[Tim07e90]

Originally Posted by ec1c173

The crew was recently trained and certified to become an installer for clear bra. It's one of their first big jobs. Their intention was to get the job done right the first time without any error . They brought the car over to the 3m place where they got trained at, have the instructors to monitor them and make sure no mistakes was made. If a shop does not care about their quality work, they will not make the extra effort to go to the 3m place. They can just risk it and wrap the car. The car got approved by the instructor and it's very common to have little imperfection.

Yes, they did make mistakes and didn't tell the customer that they drove his car and so unfortunate, customer's car got pull over for illegal tint. They didn't handle this case very professionally. You learn from mistakes, thats how you become successful. No one wants that to happen.

But who doesn't make mistakes? they wrapped over 100 cars and 99.9% of them are satisfied happy customers. They are good at what they are doing, price is always the best around the area. When a shop gets popular, negative comments are almost impossible to avoid. At least they are willing to man up, and take care of the unhappy customer.

No company in the world never make errors or mistakes. Which vendors on here has 100% positive feedback? None. As long as the shop admit their mistakes and willing to solve the problem with the customer, i believe anyone deserve a second chance. Why so harsh on them when you only heard from one side of the stories?

Why do they not comment back on the thread they create? because they think they provide enough information, and after that, it's between the customer and the them. Why waste time on the forum instead of spending time to take care of the customer and make him happy?

Those guys work their ass off to build the company, pull overnighters few days a week just to make sure the customers get their car on time. It's unfair to have thread like this to hurt a great company like this. They really put much effortss into customer's car. That's all i have to say, most members here are mature enough to determine this situation. No need to create more drama that it needs to. They already admit their fault and please just leave it here. Have the customer and the shop to solve the problem.

If you guys have any further questions, you are more than welcome to pm me.

-Eddie

Wow, really? This guy is really oblivious to this whole situation. Unacceptable!!!

[phil.]

wow unbelievable. my wife hates valet parking the car b/c she always thinks something like this would happen.

out of curiosity, for those saying OP should sue, what could you sue for?

@eddie - i think this is exactly what message boards are for. yeah you're probably right that this is between the shop and the OP. but i don't see suing resolving the issue much either - esp since he's out of state. the miles won't vanish off the odometer. the OP still has to deal with the fix it. but sharing this info with us just may help the next guy ask the right questions to avoid the same thing happening to them.

[HTran]

They should just have told the customer ASAP about the situation as it arises.

[arc1880]

Thanks for sharing this bit of information about your friend J Lau. This just reminds me to be more aware about my car when having it serviced by the dealer (example would be the joy ride that one of the techs took on someones 1M) or having it worked by an independent shop (e.i. this situation). This also reminded of a story about an older couple leaving their BMW (along with key) at a private garage near an airport. Then finding the odometer read much much higher than when they initially took it in.

[Simple5]

Dude, that guy has a case here for a big time lawsuit. With the evidence he has they will lose. I guarantee if he starts calling around for lawyers those lawyers are going to start salivating.

That shop owner should refund the guy's money 100% and make all reparations for that ticket. End Of Story. If not, SUE SUE SUE

[J Lau]

Originally Posted by ec1c173

The crew was recently trained and certified to become an installer for clear bra. It's one of their first big jobs. Their intention was to get the job done right the first time without any error . They brought the car over to the 3m place where they got trained at, have the instructors to monitor them and make sure no mistakes was made. If a shop does not care about their quality work, they will not make the extra effort to go to the 3m place. They can just risk it and wrap the car. The car got approved by the instructor and it's very common to have little imperfection.

Yes, they did make mistakes and didn't tell the customer that they drove his car and so unfortunate, customer's car got pull over for illegal tint. They didn't handle this case very professionally. You learn from mistakes, thats how you become successful. No one wants that to happen.

But who doesn't make mistakes? they wrapped over 100 cars and 99.9% of them are satisfied happy customers. They are good at what they are doing, price is always the best around the area. When a shop gets popular, negative comments are almost impossible to avoid. At least they are willing to man up, and take care of the unhappy customer.

No company in the world never make errors or mistakes. Which vendors on here has 100% positive feedback? None. As long as the shop admit their mistakes and willing to solve the problem with the customer, i believe anyone deserve a second chance. Why so harsh on them when you only heard from one side of the stories?

