[Mr. BMW]

Originally Posted by TL

Oh really, I didn't know they can do that. Well i hope it wasn't the case for me. I think this time they got a pro and not some amateur.

Did you go to the cars & coffee the past week?

The only way to tell is to look at it closely under direct sunlight or even bright overhead lights like at a gas station. If you don't see any fine scratches or swirls then they probably did it right.

I did not go because the weather was crappy and I didn't want to take my car there without being able to wash it. Maybe next time..

[TL]

Originally Posted by Mr. BMW

The only way to tell is to look at it closely under direct sunlight or even bright overhead lights like at a gas station. If you don't see any fine scratches or swirls then they probably did it right.

I did not go because the weather was crappy and I didn't want to take my car there without being able to wash it. Maybe next time..

If that's the case then yea I did that and also had a second pair of eyes to inspect the car before i left HC. I think i spent about 15 mins inspecting my whole car before leaving. I know once i pull out of the dealership there won't be any merit for me to come back to complain.

Yea sunday morning was crappy but by noon the rain stopped. Definitely there's going to be more meets....

[Dubbedoutbimmer]

Originally Posted by TL

After hitting 3000 miles on my car, i figure i can have some fun with it so I took it out on storrow drive over the past weekend. Then the service engine light along with the check gas cap light came on after i exited at a stop light. I pulled over and checked the gas cap and couldn't find anything wrong with it and the service engine light was still there. I called HC BMW and they told me they were booked until the 23rd of this month and if i want a loaner I would have to wait until the 31st. WTF , i have to wait about a month to have my car checked? This never happened when I had my Mercedes from HC in somerville and I definitely don't want to take it to FMW after reading a post here. Is anyone experiencing this?

**** 5/17 Update ****
Finally, (long awaited) got my car back to the shape it was. HC fixed the rims, got me a brand new PS2 ZP tire and took the swirl marks out of my paint. Perfect timing for today's cars & coffee meet....awesome turn out and was able to meet a couple of forum members .

**** 5/11 Update ****
Last Wednesday, they got my rim fix and it looks great, but they F'ing lost my tire. WTF!!!! The SA said he'll call during the weekend but no call so i gave them a call today and the SA is out until Wednesday. Arh Gaw!!!!


**** 4/29 Update ****
Got my car back from the dealership for detailing a couple week ago, and it was a half ass amateur job. It looked nice and shiney inside the dealership but the swirl marks were still there once the car was outside in the sun. I told the SA (Mike) and he said maybe we can touch it up again once your wheel is fix. I told him i hope so and he added, "it's a black car, it's very hard to keep clean." The only good job they did was cleaning my interior. Just the other day it rained and the water beads were still on my car. Shouldn't a good wax job cause the water to bead right off? I don't think they'll get my car done right. My rim should be in today, i guess i have to call them to find out. To be continue....

**** 4/8 Update ****
Brought my car in on Monday 4/6 and my SA asked did the light came back on. I'm thinking, WTF they forgot about the sratches they put on my car. I had to refresh his memory by pointing at all the spots. He then said ok we'll take care of this and gave me a loaner car (that was on Monday). Have not heard from them since. So i called this morning, Wednesday 4/8 and SA was extremely busy to talk to me & will call me back. Got a call around 3.30 pm from a new guy Mike saying the director was not around and he's following up with me asking what's wrong with the car. WTF???? after 3 days they call me to ask what's wrong with the car? ARE U KIDDDING ME?

I told him and he was apologetic and said he will have this taken care but he's not sure if they can fix the curbed rim but will let me know......uh the saga continues

**** 4/2 Update****
Brought my car yesterday on the 31st at around 8:30 am and my first impression was the service department is exteremly busy with different BMW's & Mini Coopers and the area was really tight. Right then I had a notion something wrong was going to happen to my car (first omen) but i just shrugged it off and walked out of my car towards the SA.

I had to wait a bit as my SA was busy with another customer. Ali then greeted me (he was one of my old SA) and took down my info/issues and moved me along to the loaner car section. After all the paperwork was sign we walked out to the lot to inspect the loaner, it was a black 08 E90 328xi. It had so many scratches and bumps all around that i refused to take it (didn't want to be blame for something i missed during the inspection) and ask for a silver or lighter color car. They gave me a silver one with just a bit less scratches and no visible dents (second omen). It was getting late and i had to get to work so i took it and drove off.

My SA called me around 5:30 pm and told me the car is all set and ready to pick up. He also explained the issue was due to the high pressure fuel pump: Fault 2A15,29DC and they replaced it. I told him I wasn't able to pickup my car that day and he said i can pick it up the next morning.

I showed up around 8:30 am today anxiously to pick my car. They pulled it out front and the car looked nice and clean from afar. I was first impressed/happy but that feeling quickly turned to Dissapointment/Frustration when i closely examine my car. There were hairline scratches all around my car and worst of all, my front passenger rim was curbed.....WTF my premonition came true.

My SA apologized to me said everything should be fixed. His boss, Paul then came out to inspect the scratches/damage and was quick to say, "we can't wash/clean your car the next time you bring it in for service and we have to personally go through the car to check each area." I'm thinking in my head does this happen to the Porsches & M cars that are serviced there. I told him, you can count on me never to have it washed by you guys again. He then brought me into his office to schedule an appointment.

I now have an appointment for next Monday April 6 to have them detail the car and resurface my rims. I hope they can restore it back....to be continue.

you have it backwards HC ruined FMW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I still go there because I hate going to the one in Boston they kept my mini for two week just because they "forgot it was done" I mean WTF at least FMW is curtious

[TL]

Originally Posted by Dubbedoutbimmer

you have it backwards HC ruined FMW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I still go there because I hate going to the one in Boston they kept my mini for two week just because they "forgot it was done" I mean WTF at least FMW is curtious

, I never said anything about FMW. I have never been there for service but i guess it all depends. there was a member (jpsum) who went there and got his car damage (http://www.e90post.com/forums/showthread.php?t=238678).

best thing to do is tell them not to wash your car and always inspect it coming into the dealership and before leaving.