[FrankiE90]

Originally Posted by tl_boy

Uhh.. guys krndanic, has every right to speak to a manager. I work in my own business, its a multi million dollar group and I cater to upper-middle class to upper class clientele (1M net worth to 150MM net worth - I have pro football players and a few NBA superstars that are clients). Here's what should happen: Customer goes to sales person (Irate or not). Asks to speak with manager. Sales person states, "he is busy right now or whatever, is there something I can help you with?" Repeat once or twice. If customer is still irate, and demands to speak with manager, get the manager there!

In business, particularly when dealing with rich clientele, you CANNOT have this attitude. Service. Service. Service. The customer is always right (no not literally, but that means that you can't piss them off and need to come to come to adequate resolution). There is no big deal in having the manager speak to them. I'm the owner, and I have gotten personally involved, forget my managers (although i try my level best to keep a distance, and maintain somewhat inaccessible, sometimes, you have to do it). I WILL speak to an irate customer if I need to. That helps MY business. We all have bad days (customers included), and being a business owner, sometimes you have to be a therapist as well, and listen to their SH*T (within reason, i'm not saying bend over backwards).

He should have been able to speak with the manager. No doubts about it. I'm about to raise hell on the OWNER of our local Mercedes Dealership for how he treated my mother. I don't care to speak to managers.

I had a problem at Fry's Electronics (multi million dollar business), they really screwed up bad with me (they delivered a fridge ONE MONTH LATE). I picked up a comments card that went straight to Randy Fry in Arizona. He wrote back to me, yes, it was his inked signature by his personal typist, and told me it would be resolved (it was not a generic letter, it was personal to me). A day later, I got my fridge discounted $300 bucks (lol it was a $700 fridge to begin with), and it came within a few days. They also threw in a $50 Fry's Gift Card for the trouble. Fry's made me a happy customer, if they did not handle to my satisfaction, they would have lost a potential for tens of thousands of dollars over the next 10, or 15 years. Not to mention a bad reputation. I strongly believe that one happy customer tells 3 others of his/her experience. one mad customer tells 10 people of his or her experience. Was the poster an irritating customer? Perhaps, but that does not matter. The onus falls on BMW to handle the situation in a professional manner. Their reputation is at stake, as well as potential loss of sales from this guy and his family/friends in future.

my .02.

that must have been a nice fridge at 700$.

[kryzeofkrayzie]

Wow a lot of anger in this thread... I got my e92 335i at Pacific BMW and I had no problem with them whatsoever. My service adviser was very nice and professional. The service I received there was 10 x better than my experience at the local dealership in Alhambra.

[r!der]

So did you do the recommended fuel injection cleaning?

[mesropb23]

Originally Posted by kryzeofkrayzie

Wow a lot of anger in this thread... I got my e92 335i at Pacific BMW and I had no problem with them whatsoever. My service adviser was very nice and professional. The service I received there was 10 x better than my experience at the local dealership in Alhambra.

I got my 335 from pacific bmw as well and I have had no problems either and my SA is great!

[e90kiddo]

i also have had nothing but great experience at pacific bmw so far.

[goowatchi]

I wonder if ppl realize this thread is almost 3 yrs old...

[jasonn]

Originally Posted by goowatchi

I wonder if ppl realize this thread is almost 3 yrs old...

now 5!

[Havok_2011]

Originally Posted by jasonn

now 5!

WTF!!! lmao...

[speed_dmon]

and now this

http://www.ktla.com/news/mobile/ktla...,5761825.story

[jstacks100]

bob smith in calabasas is great in parts department but sucks in retail and sherman oaks is good in retail but sucks in parts department.

[FrankiE90]

Originally Posted by username11

$700 fridge is small-time. Get a Sub Zero.

dammmnnnn sub zero would be ball'n - sorry for late response.

[apme123]

I hate pacific Bmw too. They sold my friend a CPO 2008 328 convertible with broken control arm bushings and bad ball joints, the side of the car has been repainted. 1 day after buying the vehicle we bring it back to get it fixed, they compeltely ingnored us, the service manager didnt take us seriously because we are 20 something looking and said there is nothing they can do.

hope they go out of buisness

[graves4r6]

Originally Posted by apme123

I hate pacific Bmw too. They sold my friend a CPO 2008 328 convertible with broken control arm bushings and bad ball joints, the side of the car has been repainted. 1 day after buying the vehicle we bring it back to get it fixed, they compeltely ingnored us, the service manager didnt take us seriously because we are 20 something looking and said there is nothing they can do.

hope they go out of buisness

They dared to CPO'ed that car? Wow!

[black335i]

dealers always fk you

[Datsik]

I have a feeling age does play a part in things like this. I'm also fairly young and every time I take my car in the SA calls me kid and other such things. It's blatantly obvious that he is trying to demean me for whatever reason. I also gave the dealership poor reviews for the horrific experience I had trying to purchase my car, but that's a entirely different story. These dealerships definitely show bias towards certain demographics which is entirely unprofessional. There just lucky they're the only dealership within a 2 hour drive or they would never get my business again.

[Datsik]

Originally Posted by apme123

I hate pacific Bmw too. They sold my friend a CPO 2008 328 convertible with broken control arm bushings and bad ball joints, the side of the car has been repainted. 1 day after buying the vehicle we bring it back to get it fixed, they compeltely ingnored us, the service manager didnt take us seriously because we are 20 something looking and said there is nothing they can do.

hope they go out of buisness

My exact experience minus the faulty car. It seems that if you are in your 20s these dealerships won't give you the time of day. It's sad really that they are to pig headed and ignorant to realize that they are alienating a huge segment of their future customers. Don't get me wrong the cars are great and that's why I got a BMW, but their customer service is worse then McDonalds.

[Amini77]

What do you expect? Its in Glendale

[Jeff@TopGearSolutions]

Newsflash. This thread is from 2006!

[nrrm1127]

Pretty sure these guys got a slap on the wrist for some employees doing burnouts and joy-rides in a pre-delivery black 1M.

[Bladerunner]

resurrecting an 8yr old thread?