[queensvirus127]

Originally Posted by darkrom

Sure there is haha.

http://bmwservicesudbury.com/?gclid=...FcZM4AodkVbtqg

I had a HORRIBLE experience @ BMW of Sudbury with the service manager.... I'LL NEVER GO BACK!!!

[heatfan03]

Originally Posted by darkrom

The rental thing SUCKS but you can't blame them. Rental laws/rules seem insane in this state. I needed a rental which was covered by my insurance when my last car got messed up bad by some dick in a hummer. The insurance company who LOVES me had to tell me that I couldn't get a rental because I was 20 at the time and needed to be 21. Turns out I paid for several years of rental coverage before even though I was unable to use it when I need it.

That's BS and I seriously hate it, but the insurance company has been so good to me (even taking a payment late and pretending it was THEIR error) that I just said fuck it. You cover my ass I'll return the favor haha.

Does suck, but I urge anyone to give them a try again and ask for Kevin Waters. If you get him you WILL have a nice experience or it is your fault LOL. He is that kinda guy who loves cars and will take care of you. He's not just going to some job he hates for the cash. If you see him mention you know me. Good guy and my experiences there have all been good, but they've all been through him too. Consider him your route to quality service every time.

I completely understand the policy but it was the fact I had specifically checked as I knew some dealerships have different rules and the attitude about it.

but u have brought up the great point that u can still have great employees at a not so great company .

[darkrom]

Yeah you did the right thing checking. That does suck.

I still think they are great from what I've dealt with personally. I guess it really is just the luck of the draw.