 0 Quote

05-01-2007, 02:53 PM	#27
AlanIOW Private First Class 18 Rep 134 Posts Drives: E93 320d M Sport Convertible Join Date: Apr 2007 Location: Isle of Wight, UK. iTrader: (0)	So they took back the 1 series loaner and gave you the Mondeo!!! - I am not surprised you are f*****d off. This is the sort of attitude that loses customers permanently, you have just spent £40k on a car with little or no discount giving Snows BMW full profit margin. I don't know their margin, but assuming 15% - Thats around £5-6000!!! pure profit and then they ask for their loan car back and give you a 4yr old Mondeo Estate - Unbelievable
	Appreciate 0 Quote

05-02-2007, 01:56 PM	#30
keithIOW Second Lieutenant 19 Rep 222 Posts Drives: E93 325 SE Join Date: Oct 2006 Location: Isle of Wight, U.K. iTrader: (0)	Some good news and some not so good news The good news .... After much moaning and a lot of hard work by my dealer, I'm picking up my replacement in the morning - its a Boxster S The not so good news... Car hire guy let slip that it BMW mentioned something about it being for upto 6 weeks __________________ E93 325 SE, Sparkling Graphite, Black Dakota, hi-gloss black trim, 230's, Folding Mirrors, C/A, Sat Nav, Sport Seats, Front Seat Heating, prof Hi-Fi
	Appreciate 0 Quote

05-02-2007, 03:41 PM	#31
mjh93sa Major General 148 Rep 5,080 Posts Drives: 530d Join Date: Dec 2005 Location: Gloucestershire iTrader: (0) Garage List 2012 BMW M135i [10.00] 2011 Mini Countryma ... [5.50]	Glad to hear they're putting you in something more sensible. From the posts on fuel pumps and length of delivery doing the rounds it does seem that they are taking a long time to come in. Perhaps that has something to do with the shortage of engines / delivery delays being reported. __________________ Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman - M135i Now: 530d
	Appreciate 0 Quote

05-02-2007, 04:10 PM	#32
Z4 Beemer Colonel 85 Rep 2,353 Posts Drives: 2009 Z4 sDrive 23i Join Date: Oct 2005 Location: Glasgow, Scotland, UK iTrader: (0) Garage List 2006 E92 [0.00] 2004 Z4 2.2i [8.00]	Good to hear - the Boxster S has a lovely engine rumble __________________ E89 Z4 sDrive 23i... for the more discerning driver
	Appreciate 0 Quote

05-02-2007, 06:28 PM	#33
rjs Major 35 Rep 1,281 Posts Drives: E93 M3 Join Date: Oct 2006 Location: UK (West Mids) iTrader: (0) Garage List '09 M3 (e93) [10.00]	The Soxter S is certainly an improvement over the mondeo estate! 6 weeks is a while though, so much for the original estimate! __________________ E93 M3 \| Azurite Black \| Extended Bamboo Leather \| Piano Black Trim \| 19" 220M Wheels \| Shadowline Trim \| Edition Grills M DCT \| HDD iDrive \| EDC \| Bluetooth \| Front & Rear PDC \| Heated Seats \| DAB Radio \| Hi-Fi Speakers \| USB Audio \| SmartTOP
	Appreciate 0 Quote

05-03-2007, 03:52 AM	#35
skansa First Lieutenant 13 Rep 312 Posts Drives: Datsun Sunny Join Date: Mar 2007 Location: Watford iTrader: (0)	6 weeks is quite frankly a joke, considering first year depreciation.
	Appreciate 0 Quote

05-03-2007, 04:12 AM	#36
silverbmwz3 Colonel 51 Rep 2,022 Posts Drives: X5 g05 Join Date: Mar 2007 Location: Buckinghamshire, UK iTrader: (0) Garage List 2003 325 ci SE conv ... [0.00]	I think I could put up with a loan Boxter S for six weeks __________________ Current: E90 335d (May 2007) \| Black/Black \| Prof Hifi \| Prof Nav \| 6FL \| Fully Electric Seats \| Xenons \| Folding Mirrors \| PDC Previous: 325ci Conv. Black/Black with lots of ACS Previous: z3 3.0 Silver with Black&Red Leather
	Appreciate 0 Quote

05-03-2007, 07:10 AM	#37
AlanIOW Private First Class 18 Rep 134 Posts Drives: E93 320d M Sport Convertible Join Date: Apr 2007 Location: Isle of Wight, UK. iTrader: (0)	Lets hope its not six weeks, but atleast they are now loaning something more in keping with your own car. Snows seem to be doing their best for you after some prompting, are they sending the Boxster over from the mainland - I don't see Bartletts or Fairlee Service Station stocking too many Porsches!!!
	Appreciate 0 Quote

05-03-2007, 10:53 AM	#40
squeezebm Colonel 41 Rep 2,652 Posts Drives: Audi Join Date: Mar 2007 Location: Notts iTrader: (0)	Keith,sounds like a crap situation. Kick the Bo****ks off the boxster everyday to make yourself feel better!
	Appreciate 0 Quote

05-03-2007, 02:36 PM	#41
mjh93sa Major General 148 Rep 5,080 Posts Drives: 530d Join Date: Dec 2005 Location: Gloucestershire iTrader: (0) Garage List 2012 BMW M135i [10.00] 2011 Mini Countryma ... [5.50]	... and whenyou've kicked the bo**ks off it, rev the bo**ks off it. __________________ Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman - M135i Now: 530d
	Appreciate 0 Quote

05-04-2007, 02:33 AM	#42
keithIOW Second Lieutenant 19 Rep 222 Posts Drives: E93 325 SE Join Date: Oct 2006 Location: Isle of Wight, U.K. iTrader: (0)	Thanks for all your support with this guys I've picked the up the Boxster and it's really good. My dealer has now confirmed that it will definitely be weeks rather than days, but as to how many they just don't know. I'm off for a weekend away so I'll let you know I get on with the Boxster when I get back. Cheers Keith __________________ E93 325 SE, Sparkling Graphite, Black Dakota, hi-gloss black trim, 230's, Folding Mirrors, C/A, Sat Nav, Sport Seats, Front Seat Heating, prof Hi-Fi
	Appreciate 0 Quote

05-09-2007, 02:33 AM	#44
keithIOW Second Lieutenant 19 Rep 222 Posts Drives: E93 325 SE Join Date: Oct 2006 Location: Isle of Wight, U.K. iTrader: (0)	Hi everyone. I'm Having fun with the Boxster. It's brilliant around the country lanes, but not very comfortable on the motorway! I'll post a couple of pics of my 'loaner' later. Still no news on my E93. We're approaching 2 weeks now and I have'nt heard a thing from BMW yet, not even a letter or phone call to apologise for the inconvinience. This is pretty poor customer care. __________________ E93 325 SE, Sparkling Graphite, Black Dakota, hi-gloss black trim, 230's, Folding Mirrors, C/A, Sat Nav, Sport Seats, Front Seat Heating, prof Hi-Fi
	Appreciate 0 Quote