Why do they not comment back on the thread they create? because they think they provide enough information, and after that, it's between the customer and the them. Why waste time on the forum instead of spending time to take care of the customer and make him happy?

Those guys work their ass off to build the company, pull overnighters few days a week just to make sure the customers get their car on time. It's unfair to have thread like this to hurt a great company like this. They really put much effortss into customer's car. That's all i have to say, most members here are mature enough to determine this situation. No need to create more drama that it needs to. They already admit their fault and please just leave it here. Have the customer and the shop to solve the problem.

If you guys have any further questions, you are more than welcome to pm me.

-Eddie

Who is Eddie?

[E90Flossin]

Damn, WTF! That kinda shit isn't supposed to happen to ANY customer! Best advice, get a lawyer, am sure there are plenty out there who are glad and willing to pick up this case! Good luck man

[J Lau]

UPDATE:
After being flamed and pressured by multiple forums. Impressive wrap finally reached out the customer to get this issue solved.
=)

[pimp4cheddar]

This sucks! Fight back big time!


BTW: Is that what a 3m wrap goes for? $2,300 bucks??? That's super expensive!

[shoenlace]

Originally Posted by J Lau

UPDATE:
After being flamed and pressured by multiple forums. Impressive wrap finally reached out the customer to get this issue solved.
=)

Congrats to your friend!!! I'm still surprised by the power of internet and word of mouth.

[peeej]

Originally Posted by krnet2dboi

You are saying, it was fair for the customer to illegally drive his vehicle without his consent, get a TICKET on his vehicle, AND not disclose the incident to the owner?

You guys don't deserve to own a business.

+1!

[edirtaynine]

the "CEO" is 21 yrs old

[khaye1]

Originally Posted by J Lau

UPDATE:
After being flamed and pressured by multiple forums. Impressive wrap finally reached out the customer to get this issue solved.
=)

Anymore details? curious on how or how much it was resolved

[BMWonderz]

The original post gets more interesting. too many different stories. F*** it, let's drink up. bar louie thursdays. who's down?

[J Lau]

Originally Posted by BMWonderz

F*** it, let's drink up. bar louie thursdays. who's down?

Down!

[Calveezzzy]

Eddie isn't an employee or whatever. He's a paying customer. They did his 135i in matte orange. I know this because I'm one of Eddie's friends and I know where he works, and it's definitely not at Impressive. lol

[OfficialBOLO]

If this happened in any country outside the US, the "CEO" would be found with his tongue hanging out of his throat. Just saying.

If you dont mind, how did this get resolved?

[Calveezzzy]

Originally Posted by BkNy3

If this happened in any country outside the US, the "CEO" would be found with his tongue hanging out of his throat. Just saying.

If you dont mind, how did this get resolved?

Read the original Audizine thread. He posted an update. Basically, issue is being resolved and CEO owned up to his mistakes.

[krnet2dboi]

Originally Posted by J Lau

UPDATE:
After being flamed and pressured by multiple forums. Impressive wrap finally reached out the customer to get this issue solved.
=)

Shit, I won't even be satisfied until they:
1) re-do the wrap completely (With lifetime warranty)
2) offer another wrap for free at the owners discretion
3) pay for the ticket
4) pay for inconveniences (time lost, hardship, yadda yadda)
5) Pay for depreciation of the vehicle due to driving
6) And file a lawsuit against them.

But that's just me

[Slow_335i]

Originally Posted by krnet2dboi

Shit, I won't even be satisfied until they:
1) re-do the wrap completely (With lifetime warranty)
2) offer another wrap for free at the owners discretion
3) pay for the ticket
4) pay for inconveniences (time lost, hardship, yadda yadda)
5) Pay for depreciation of the vehicle due to driving
6) And file a lawsuit against them.

But that's just me

I was with you until the bold part... really what is it $10? and why file a lawsuit if the issue is fixed?

But glad it's being resolved!

[krnet2dboi]

Originally Posted by Slow_335i

I was with you until the bold part... really what is it $10?

But glad it's being resolved!

If they rode the vehicle like they stole it, there might be damages that are not visible.

YOU NEVER KNOW

[krnet2dboi]

Originally Posted by Slow_335i

I was with you until the bold part... really what is it $10? and why file a lawsuit if the issue is fixed?

But glad it's being resolved!

Lawsuit because whatever they did is in fact ILLEGAL.
You do something illegal, you pay the price regardless.

Kinda like getting a fine & jail time.